Can anyone get a response from Gruppe-s?
Not sure where to post this, mods please move as it sees fit.
I ordered a set of Nismo LMGT-4 wheels for my 240sx back in March. They said that it would come in with the June shipment. As June starts to rolls around, I e-mailed Gabe (the sales person I dealt with originally) and I receive no responses. I called and received a machine which I left a message. After a couple of days with no response, I decided to send an e-mail to sales. Eventually, I receive an e-mail from Max. He informs me that Gabe went back to school so no one was reading his e-mails. No worries. No one is perfect. I ask Max for a ETA on those wheels. He says that they should be in next month since Rays couldn't finish making them in time for this last shipment they received. I wait another month and they said that the rears came in but the fronts did not. They asked me if I only wanted to pick up the rears. I declined as I couldn't start my body and paint work without all four. Then the next month finally comes around and I e-mail Max. No response. I call and I get the machine again. I leave a message and wait a couple of days and still no response. I don't get how they sell anything without responding to people. I call again and talk to a girl named Christina (I think that is her name). I asked about a status on the wheels and she said she would find out and call me back. I didn't really believe her but she did indeed call me back. I was surprised. She said the wheels would be in a week from now. Guess what, it finally arrived. I am glad that there is at least one person in that whole company that tells the truth. About a month later I was reading on other forums that these wheels comes with lug nuts and center caps. I call my Nissan parts guy at Pinnacle Nissan. He tells me that he will talk to Paul over at Nismo USA. He gets back to me and tells me that all Nismo LMGT4 wheels comes with center caps and lug nuts. I e-mail Max again and continue to wait. I am really not holding my breath for a response. However, I think you guys should be aware of their business practices.
Cliffs: Ordered wheels in March. Took almost twice as long as they promised. Had a extremely difficult time getting responses. They didn't give me my center caps and lug nuts that were suppose to come with the wheels. I e-mail them and they don't respond.
I ordered a set of Nismo LMGT-4 wheels for my 240sx back in March. They said that it would come in with the June shipment. As June starts to rolls around, I e-mailed Gabe (the sales person I dealt with originally) and I receive no responses. I called and received a machine which I left a message. After a couple of days with no response, I decided to send an e-mail to sales. Eventually, I receive an e-mail from Max. He informs me that Gabe went back to school so no one was reading his e-mails. No worries. No one is perfect. I ask Max for a ETA on those wheels. He says that they should be in next month since Rays couldn't finish making them in time for this last shipment they received. I wait another month and they said that the rears came in but the fronts did not. They asked me if I only wanted to pick up the rears. I declined as I couldn't start my body and paint work without all four. Then the next month finally comes around and I e-mail Max. No response. I call and I get the machine again. I leave a message and wait a couple of days and still no response. I don't get how they sell anything without responding to people. I call again and talk to a girl named Christina (I think that is her name). I asked about a status on the wheels and she said she would find out and call me back. I didn't really believe her but she did indeed call me back. I was surprised. She said the wheels would be in a week from now. Guess what, it finally arrived. I am glad that there is at least one person in that whole company that tells the truth. About a month later I was reading on other forums that these wheels comes with lug nuts and center caps. I call my Nissan parts guy at Pinnacle Nissan. He tells me that he will talk to Paul over at Nismo USA. He gets back to me and tells me that all Nismo LMGT4 wheels comes with center caps and lug nuts. I e-mail Max again and continue to wait. I am really not holding my breath for a response. However, I think you guys should be aware of their business practices.
Cliffs: Ordered wheels in March. Took almost twice as long as they promised. Had a extremely difficult time getting responses. They didn't give me my center caps and lug nuts that were suppose to come with the wheels. I e-mail them and they don't respond.
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Extreme Dimensions
Southern California
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Sep 24, 2015 03:35 PM



... I guess they suck..

