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Nukiz0r
10-10-2008, 08:09 AM
Ordered Ings N-spec front. Drew was nice enough to give me a slightly lower price because I was a repeat customer and my first kit that I bought from him had severe fitment issues. What brought me back after having such a hard time the first time, was his customer service skills. He's usually excellent about following through and communicating.
I gave him a positive itrade last time based on this. This time however, the kit took longer to arrive than promised. Had fitment so bad, the body shop said it wouldnt even be worth fabricating. I emailed/posted/IM'ed Drew immediately about the defect. No reply from him about this for several days. I had to point out in several threads that he needed to let me know what was up. Two weeks later, he sends me a pm and email saying that he wasn't sure why the kit didn't fit, and that he didn't have any more, and asked if I wanted a Nismo style V2. Terrible, of course I don't want a V2, I have an Ings. So he promises to talk to his distributor and get a new one to me out immediately free of charge. THREE weeks go by and I don't hear anything from him. Nothing. Bumper never arrives at body shop. Once again, I email/post/IM/PM asking why and state that something needs to happen or else I will need my money back. I've been very patient up until now, but I want my bumper. He swears it will be there in a few days and says he will give me the tracking number. Another week goes by, and I never get a tracking number. Mean while I'm sending him constant messages both in threads and privately, asking for updates.
I finally call him out in multiple threads to expose his terrible communication in this issue. Read here for what I had to do to get him to finally communicate: (this was posted in multiple threads)
http://my350z.com/forum/6337397-post574.html
Here for his reply
http://my350z.com/forum/6339196-post576.html
and my reply back to him.
http://my350z.com/forum/6339342-post577.html
He pm's me with this:
I ask for him to produce the tracking number that he supposedly had sent. It never came of course. Because there was never one to begin is what I think. I give him a few days to produce and eventually tell him to refund the money. A few days later, its finally sent to me. I waited until the money cleared before I posted this itrade and thread.
Buyer beware. I wanted something cheap and got what I paid for.
I gave him a positive itrade last time based on this. This time however, the kit took longer to arrive than promised. Had fitment so bad, the body shop said it wouldnt even be worth fabricating. I emailed/posted/IM'ed Drew immediately about the defect. No reply from him about this for several days. I had to point out in several threads that he needed to let me know what was up. Two weeks later, he sends me a pm and email saying that he wasn't sure why the kit didn't fit, and that he didn't have any more, and asked if I wanted a Nismo style V2. Terrible, of course I don't want a V2, I have an Ings. So he promises to talk to his distributor and get a new one to me out immediately free of charge. THREE weeks go by and I don't hear anything from him. Nothing. Bumper never arrives at body shop. Once again, I email/post/IM/PM asking why and state that something needs to happen or else I will need my money back. I've been very patient up until now, but I want my bumper. He swears it will be there in a few days and says he will give me the tracking number. Another week goes by, and I never get a tracking number. Mean while I'm sending him constant messages both in threads and privately, asking for updates.
I finally call him out in multiple threads to expose his terrible communication in this issue. Read here for what I had to do to get him to finally communicate: (this was posted in multiple threads)
http://my350z.com/forum/6337397-post574.html
Here for his reply
http://my350z.com/forum/6339196-post576.html
and my reply back to him.
http://my350z.com/forum/6339342-post577.html
He pm's me with this:
Hi Brian,
If you do indeed want the refund let me know ASAP and I'll send that out today and I will contact BAXGLOBAL to void your shipment.
Let me know ASAP what you want to do and I'll handle it immediately for you. I won't be back at the desk till later tonight but definitely let me know what you decide you want to do. If you're going to return the bumper anyway, it makes sense for me to just refund you.
If you do indeed want the refund let me know ASAP and I'll send that out today and I will contact BAXGLOBAL to void your shipment.
Let me know ASAP what you want to do and I'll handle it immediately for you. I won't be back at the desk till later tonight but definitely let me know what you decide you want to do. If you're going to return the bumper anyway, it makes sense for me to just refund you.
Buyer beware. I wanted something cheap and got what I paid for.