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Driveshaft Shop-Thanks for your excellent customer service!

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Old Jul 27, 2007 | 08:26 PM
  #1  
350zDCalb's Avatar
350zDCalb
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From: Albuquerque, NM
Thumbs up Driveshaft Shop-Thanks for your excellent customer service!

Wanted to share my recent experience with The Driveshaft Shop.

I recently broke a stage II axle while driving very passively in second gear, boosted to about 10psi, the tires gripped great, and *snap*..axle was now two pieces

i called Sharif (bought these axles from him 2 yrs ago) and he explained that these were the first production run that had an additional snap ring groove, and a handful of people had broken their axles at that very groove . Sharif suggested that if I contact The Driveshaft Shop that they MAY warrantee them, possibly (he stressed possibly).

I shipped the broken axle out and when it arrived I called over there and spoke with Lee. Short story even shorter, he was able to get them to warrantee the axle, even though they have a 6 month warantee and I was well into my second year. He explained that almost anyone and everyone that had the first production axle, if it was weakened and was going to break, it had already happened and they had already warranteed them. So. they were able to extend this courtesy to me as well!.. I am extremely pleased with their customer service ethic and will definately be doing business with these guys again!!! They shipped me a new axle, fully assembled and ready to go.

Thums up for The Driveshaft Shop, keep up the good work guys!

-TODD
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Old Jul 27, 2007 | 08:44 PM
  #2  
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From: Datsun
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Nice to hear about good business ethics.
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Old Jul 28, 2007 | 07:57 AM
  #3  
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Awesome, I hope they take care of me when I snap these stage 5's...
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Old Jul 28, 2007 | 07:58 AM
  #4  
ZCARBANDIT's Avatar
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From: Carrollton,GA
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I have heard alot of good things from them. Hopefully it will continue to be that way.
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Old Jul 28, 2007 | 12:30 PM
  #5  
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From: Greenville SC
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WOW
Happy to hear NICE people still stand behind the things they make!

Cheers

Kevin
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Old Jul 28, 2007 | 01:49 PM
  #6  
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From: Marietta, GA
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Yup, they definately stand behind their product.
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