Sound Performance
07-16-2012, 08:39 AM
#1
Sound Performance
Miraculously the first time I called to place a diff brace order someone answered but said I had to talk to Reid who wasn't there. Fast forward 2 weeks and 5 calls later I can't get ahold of anyone at all.
Furthermore, their website has an expired SSL certificate (over a year expired). I placed an order anyways figuring if they had my money I might get their attention. Still haven't gotten any confirmation (nor charge on the card) and my followup call this morning was unanswered.
Not feeling good about this, which is strange because I thought they had a good rep here. I know I'm a small guy, but I can't imagine having a big build with them and they can't even pick up the phone or return voicemails...
Anyone close to anyone there know what's going on?
Furthermore, their website has an expired SSL certificate (over a year expired). I placed an order anyways figuring if they had my money I might get their attention. Still haven't gotten any confirmation (nor charge on the card) and my followup call this morning was unanswered.
Not feeling good about this, which is strange because I thought they had a good rep here. I know I'm a small guy, but I can't imagine having a big build with them and they can't even pick up the phone or return voicemails...
Anyone close to anyone there know what's going on?
Last edited by djamps; 07-16-2012 at 08:42 AM.
07-16-2012, 10:47 AM
#3
its like a 4 man show in there. Reid is the only one that really takes any calls. But both Larry and Reid have their cell #'s posted. You really have to call them directly and not the shop line.
Larry is always on AIM, so if you use that, he will see it.
Larry is always on AIM, so if you use that, he will see it.
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07-16-2012, 05:56 PM
#8
Sound Performance is a good group. I've talked to reid multiple times. My transaction (7175 turbo) was smooth but quiet. I didn't know if they were even going to go through with it at one point, but they did great.
They have great products, and a great reputation for a reason. Just a small shop though.
They have great products, and a great reputation for a reason. Just a small shop though.
07-18-2012, 05:48 PM
#15
I've been there plenty of times. When they're all in the shop and the phone is in the office, sometimes they just aren't going to be able to pick up. Try back a little later (or around lunch) and you'll get a hold of them. They've always been able to help me out and do an amazing job with tuning.
07-18-2012, 08:27 PM
#16
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I forget Reid's schedule but he was only working so many days a week because of school. Those guys can get you anything, I found email is the best way to contact them for parts. But yeah they don't have a big crew and always on the shop floor.
07-18-2012, 09:27 PM
#17
Nice to see being busy = acceptable to not communicate AT ALL with a guy leaving messages on all lines. No one is too busy to at least answer the phone and say "give me a day"
This is why we are a community of pushovers and slow cars. We settle for everything but the best.
This is why we are a community of pushovers and slow cars. We settle for everything but the best.
07-18-2012, 10:11 PM
#18
Nice to see being busy = acceptable to not communicate AT ALL with a guy leaving messages on all lines. No one is too busy to at least answer the phone and say "give me a day"
This is why we are a community of pushovers and slow cars. We settle for everything but the best.
This is why we are a community of pushovers and slow cars. We settle for everything but the best.
Furthermore what do you want with a generic parts purchase? A rundown on how it's packaged?
Sp is at the top of my list next to dynosty. Although i never bought anything from them mazworx guys know their **** and are easy to get ahold of.
Last edited by Resmarted; 07-18-2012 at 10:24 PM.
07-19-2012, 05:52 AM
#20
I have to agree with you on that. Although i did speak with reid a couple of times... Fwiw he did help me confirm what turbo to get for my goals etc
Furthermore what do you want with a generic parts purchase? A rundown on how it's packaged?
Sp is at the top of my list next to dynosty. Although i never bought anything from them mazworx guys know their **** and are easy to get ahold of.
Furthermore what do you want with a generic parts purchase? A rundown on how it's packaged?
Sp is at the top of my list next to dynosty. Although i never bought anything from them mazworx guys know their **** and are easy to get ahold of.
I understand SP helped YOU out, this is not the same experience Randy is having. IMO, Kyle at IPP is the gold standard (Z1 being not far behind, never done business with Dynosty or Forged, but hear good results from them as well). You place an order with IPP and you know what is going on with it ever step of the way. In today's age of instant electronic tracking there is no reason for vendors to not provide information unless they are trying to be the owner/manager/parts guy/mechanic/tuner/fabricator all at the same time.