I'm starting to get real worried about my few bad experiences with the Dealer Service Centers here on Long Island.

Will someone reccomend a Service Center that cares about satifiying the customer and not saving every dollar it can?


Perhaps Nissan is at fault for not paying out on thier warrentee work claims. It seems that the fallout of the Nissan turnaround (read: last to go) are the service force. It seems like the old stogey classless cars were first. Then it was the old sales people. Now, it seems like all the current service people just don't get what it means to satisfy the customer.

You can't train staff who have been at the bottom of the automotive latter for so long. Unfortunately, the only solution is to fire the whole lot and rehire new staff that cares about making thier business afluent.

As Kia and Hundi are picking up all the new talent they can, Nissan is stuck with the good old boys who don't know what "customer satisfaction" means.