Guys/Gals,

Well, I am starting this post to inform the forums about a dealer experience from SouthWest Florida that I am smack dab in the middle of. But some background first, my fiance and I own 3 nissan products 2, 2003 350z's and a 2005 Titan. I used to work for an Inifiniti dealer for 5 years and was a high ranking Infiniti Tech, I was forced into a career change due to a drunk driver hitting me one night. I have a damaged back and can not life more than 25lbs.

So We took her 2003 Redline 350z 6mt to Naples Nissan for her transmission to be repaired. Reason for the repair is 1) Trans is very notchy 2) 2nd to 3rd the trans will grind about 35% of the time 3) the trans has popped out of gear on us on the interstate while passing a dump-truck accelrating from 75 to 85 it kick out of gear. And lastly she just told me that the car jumped out of 2nd gear about a week ago on her way to work. I told the service writer about the issues.

We get a phone call about 3 hours ago about they could find nothing wrong with the car.
So I ask him did you drive it?
Yes we did sir I go did you notice the gearbox was notchy?
No sir we did not.
Ok how about this go get a 06 or 07 6mt off the lot and tell me that her car is not harder to shift.
Sir are you trying to update your car to an 07.
No I am not.
Because it sounds to me you want an 07.
If I wanted a 07 we would buy an 07.
So then I ask to speak to the tech working on the car, Tech gets on the phone I intorduce myself and so does he, I asked if he noticed the gearbox to be notchy?
He says no it is normal,
I go ok how about tring a 06 or an 07 on the lot and see if it is easier, no sir I can ot do that the car is fine.
I used the expression my car when shifting is like a hot knife through butter and her car is like using a dull knife through frozen butter.
The guy has no personaltiy and not even a chuckle. I go did you notice a 2 to 3 shift grind No the car is fine, how about did you take it on the interstate and accelrate in 5th like I told the service writer,
No sir I can not do that,
then I hear the service manager in the background yelling NO NO that is illegal I can not let that happen. Ok so now they want the service manger to talk the car home tonight I say ok drive it,

I said to the tech what am I going to have to do break the trans so you guys can find the problem? then he goes sir there goes your warrenty, I was like come on guy have a sense of humor.

ALL I WANT IS A SAFE CAR FOR HER, I got her to sell a car She loved IS300 Lexus to get a Z so we could Mod together and enjoy this hobby.

So I call Nissan Of North America to report the dealer and there un helpfullness and rudeness on the phone. There tone was very rude. I ask the woman at NNA if the car is fine would I take it in? I do not want a 07 I just want her 03 to be safe and easy to drive. My fiance drove my 03 with a bilt bottom end twin turbo and with a twin disc clutch in and I quote that is such a good shifting car. Not man thats fast or wow that is loud.... It shfts so much better than mine. My friend has a 04 g35 coupe she drove that same thing. So we are awaiting a call from NNA tomorrow to resolve this.

To top it all off I had my titan in the day before for the brake Judder, he told me it would take 6 hours to do a brake job, I was come on guy it takes like 2 to 3 hours top to do a brake job, he puffs his chest out and gets all nasty and goes in a different tone voice DO NOT TELL ME HOW TO DO MY JOB, I told him please do not get a additude with me, then the same service manager comes over to tell me HE DID NOT GIVE YOU ATTITUDE, I said all I wan tis my truck fixxed and if the tech can not get to it give me a ride to my future mother in laws house so I can sit and wait with some internet. Why is it so hard to find Nice and Decent service people?

So I ask my fellow 350z owners what do I do?

The car is unfun to drive and in my opinion is unsafe.

FYI the car has just over 16,000 miles on it. So sad that Customer service is dead.

Good News is NNA is such a pleasure to deal with, I look forward to them calling me back. I am not going to post names of workers of the dealership but I did post the name of the dealership.


Ryan

 

Wow dealing with bull****. FuKing hate ignorant people.

if all else fails. could you trade it in for another z of the same caliber. like a straight up fair trade? or what?

if not, go to a performance shop (first buy a new gear box clutch flywheels and what not.) if your modding might as well modd whats not working. and have them put it in. like u said it shoul dshift like hot knife through butter..not a dull knife through iced butter..haha..

anyway goodluck with it all..

 

Funny you say trade it in, the salesman said if they can't fix it maybe time to upgrade.... Maybe he knew something I didn't.

 

the nissan dealer in Ft myers is not much better in my opinion....

 

Try the east coast. Do you post on sfzcc?