Notices
2003-2009 Nissan 350Z

HKS USA Shutdown? Vendors have any info?

Old 03-13-2017, 10:20 AM
  #1  
NissanTracker
New Member
Thread Starter
iTrader: (8)
 
NissanTracker's Avatar
 
Join Date: Nov 2010
Location: Mass
Posts: 418
Received 18 Likes on 17 Posts
Default HKS USA Shutdown? Vendors have any info?

Tried calling the HKS USA support number (855-800-7150) and it has been disconnected. If you try the HKS USA page, it redirects to the Japanese site in English.... No more support?


sigh... probably chinese counterfeit crap out there put their USA support site out of business.


My HKS EVC6 is displaying "valve error". Anyone have an idea?
Old 03-14-2017, 09:13 AM
  #2  
HCO_surfer
Registered User
 
HCO_surfer's Avatar
 
Join Date: May 2016
Location: NYC
Posts: 75
Likes: 0
Received 8 Likes on 8 Posts
Default

They have been offering no support for years. They only have their Japanese offices. The market in the US wasn't what it used to be and they had to phase it out. You can still get their parts and support just contact them in japan.
Old 03-14-2017, 09:20 AM
  #3  
travlee
Master
iTrader: (8)
 
travlee's Avatar
 
Join Date: Jul 2011
Location: Texas
Posts: 48,594
Received 9,044 Likes on 6,510 Posts
Default

i bet you fee like you are ordering take out
Old 03-14-2017, 10:12 AM
  #4  
NissanTracker
New Member
Thread Starter
iTrader: (8)
 
NissanTracker's Avatar
 
Join Date: Nov 2010
Location: Mass
Posts: 418
Received 18 Likes on 17 Posts
Default

Originally Posted by HCO_surfer
They have been offering no support for years. They only have their Japanese offices. The market in the US wasn't what it used to be and they had to phase it out. You can still get their parts and support just contact them in japan.
I was in touch with their support here in the US just a few weeks ago. I was in the middle of trying to solve my issue with them... then no emails back. Tried calling and nothing. If you mean by "no support" as in they were useless, then I agree 120%.

Here is the last email i got:

HTML Code:
Hello Paul,
Unfortunately the stepper motor is not available separately.
 
The motor from an EVC 5 may work, but we cannot confirm this as we have not tested it.
 
Cheers,
 
Best regards,
 
HKS USA Support 
855-800-7150
www.facebook.com/hksusa
 
optionsSigImg


Thread Tools
Search this Thread

All times are GMT -8. The time now is 02:27 PM.