Mine's Carbon Fiber Front Lip from EVO-R
06-07-2011, 07:06 PM
#162
Vendor - Former Vendor
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Location: NY
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???What kind of flaws?I'm waiting on the arrival of a 03-05 lip.Have concern about this.FYI...I've had several bad experiences withCF parts from Taiwan.
Strut bar cover,did not fit.Gauge/pod covers ditto.Once you receive them,hard to return.Thax to AMEX,I got credit.On CF stuff from overseas
its a crap shoot.Unless its something really exclusive like this MINES lip,I stay with the good suppliers like the Z-STORE/Motorsports&Z-1.They sell only
quality stuff and have great service.
Strut bar cover,did not fit.Gauge/pod covers ditto.Once you receive them,hard to return.Thax to AMEX,I got credit.On CF stuff from overseas
its a crap shoot.Unless its something really exclusive like this MINES lip,I stay with the good suppliers like the Z-STORE/Motorsports&Z-1.They sell only
quality stuff and have great service.
06-09-2011, 05:58 PM
#177
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06-09-2011, 08:49 PM
#178
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Okay, seriously has anyone else ran into issues with Jay not responding in a timely fashion whatsoever? I didn't want to post this on the forum because I believed that he would have been able to handle the situation we were in appropriately, but apparently that wasn't the case.
So, JEM Z purchased EVO-R's Mine's CF lip for her 08 Z back in April and received it on the 13th of April. We noticed a few imperfections on the lip. It appeared to be a clear coat issue, although we were not completely certain. We expected this lip to be perfect as described by Jay. It wasn't. I contacted Jay via email that same day regarding the little imperfections we saw on the lip. We told him that we would like to resolve the issue as soon as possible since we were on a time crunch. He emailed me back promptly and asked to see some pictures of the imperfections first so he could get a better idea. So I emailed him multiple pictures the same day. He responded promptly again. He asked if we wanted a partial refund, or a replacement because shipping would cost $200! Now, I don't work at UPS or FedEx, but I didn't think ground shipping would cost $200 for that, but who knows? At the time we didn't want a partial refund, but much rather preferred a perfect lip as we expected, so that wasn't really an option at the time. I told him this. I then offered the following solutions as it seemed like he didn't care much to solve the situation that we were put in...
1) The lip should have came in perfect condition as described and expected. It wasn't damaged through shipping so that rules out any shipping damages.
2) I believe that we should either receive a full refund, or a full replacement free of any charges. (I would highly prefer a full replacement free of charge, since this is the lip we have been wanting for a long time)
3) I am worried that the new lip you send us may also have some imperfections. That would make things more complicated and also cause us both to lose time and money, which neither of us want to happen.
The solutions that I see are the right ones and the best ones are the following:
1) Ship us a new lip that is free of any flaws and we will ship this lip back to you. Everything under your expenses because I do not believe this is our fault.
2) I can have someone in NY personally examine one of your lips so we know that it is free of any imperfections before shipping is done.
Jay did not respond for 3 days, then I emailed him again asking if he received my last email. He then responded and asked how much it would cost to ship the lip back to his NY warehouse. He said that he wanted the factory to examine the default product and that he would ship us a new one.
I told him that sounded good, but at this point I wanted to make sure the new lip he would ship us would be perfect. I didn't want to waste our time, or even his. I asked him if he could please examine the new lip before he shipped it out just to make sure it was good. Throughout our email transactions he did not seem to really take the matter too seriously so I just wanted to make sure. I also told him getting a shipping quote would be much easier if he just sent us a UPS of FedEx shipping label since he would be paying for it. I saw NO reason for us to pay for shipping back. A shipping label generated on his end would have been the easiest and best approach. I told him this. I also did not want to pay for shipping out of my own pocket first and then have to wait, or even wonder, if he would pay us back anyways. I gave him the address to where the lip would be shipped out and also received. I also reminded him that we were on a time crunch once again.
He did not respond the next day. I emailed him again after that day. Still no response for another day, so I decided to call the number on his web site (which I happened to call before in the beginning with no pick-up). Someone picked up who seemed to have a hard time speaking English, but was still able to somewhat communicate. He told me that this was not Evo-R...
I emailed Jay back and told him I tried calling his number, but was told it was the wrong number. I once again told him politely that I wanted the issue resolved since we've been waiting for some time now.
A week went by and I shot him another email and told him I wanted to take care of the issue ASAP. He finally responded and said he's been busy and that he will arrange shipping of a new lip to me. I asked him if he knew how long it would take him to ship it since we've been waiting for 3 weeks. I also reminded him that it was for an 08 Z and for him to double check the new lip before shipping out. This was April 26th.
Fast forward to May 31...no response yet. Over a month of no response and no lip! Keep in mind, we did not use the original lip at all. It was packaged back up and sitting for two months now! I posted a post in this thread asking what was going on since I couldn't seem to get a hold of him otherwise, but I noticed that he was able to continue to post in this thread somehow. He must have magically forgotten about this whole issue!
As you can see, he posted back asking if we had shipped out the original lip yet. Are you serious? No where in any of our previous conversations did we agree to ship the lip back first. I gave him options since he pretty much wasn't giving me any first, and he basically replied with half-*** responses. THEN he told us he would arrange shipping of a new lip, which was over a month ago. Now he's asking if we were able to ship out the original one as if he was waiting on us?? But even then we remained as patient as we could.
SO...I PM'ed him yesterday since I noticed he was still on the forums at the time. I told him we did not ship the lip back because we've been waiting for a shipping label, or some sort of response from him. I asked him if he still had any 08 lips in stock as well. I told him we did not want to wait any longer as our patience was running out. I asked for his response immediately. I also emailed him at the same time to "remind" him that I PM'ed him.
A few hours went by and I noticed he still didn't respond to my PM even though he was on the forums. He was able to respond to me via email that night, only for me to be completely disappointed. He said he checked the other 06-08 lips that he had in stock and they all had the same little clear coat fill up hole and that if he sent me another one it would be the same thing. He then said you will not notice it at all once it was on the car. And that was all he said...
So over two months later we were basically told that the lip we originally received was how its suppose to be. I told him in my very first email that I was no CF specialist, but that it didn't seem like those marks were suppose to be there. I even set him pictures of it and if it was normal he should have told us at THAT time, but he failed to do so. Now, I don't know if he's feeding ******** to us just so he does not have to send us a new lip or refund, but regardless of that we were told that he would send us a new one out. After ALL this time this is what happens?? I have to say that Jay has some VERY terrible customer service and I don't even know what to think about his products. I don't even know if what he is saying is true or not. We have been VERY patient throughout this whole ordeal until now.
We still want some sort of solution to this. If the lip is "suppose" to be that way, then I truly believe we deserve some sort of compensation for having to spend money with his company and then being mislead/misinformed this entire time. I think it's time for him to stand behind his company by satisfying his customers, which not only includes us, but everyone else that purchases from him, especially considering how ridiculously patient we have been. I will gladly work out some sort of deal with him as long as there is one. I am a business owner myself and know the importance of customer satisfaction. We have received none so far with Jay. I really, truly hope that he is willing to take a our (customers) frowns and turn them upside down. It's still not too late Jay.
So, JEM Z purchased EVO-R's Mine's CF lip for her 08 Z back in April and received it on the 13th of April. We noticed a few imperfections on the lip. It appeared to be a clear coat issue, although we were not completely certain. We expected this lip to be perfect as described by Jay. It wasn't. I contacted Jay via email that same day regarding the little imperfections we saw on the lip. We told him that we would like to resolve the issue as soon as possible since we were on a time crunch. He emailed me back promptly and asked to see some pictures of the imperfections first so he could get a better idea. So I emailed him multiple pictures the same day. He responded promptly again. He asked if we wanted a partial refund, or a replacement because shipping would cost $200! Now, I don't work at UPS or FedEx, but I didn't think ground shipping would cost $200 for that, but who knows? At the time we didn't want a partial refund, but much rather preferred a perfect lip as we expected, so that wasn't really an option at the time. I told him this. I then offered the following solutions as it seemed like he didn't care much to solve the situation that we were put in...
1) The lip should have came in perfect condition as described and expected. It wasn't damaged through shipping so that rules out any shipping damages.
2) I believe that we should either receive a full refund, or a full replacement free of any charges. (I would highly prefer a full replacement free of charge, since this is the lip we have been wanting for a long time)
3) I am worried that the new lip you send us may also have some imperfections. That would make things more complicated and also cause us both to lose time and money, which neither of us want to happen.
The solutions that I see are the right ones and the best ones are the following:
1) Ship us a new lip that is free of any flaws and we will ship this lip back to you. Everything under your expenses because I do not believe this is our fault.
2) I can have someone in NY personally examine one of your lips so we know that it is free of any imperfections before shipping is done.
Jay did not respond for 3 days, then I emailed him again asking if he received my last email. He then responded and asked how much it would cost to ship the lip back to his NY warehouse. He said that he wanted the factory to examine the default product and that he would ship us a new one.
I told him that sounded good, but at this point I wanted to make sure the new lip he would ship us would be perfect. I didn't want to waste our time, or even his. I asked him if he could please examine the new lip before he shipped it out just to make sure it was good. Throughout our email transactions he did not seem to really take the matter too seriously so I just wanted to make sure. I also told him getting a shipping quote would be much easier if he just sent us a UPS of FedEx shipping label since he would be paying for it. I saw NO reason for us to pay for shipping back. A shipping label generated on his end would have been the easiest and best approach. I told him this. I also did not want to pay for shipping out of my own pocket first and then have to wait, or even wonder, if he would pay us back anyways. I gave him the address to where the lip would be shipped out and also received. I also reminded him that we were on a time crunch once again.
He did not respond the next day. I emailed him again after that day. Still no response for another day, so I decided to call the number on his web site (which I happened to call before in the beginning with no pick-up). Someone picked up who seemed to have a hard time speaking English, but was still able to somewhat communicate. He told me that this was not Evo-R...
I emailed Jay back and told him I tried calling his number, but was told it was the wrong number. I once again told him politely that I wanted the issue resolved since we've been waiting for some time now.
A week went by and I shot him another email and told him I wanted to take care of the issue ASAP. He finally responded and said he's been busy and that he will arrange shipping of a new lip to me. I asked him if he knew how long it would take him to ship it since we've been waiting for 3 weeks. I also reminded him that it was for an 08 Z and for him to double check the new lip before shipping out. This was April 26th.
Fast forward to May 31...no response yet. Over a month of no response and no lip! Keep in mind, we did not use the original lip at all. It was packaged back up and sitting for two months now! I posted a post in this thread asking what was going on since I couldn't seem to get a hold of him otherwise, but I noticed that he was able to continue to post in this thread somehow. He must have magically forgotten about this whole issue!
As you can see, he posted back asking if we had shipped out the original lip yet. Are you serious? No where in any of our previous conversations did we agree to ship the lip back first. I gave him options since he pretty much wasn't giving me any first, and he basically replied with half-*** responses. THEN he told us he would arrange shipping of a new lip, which was over a month ago. Now he's asking if we were able to ship out the original one as if he was waiting on us?? But even then we remained as patient as we could.
SO...I PM'ed him yesterday since I noticed he was still on the forums at the time. I told him we did not ship the lip back because we've been waiting for a shipping label, or some sort of response from him. I asked him if he still had any 08 lips in stock as well. I told him we did not want to wait any longer as our patience was running out. I asked for his response immediately. I also emailed him at the same time to "remind" him that I PM'ed him.
A few hours went by and I noticed he still didn't respond to my PM even though he was on the forums. He was able to respond to me via email that night, only for me to be completely disappointed. He said he checked the other 06-08 lips that he had in stock and they all had the same little clear coat fill up hole and that if he sent me another one it would be the same thing. He then said you will not notice it at all once it was on the car. And that was all he said...
So over two months later we were basically told that the lip we originally received was how its suppose to be. I told him in my very first email that I was no CF specialist, but that it didn't seem like those marks were suppose to be there. I even set him pictures of it and if it was normal he should have told us at THAT time, but he failed to do so. Now, I don't know if he's feeding ******** to us just so he does not have to send us a new lip or refund, but regardless of that we were told that he would send us a new one out. After ALL this time this is what happens?? I have to say that Jay has some VERY terrible customer service and I don't even know what to think about his products. I don't even know if what he is saying is true or not. We have been VERY patient throughout this whole ordeal until now.
We still want some sort of solution to this. If the lip is "suppose" to be that way, then I truly believe we deserve some sort of compensation for having to spend money with his company and then being mislead/misinformed this entire time. I think it's time for him to stand behind his company by satisfying his customers, which not only includes us, but everyone else that purchases from him, especially considering how ridiculously patient we have been. I will gladly work out some sort of deal with him as long as there is one. I am a business owner myself and know the importance of customer satisfaction. We have received none so far with Jay. I really, truly hope that he is willing to take a our (customers) frowns and turn them upside down. It's still not too late Jay.
06-10-2011, 04:43 AM
#180
New Member
ITWRacing, can you message me the pics you took please? Or email me at pjlimardi@optonline.net
I really want to get this lip for my 2008 and have been asking the same question over 4 times now and get the same response.
I live in New York and want to pick the lip up myself. I am in the shipping industry and I understand how expensive oversized items are to ship, that is why I refuse to pay a ridiculous amount on shipping when I can pick the item up myself. Yet the vendor keeps telling me that the price is $459 shipped and to paypal the money.
I want to pick it up myself and inspect it first hand before I purchase it, and hopefully drive home with it.
I really want to get this lip for my 2008 and have been asking the same question over 4 times now and get the same response.
I live in New York and want to pick the lip up myself. I am in the shipping industry and I understand how expensive oversized items are to ship, that is why I refuse to pay a ridiculous amount on shipping when I can pick the item up myself. Yet the vendor keeps telling me that the price is $459 shipped and to paypal the money.
I want to pick it up myself and inspect it first hand before I purchase it, and hopefully drive home with it.