because they are waiting for an optional equipment piece to arrive, i.e., a spoiler, (the port people will normally not release the car until all options have been installed)...you may want to do what I did.

My car arrived at Newport News on Sept. 8th (I ordered on Jan 14th) and as of Monday, September 23rd, it was no where near my dealer ship. So I contacted NNA Consumer Affairs and talked to a "Z Specialist". He informed me that it was indeed being held at the port because the spoiler had not arrived from Japan.

He told me that I could request in writing that my car be released to the dealer immediately without having the spoiler installed (the spoiler will be installed at the dealer whenever it arrives).

So, I went to my dealer, wrote a note to the effect that I wanted my car released to the dealer immediately (included my Dealer's name, VIN, etc.). As I sat there, my dealer faxed the note to the Mid-Atlantic Regional Office (As he was talking to the person in charge of the Z program).

That was it! I was informed that it will arrive at my dealer no later than next Wednesday. *you have to figure in that it takes a day to process the order at the port...then they have to find a car carrier headed my way and the car carrier's contract gives them 2 days to actually deliver the car from port-to-dealer*.

When I got home, I received an unsolicited phone call from my contact at NNA Consumer Affairs to make sure all went well. He told me he contacted the Mid-Atlantic Regional Office rep and that my request was being processed.

I believe my "Z Specialist" at NNA Consumer Affairs peruses this forum so I just wanted to give a shout out to David, a great guy who knows his stuff and who is an enormous asset to NNA.

Thanks DAVID!!!

Ray H.,
aka VaGentleman

 

WOW, that's taking the Bull by the horns! Good luck on the Weds. delivery!

 

i've been dealing with david also,nice guy has always got me the info i wanted in a timely manner.

 

So how did you know your car was sitting there waiting for you?

 

Ahh...well, my first delivery date of 9/4 passed by, my dealer had no info, so I called NNA Consumer Affairs on 9/12 and they told me that the car was in port and delivery was expected on 9/25.

I called Tuesday, 9/24 to make sure that delivery date was still accurate. That's when I was told that it was waiting for a spoiler and that's when I asked if I could get it delivered without with spoiler.

VG

 

Good old NNA Consumer Affairs - thanks for the info!

 

I agree, David has been nothing short of awesome in handling my issues in a timely and appropriate manner as well. I apprecialte that especially after all the BS I have went through with my dealer