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IbarraZ33
Mar 3, 2010, 10:31 PM
unprofessional
DriveLineSales
Mar 4, 2010, 07:14 PM
To help clarify on the matter, I have listed the timeline of the order with Mr. Alex Ibarra below:
1-2 weeks before January 25th 2010-
We had been in contact with Mr. Alex Ibarra in regards to ordering him a set of Enkei RPF1 wheels in 18x10.5 +15 (Matte Black). He was originally quoted a price of around $1165.00 shipped. He had asked for the order to be picked up locally to save on shipping costs, but I had (repeatedly) explained that all Enkei Wheel orders, after January 01st come directly from Enkei Wheels in Roanoke, Texas. To help make the transaction easier for Mr. Ibarra, we had explained that for a total of $1200.00, we can ship the entire order directly to his door, or wherever he specifies. Mr. Ibarra had called in several times after to schedule a date when he could drop off the funds and initiate the transaction.
January 25th 2010-
Alex Ibarra sends his girlfriend to our shop with a total of $1180.00 (+22.50 via Credit Card) to purchase the following:
Enkei Wheels RPF1 18x10.5 +15 (Matte Black)
On the invoice, signed and dated, the wheels would have an estimated delivery date of February 25th 2010. Exactly 4 weeks after the order would be made.
January 26th 2010-
The order for Mr. Alex Ibarra's wheels was forwarded to Enkei Wheels USA through Sales Representatives "King" and "Randy". Both had acknowledged the order along with the quoted delivery date of 02-25-10, as their container would be landing on the 16th of February.
Period between 01-25-0 and 02-25-10-
Alex Ibarra had contacted me several times asking for updates on his wheels. I had last quoted him that the next shipment from Enkei Wheels USA would be arriving around the 16th of February. I explained that with the reports shown (from Enkei Wheels USA), his order would be present on that shipment. He continually agreed to the lead time quoted and insisted that we would proceed with the order as documented.
February 25th 2010-
Alex made a post on our Enkei Wheel sale thread showing some minor discontent in the period of time he had waited for his order. We had replied to his quote of "it's been a month for me", with the tracking number for his order. From what our files show, the invoice was about as accurate as one could get.
UPS Tracking Number: 1ZA761V94272772174
www.ups.com
March 1st, 2010-
We receive a call from Alex stating that the wheels receive were in the wrong finish. We then called Enkei Wheels to clarify on why the wrong color was sent. From both the invoice and purchase order, it had shown the Matte Black finish was ordered. This was explained to Alex, and had offered to show him the documents originally sent by Enkei Wheels USA.
Items ordered:
Enkei Wheels RPF1 18x10.5 +15 (Matte Black)
Items received:
Enkei Wheels RPF1 18x10.5 +15 (Silver)
Being that the finish was not in the correct style as ordered, we had given him a few options to compensate for the inconvenience caused. We explained that a UPS call tag could be issued to send the wheels back in exchange for the correct set, or the order could be refunded entirely. Over the next 30 minutes to an hour, Alex had called us incessantly requesting an update on the exchange process for the wheels. Since Enkei USA had yet to come to any conclusion on the matter, Alex decided a refund would be the most favored route. I agreed to refund him the total amount of $1200.00, he agreed to drop everything off on/around Wednesday, March 3rd.
March 3rd, 2010-
Alex came to drop off the wheels and collect on the refund. I had greeted him at the door and welcomed him inside. As I was opening the boxes to check on their condition, he looked to me and said "this place is a hole-in-the-wall". I stopped, turned around and said "excuse me?". He replied, making a square motion with his hands, "this place is a hole-in-the-wall". As I stopped unpacking each box, I explained that his comment was both rude and derogatory, and was entirely unnecessary. I again offered to show him the breakdown of his order, the purchase order originally sent to Enkei Wheels, along with the the invoicing delivered by Enkei- all showing that the correct wheel was processed, ordered, and apparently delivered. To avoid any additional conflict, I wrote his check in the amount of $1200.00, explained the $2.50 difference, and escorted him outside. At this time he showed no discontent, shook my hand and left.
March 4th, 2010-
We had received a negative trader feedback stating "poor communication / wrong colored rims / long wait" and "unprofessional".
Honestly I really can't see where there was a communication error, nor can I speak on the "long wait" portion, but the signed invoice showing the approval for the wait seems to display something else entirely. As for being unprofessional, well I just don't think rude or unnecessary comments should be made when the merchant is clearly trying to do everything they can to make that customer entirely satisfied, in any way they specify.
I ask that this feedback rating be removed as it is clearly slander.
Regards,
Eric Vogel
1-2 weeks before January 25th 2010-
We had been in contact with Mr. Alex Ibarra in regards to ordering him a set of Enkei RPF1 wheels in 18x10.5 +15 (Matte Black). He was originally quoted a price of around $1165.00 shipped. He had asked for the order to be picked up locally to save on shipping costs, but I had (repeatedly) explained that all Enkei Wheel orders, after January 01st come directly from Enkei Wheels in Roanoke, Texas. To help make the transaction easier for Mr. Ibarra, we had explained that for a total of $1200.00, we can ship the entire order directly to his door, or wherever he specifies. Mr. Ibarra had called in several times after to schedule a date when he could drop off the funds and initiate the transaction.
January 25th 2010-
Alex Ibarra sends his girlfriend to our shop with a total of $1180.00 (+22.50 via Credit Card) to purchase the following:
Enkei Wheels RPF1 18x10.5 +15 (Matte Black)
On the invoice, signed and dated, the wheels would have an estimated delivery date of February 25th 2010. Exactly 4 weeks after the order would be made.
January 26th 2010-
The order for Mr. Alex Ibarra's wheels was forwarded to Enkei Wheels USA through Sales Representatives "King" and "Randy". Both had acknowledged the order along with the quoted delivery date of 02-25-10, as their container would be landing on the 16th of February.
Period between 01-25-0 and 02-25-10-
Alex Ibarra had contacted me several times asking for updates on his wheels. I had last quoted him that the next shipment from Enkei Wheels USA would be arriving around the 16th of February. I explained that with the reports shown (from Enkei Wheels USA), his order would be present on that shipment. He continually agreed to the lead time quoted and insisted that we would proceed with the order as documented.
February 25th 2010-
Alex made a post on our Enkei Wheel sale thread showing some minor discontent in the period of time he had waited for his order. We had replied to his quote of "it's been a month for me", with the tracking number for his order. From what our files show, the invoice was about as accurate as one could get.
UPS Tracking Number: 1ZA761V94272772174
www.ups.com
March 1st, 2010-
We receive a call from Alex stating that the wheels receive were in the wrong finish. We then called Enkei Wheels to clarify on why the wrong color was sent. From both the invoice and purchase order, it had shown the Matte Black finish was ordered. This was explained to Alex, and had offered to show him the documents originally sent by Enkei Wheels USA.
Items ordered:
Enkei Wheels RPF1 18x10.5 +15 (Matte Black)
Items received:
Enkei Wheels RPF1 18x10.5 +15 (Silver)
Being that the finish was not in the correct style as ordered, we had given him a few options to compensate for the inconvenience caused. We explained that a UPS call tag could be issued to send the wheels back in exchange for the correct set, or the order could be refunded entirely. Over the next 30 minutes to an hour, Alex had called us incessantly requesting an update on the exchange process for the wheels. Since Enkei USA had yet to come to any conclusion on the matter, Alex decided a refund would be the most favored route. I agreed to refund him the total amount of $1200.00, he agreed to drop everything off on/around Wednesday, March 3rd.
March 3rd, 2010-
Alex came to drop off the wheels and collect on the refund. I had greeted him at the door and welcomed him inside. As I was opening the boxes to check on their condition, he looked to me and said "this place is a hole-in-the-wall". I stopped, turned around and said "excuse me?". He replied, making a square motion with his hands, "this place is a hole-in-the-wall". As I stopped unpacking each box, I explained that his comment was both rude and derogatory, and was entirely unnecessary. I again offered to show him the breakdown of his order, the purchase order originally sent to Enkei Wheels, along with the the invoicing delivered by Enkei- all showing that the correct wheel was processed, ordered, and apparently delivered. To avoid any additional conflict, I wrote his check in the amount of $1200.00, explained the $2.50 difference, and escorted him outside. At this time he showed no discontent, shook my hand and left.
March 4th, 2010-
We had received a negative trader feedback stating "poor communication / wrong colored rims / long wait" and "unprofessional".
Honestly I really can't see where there was a communication error, nor can I speak on the "long wait" portion, but the signed invoice showing the approval for the wait seems to display something else entirely. As for being unprofessional, well I just don't think rude or unnecessary comments should be made when the merchant is clearly trying to do everything they can to make that customer entirely satisfied, in any way they specify.
I ask that this feedback rating be removed as it is clearly slander.
Regards,
Eric Vogel
IbarraZ33
Mar 4, 2010, 07:39 PM
As much as you would like to clarify your part of the story you were very unprofessional when i called several times. A customer should not have to call more than twice a day when the merchant says they will call you back immediately while they are talking to Enkei about the situation. I gave you 5 hours. I think that's enough time and of course I am inpatient. I have asked for updates and info and always got mis-led. Stating wheels are arriving Jan 25th, 2010 in Dallas and will take 7-10 business days to arrive....
A whole month goes by and on Feb. 25th yet a rim is at my door.. Called and wanted to get an update, " I will call you back and find out for you " Never got the call ! Always had a crack in his voice and always came up with a story why it went wrong. businesses do mess up, but the way you handled it was like a child. Own up to your problems, you should have made sure MY WHEELS WERE THE RIGHT SIZE COLOR OFFSET , whatever it takes before it gets shipped out.
when i got the wrong color rims, merchant told me to find a way to UPS and have them ship it back !? Are you ****ing kidding me? i drive a goddamn 350z man. luckily i called my mom and she was not working or had anything to do that day so i can use her vehicle and drive almost 75 miles just to get my refund.
you can ask for a mod to cancel this negative feedback , but in reality it was all negative on my part and what i explained above gives enough reason to give you negative i trader. Your lucky i didn't post a thread about you man,
whats hilarious is that you gave me positive feedback and then give me negative feedback right after. you shouldve gave me positive feedback the day my girlfriend bought you 1200 dollars IN CASHH!!!
if anything i should get my negative feedback removed ! grow-up STY !???
A whole month goes by and on Feb. 25th yet a rim is at my door.. Called and wanted to get an update, " I will call you back and find out for you " Never got the call ! Always had a crack in his voice and always came up with a story why it went wrong. businesses do mess up, but the way you handled it was like a child. Own up to your problems, you should have made sure MY WHEELS WERE THE RIGHT SIZE COLOR OFFSET , whatever it takes before it gets shipped out.
when i got the wrong color rims, merchant told me to find a way to UPS and have them ship it back !? Are you ****ing kidding me? i drive a goddamn 350z man. luckily i called my mom and she was not working or had anything to do that day so i can use her vehicle and drive almost 75 miles just to get my refund.
you can ask for a mod to cancel this negative feedback , but in reality it was all negative on my part and what i explained above gives enough reason to give you negative i trader. Your lucky i didn't post a thread about you man,
whats hilarious is that you gave me positive feedback and then give me negative feedback right after. you shouldve gave me positive feedback the day my girlfriend bought you 1200 dollars IN CASHH!!!
if anything i should get my negative feedback removed ! grow-up STY !???
DriveLineSales
Mar 5, 2010, 01:26 PM
As much as you would like to clarify your part of the story you were very unprofessional when i called several times. A customer should not have to call more than twice a day when the merchant says they will call you back immediately while they are talking to Enkei about the situation. I gave you 5 hours. I think that's enough time and of course I am inpatient. I have asked for updates and info and always got mis-led. Stating wheels are arriving Jan 25th, 2010 in Dallas and will take 7-10 business days to arrive....
Regardless of the time between each phone call, a valid response was given. As for the quoted time of 7-10 business days- we have a signed invoice stating the approval for the lead time given. You had been clearly notified of this date of which the wheels would ship/arrive.
I have remained extremely professional through this whole matter. You had been unhappy with the pricing, so we took care of you. You were unhappy with the wheels arriving in the incorrect color, we took care of it. Everything offered here was quick, efficient, and correct.
A whole month goes by and on Feb. 25th yet a rim is at my door.. Called and wanted to get an update, " I will call you back and find out for you " Never got the call ! Always had a crack in his voice and always came up with a story why it went wrong. businesses do mess up, but the way you handled it was like a child. Own up to your problems, you should have made sure MY WHEELS WERE THE RIGHT SIZE COLOR OFFSET , whatever it takes before it gets shipped out.
Yes, a whole month had passed- A dated and signed lead time. With each update request we receive, it takes a phone call to Enkei headquarters in Texas. Being that you have absolutely no experience in this industry, nor do you have any familiarity with Enkei's staff or their call center, you can pass no valid judgment on the time it takes for a reply to be made regarding an update on an order. The way I sound on the phone is really just the way I sound on the phone. A story will always remain a story until valid evidence can/will be supplied supporting the stated facts. We still have everything on file if you would like further clarification on what went wrong, or what you feel was inadequate. Judging by the first comment you had made when you entered our facility, you clearly have an overactive personality- partly incapable of making wise judgments.
when i got the wrong color rims, merchant told me to find a way to UPS and have them ship it back !? Are you ****ing kidding me? i drive a goddamn 350z man. luckily i called my mom and she was not working or had anything to do that day so i can use her vehicle and drive almost 75 miles just to get my refund.
No, you again had misheard the exact statements originally made to you, via our phone conversation on March 1st. I explained that a call tag would be issued if you would like the wheels exchanged for the correct color. You would be solely required to print out 4 waybills and place them individually on each package. UPS would inherit all responsibility in picking up the shipment and returning it to the original sending. In this case Enkei Wheels, as documented on the packages themselves.
you can ask for a mod to cancel this negative feedback , but in reality it was all negative on my part and what i explained above gives enough reason to give you negative i trader. Your lucky i didn't post a thread about you man,
What you have explained is clearly slander as you have nothing to support what has been said. Your review is in response to your extreme unwillingness to let us aid the situation with the requests you had made.
whats hilarious is that you gave me positive feedback and then give me negative feedback right after. you shouldve gave me positive feedback the day my girlfriend bought you 1200 dollars IN CASHH!!!
Yes, we had appreciated the fact that you had placed an order with us. By initially supporting us, we would support you.
Feedback is usually made when the order has been completed. That's ually how it works in most cases, whether it be eBay or a sale on an forum such as this. Not sure why the "Cash" portion is in all caps? Are you trying to exemplify that because your payment was made in paper-form, the overall transaction should have been held in a higher regard? We appreciate that you had done, but what I am confused about is the whole transaction was quoted for this type of payment. There was no surprise. We quoted you a lesser rate do to the fact.
if anything i should get my negative feedback removed ! grow-up STY !???
In what way would you recommend I grow up? I am puzzled to find that there could have been something more offered on my end. If I would have refunded your payment faster, would I be more grown up then? More frequent phone conversations? Longer phone conversations? Speech classes? Cheaper discounted rates? Having a more extravagant warehouse that's easier on the eyes? Hire more employees to handle an order of this magnitude? Or maybe not adhere to childish demands or rants by an unforgiving and relentless customer. Maybe then I'll be able to devote more time to our satisfactory reputation, along with our roster of 3000+ loyal customers.
Regardless of the time between each phone call, a valid response was given. As for the quoted time of 7-10 business days- we have a signed invoice stating the approval for the lead time given. You had been clearly notified of this date of which the wheels would ship/arrive.
I have remained extremely professional through this whole matter. You had been unhappy with the pricing, so we took care of you. You were unhappy with the wheels arriving in the incorrect color, we took care of it. Everything offered here was quick, efficient, and correct.
A whole month goes by and on Feb. 25th yet a rim is at my door.. Called and wanted to get an update, " I will call you back and find out for you " Never got the call ! Always had a crack in his voice and always came up with a story why it went wrong. businesses do mess up, but the way you handled it was like a child. Own up to your problems, you should have made sure MY WHEELS WERE THE RIGHT SIZE COLOR OFFSET , whatever it takes before it gets shipped out.
Yes, a whole month had passed- A dated and signed lead time. With each update request we receive, it takes a phone call to Enkei headquarters in Texas. Being that you have absolutely no experience in this industry, nor do you have any familiarity with Enkei's staff or their call center, you can pass no valid judgment on the time it takes for a reply to be made regarding an update on an order. The way I sound on the phone is really just the way I sound on the phone. A story will always remain a story until valid evidence can/will be supplied supporting the stated facts. We still have everything on file if you would like further clarification on what went wrong, or what you feel was inadequate. Judging by the first comment you had made when you entered our facility, you clearly have an overactive personality- partly incapable of making wise judgments.
when i got the wrong color rims, merchant told me to find a way to UPS and have them ship it back !? Are you ****ing kidding me? i drive a goddamn 350z man. luckily i called my mom and she was not working or had anything to do that day so i can use her vehicle and drive almost 75 miles just to get my refund.
No, you again had misheard the exact statements originally made to you, via our phone conversation on March 1st. I explained that a call tag would be issued if you would like the wheels exchanged for the correct color. You would be solely required to print out 4 waybills and place them individually on each package. UPS would inherit all responsibility in picking up the shipment and returning it to the original sending. In this case Enkei Wheels, as documented on the packages themselves.
you can ask for a mod to cancel this negative feedback , but in reality it was all negative on my part and what i explained above gives enough reason to give you negative i trader. Your lucky i didn't post a thread about you man,
What you have explained is clearly slander as you have nothing to support what has been said. Your review is in response to your extreme unwillingness to let us aid the situation with the requests you had made.
whats hilarious is that you gave me positive feedback and then give me negative feedback right after. you shouldve gave me positive feedback the day my girlfriend bought you 1200 dollars IN CASHH!!!
Yes, we had appreciated the fact that you had placed an order with us. By initially supporting us, we would support you.
Feedback is usually made when the order has been completed. That's ually how it works in most cases, whether it be eBay or a sale on an forum such as this. Not sure why the "Cash" portion is in all caps? Are you trying to exemplify that because your payment was made in paper-form, the overall transaction should have been held in a higher regard? We appreciate that you had done, but what I am confused about is the whole transaction was quoted for this type of payment. There was no surprise. We quoted you a lesser rate do to the fact.
if anything i should get my negative feedback removed ! grow-up STY !???
In what way would you recommend I grow up? I am puzzled to find that there could have been something more offered on my end. If I would have refunded your payment faster, would I be more grown up then? More frequent phone conversations? Longer phone conversations? Speech classes? Cheaper discounted rates? Having a more extravagant warehouse that's easier on the eyes? Hire more employees to handle an order of this magnitude? Or maybe not adhere to childish demands or rants by an unforgiving and relentless customer. Maybe then I'll be able to devote more time to our satisfactory reputation, along with our roster of 3000+ loyal customers.