It's quite simple
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Joined: Jun 2002
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From: Atlanta, GA
It's quite simple
I'm going to try to shed some light for those of you who don't understand why people are calling NNA. No, I have not called them, but I respect the decision of those who have.
It's actually quite a common concept both in business and in life. It's called the food chain. If someone can't answer your question, go up the food chain until you find someone who can. I've been on this board for several months now and the only 2 places I've seen to get answers are the Dealers and NNA. We've seen numerous examples of people calling their dealers and hitting a dead end. So the next logical step is to go up the food chain and call NNA. ZISME, if you don't want us to call NNA, that's fine. But the pre order customers have shown that we are not going to be left in the dark. So everone has to give a little bit. We're going to give by not calling NNA. Nissan is going to have to give by either 1) educating the dealers or 2) providing us with another way to get the information. OK, what if the information we're looking for does not exist? That's fine, but Nissan needs to tell us that. A simple website could do the trick. All we're asking for here is a little bit of official communication from Nissan. No disrespect intended towards ZISME (the info you provide is outstanding), but by "official communication" I mean something linked off of nissandriven.com, not posts by a Nissan employee on a 3rd party forum.
JmanZ,
I agree with what you say most of the time. I was on your side in regards to the press embargo. I respect that you agree with NNA and asked people to stop calling. It's your opinion that people should stop calling. My opinion is that people should keep calling until Nissan finds a way to provide us with information (see my food chain example above). So it's not your opinion I have a problem with (I certainly disagree with it, but I'm not going to argue it with you). I do have a problem with the reasons you gave supporting your opinion:
"I was asked to try and prevent phone numbers from getting on my350z.com and if makes the cars get here quicker, I don't see the harm. " J, your example would hold water if Nissan's total employee base was 50 people and they needed to pull 10 of those people away from their daily jobs to answer the phones. I've worked for a large corporation so believe me when I say that with a company Nissan's size, a few thousand phone calls to NNA is going to have absolutely no effect on the delivery date of our cars. You're using a scare tactic trying to make people think that if they call then our cars will somehow be delayed. I don't think anyone will fall for this garbage, but you certainly should not have written it.
"We do NOT have the right to call them either" and "If you've prepaid the full sticker price for your car, then sure, call Nissan all you want." Sorry J, but we DO have the right to call them. They listed their number. I didn't see anything saying "only call us if you own a Nissan vehicle." Besides, as I've said before, the dealers are a dead end, so people are making the logical move and calling up the food chain.
OK, that's the end of my rant.
ZISME,
Thanks for the great work you've done over the past several months. Please keep in mind that most people's comments are directed at Nissan and not at you.
JmanZ,
Thanks for running the best Z forum around.
It's actually quite a common concept both in business and in life. It's called the food chain. If someone can't answer your question, go up the food chain until you find someone who can. I've been on this board for several months now and the only 2 places I've seen to get answers are the Dealers and NNA. We've seen numerous examples of people calling their dealers and hitting a dead end. So the next logical step is to go up the food chain and call NNA. ZISME, if you don't want us to call NNA, that's fine. But the pre order customers have shown that we are not going to be left in the dark. So everone has to give a little bit. We're going to give by not calling NNA. Nissan is going to have to give by either 1) educating the dealers or 2) providing us with another way to get the information. OK, what if the information we're looking for does not exist? That's fine, but Nissan needs to tell us that. A simple website could do the trick. All we're asking for here is a little bit of official communication from Nissan. No disrespect intended towards ZISME (the info you provide is outstanding), but by "official communication" I mean something linked off of nissandriven.com, not posts by a Nissan employee on a 3rd party forum.
JmanZ,
I agree with what you say most of the time. I was on your side in regards to the press embargo. I respect that you agree with NNA and asked people to stop calling. It's your opinion that people should stop calling. My opinion is that people should keep calling until Nissan finds a way to provide us with information (see my food chain example above). So it's not your opinion I have a problem with (I certainly disagree with it, but I'm not going to argue it with you). I do have a problem with the reasons you gave supporting your opinion:
"I was asked to try and prevent phone numbers from getting on my350z.com and if makes the cars get here quicker, I don't see the harm. " J, your example would hold water if Nissan's total employee base was 50 people and they needed to pull 10 of those people away from their daily jobs to answer the phones. I've worked for a large corporation so believe me when I say that with a company Nissan's size, a few thousand phone calls to NNA is going to have absolutely no effect on the delivery date of our cars. You're using a scare tactic trying to make people think that if they call then our cars will somehow be delayed. I don't think anyone will fall for this garbage, but you certainly should not have written it.
"We do NOT have the right to call them either" and "If you've prepaid the full sticker price for your car, then sure, call Nissan all you want." Sorry J, but we DO have the right to call them. They listed their number. I didn't see anything saying "only call us if you own a Nissan vehicle." Besides, as I've said before, the dealers are a dead end, so people are making the logical move and calling up the food chain.
OK, that's the end of my rant.
ZISME,
Thanks for the great work you've done over the past several months. Please keep in mind that most people's comments are directed at Nissan and not at you.
JmanZ,
Thanks for running the best Z forum around.
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From: Los Angeles
You're right in that you CAN call Nissan, but they have asked us not too because they are inundated with questions they can't answer.
How about we just show a little COURTESY.
Calling won't get you your car any faster.
How about we just show a little COURTESY.
Calling won't get you your car any faster.
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Joe,
I hear ya man, I hear ya. As I said, even I don't see the login behind Nissan making these requests being that they themselves have their numbers published on their own site.
I do understand the request though being that it was made with the purpose of keeping people doing their jobs rather than playing question and answer clerk for some over zealous buyers.
We were not told our car would be here right now, so why are we calling them? If Sept/Oct rolls around and the car doesn't show, great, call. I expect it and I would imagine they would as well.
I think one thing people are missing is that these people that work for Nissan, that are getting slammed with calls, don't just deal with your 350z orders. They are helping to run a car company with a great deal other models. Lest we forget, Nissan is not just the 350Z.
I think Brian said it best though... COURTESY. That's all they're really asking for, and I think they've more than earned it.
ZISME said he'd try and get us more info but you know what? I don't care if he does or not. I mean, we ordered a car, we were told when it would be here. It's not that time yet. Why again are we calling?
Ah well, I closed the last thread because this topic is going nowhere and I have better things to do than get into arguements with my Z brethren over a car company that pays me, nor this board, nothing.
later
-j-
I hear ya man, I hear ya. As I said, even I don't see the login behind Nissan making these requests being that they themselves have their numbers published on their own site.
I do understand the request though being that it was made with the purpose of keeping people doing their jobs rather than playing question and answer clerk for some over zealous buyers.
We were not told our car would be here right now, so why are we calling them? If Sept/Oct rolls around and the car doesn't show, great, call. I expect it and I would imagine they would as well.
I think one thing people are missing is that these people that work for Nissan, that are getting slammed with calls, don't just deal with your 350z orders. They are helping to run a car company with a great deal other models. Lest we forget, Nissan is not just the 350Z.
I think Brian said it best though... COURTESY. That's all they're really asking for, and I think they've more than earned it.
ZISME said he'd try and get us more info but you know what? I don't care if he does or not. I mean, we ordered a car, we were told when it would be here. It's not that time yet. Why again are we calling?
Ah well, I closed the last thread because this topic is going nowhere and I have better things to do than get into arguements with my Z brethren over a car company that pays me, nor this board, nothing.
later
-j-
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From: siphonband.com
Originally posted by JmanZ
I think Brian said it best though... COURTESY. That's all they're really asking for, and I think they've more than earned it.
I think Brian said it best though... COURTESY. That's all they're really asking for, and I think they've more than earned it.
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Joined: Jul 2002
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From: Harrisburg, NY
Originally posted by BrianZ
You're right in that you CAN call Nissan, but they have asked us not too because they are inundated with questions they can't answer.
How about we just show a little COURTESY.
Calling won't get you your car any faster.
You're right in that you CAN call Nissan, but they have asked us not too because they are inundated with questions they can't answer.
How about we just show a little COURTESY.
Calling won't get you your car any faster.
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Joined: May 2002
Posts: 1,660
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From: California
Originally posted by BrianZ
You're right in that you CAN call Nissan, but they have asked us not too because they are inundated with questions they can't answer.
How about we just show a little COURTESY.
Calling won't get you your car any faster.
You're right in that you CAN call Nissan, but they have asked us not too because they are inundated with questions they can't answer.
How about we just show a little COURTESY.
Calling won't get you your car any faster.
And we aren't trying to get our cars any faster. And we have shown tremendous courtesy.
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