bought a JWT intake from them....and they messed up the shipping. sent it ground yesterday...when it should have been 3 day and shipped on tuesday. called about it and they gave perfect customer service to me. Refunded the full amount of shipping on the intake so i got a JTW popcharger for 110 shipped to my door....wonderful!! Two thumbs up to them for the perfect treatment of me. i would recomend buying from them to anyone!!!

 

Well.....they did screw up......but i agree how a vendor handles screw ups is what sets them apart.

 

exactly. everyone makes mistakes. what seperates a good vendor from a bad one is how they handle their mistakes

 

yup! and he admitted the mistake too.....said he was sorry like 5 times and said thanks for putting up with it...i went into the call mad...came out fine...it was nice