Well, sears warped one of my wheels!
10-07-2008, 08:15 AM
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Well, sears warped one of my wheels!
I am in the North Ga area, and it looks like Kazera no longer makes my wheel. If anyone knows a shop that can repair a very mild warped alloy rim in the ATL area up to the Chattanooga area, I would appreciate it.
On a side note, when they replaced my tires, you can see where there are 3 scratch marks and where the fourth should be that is where the warped area is at, but of course, they vehimately (sp?) denied that they were responsible, and I even have a signed hand written letter from another shop that implicates them
!
On a side note, when they replaced my tires, you can see where there are 3 scratch marks and where the fourth should be that is where the warped area is at, but of course, they vehimately (sp?) denied that they were responsible, and I even have a signed hand written letter from another shop that implicates them
!
10-07-2008, 07:08 PM
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how did they warp the wheel installing a tire? also how do you know its warped?
maybe I should ask what you mean by warped? as in lip is bent, wheel is egg shaped etc????
maybe I should ask what you mean by warped? as in lip is bent, wheel is egg shaped etc????
10-07-2008, 07:28 PM
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lip is bent and it is egg shaped.
It took them 2 and half hours to do the front to tires. On top of that, where they take the wheels off, there is a machine that has 4 prongs, well on the back of my wheel there are 3 scratches and a bend, hence why I know beyond a shadow of doubt it occured at Sears.
Couple that with the fact that I drove the car a minimum of 114 miles from Forged and around town before taking it to sears with no shakes, shimmy or any type of pull from wore out tires, and on the return trip to Marietta there was a vibration between the speeds of 70 and 85 mph. I knew there was damage, when they showed it to me while they were trying to balance the wheel. Personally checked for damage last Saturday.
Sucks, mainly because I worked there all the way through college and sold well in excess of 1 million dollars profit, and they are jerking me around over a 115-175 dollar fix. Really pisses me off.
It took them 2 and half hours to do the front to tires. On top of that, where they take the wheels off, there is a machine that has 4 prongs, well on the back of my wheel there are 3 scratches and a bend, hence why I know beyond a shadow of doubt it occured at Sears.
Couple that with the fact that I drove the car a minimum of 114 miles from Forged and around town before taking it to sears with no shakes, shimmy or any type of pull from wore out tires, and on the return trip to Marietta there was a vibration between the speeds of 70 and 85 mph. I knew there was damage, when they showed it to me while they were trying to balance the wheel. Personally checked for damage last Saturday.
Sucks, mainly because I worked there all the way through college and sold well in excess of 1 million dollars profit, and they are jerking me around over a 115-175 dollar fix. Really pisses me off.
10-07-2008, 07:30 PM
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.I prefer to have them do any/all work from now until I get rid of my Z
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10-08-2008, 09:01 AM
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Not pics, except a cell phone video and I can't get it on my computer 
. I am taking it to metrowheels in Marietta Saturday and I will snap several.
I am pissed and I know it isn't much money, but it burns me up when someone won't take responsibility for their actions. I spoke to the manager Tonya Connor at Sears Dalton, and she won't even look at the wheel, she told me three separate times on the phone that their machines aren't capable of bending a wheel after she said numerous times that she knows very little to nothing about the machine themselves.
. I am taking it to metrowheels in Marietta Saturday and I will snap several.I am pissed and I know it isn't much money, but it burns me up when someone won't take responsibility for their actions. I spoke to the manager Tonya Connor at Sears Dalton, and she won't even look at the wheel, she told me three separate times on the phone that their machines aren't capable of bending a wheel after she said numerous times that she knows very little to nothing about the machine themselves.
10-08-2008, 09:03 AM
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If anyone has experience with this and would like to give them a little lesson of force versus soft alloy, the number is (706) 272-9228 ask for Tonya.
I would love it if they were to get a barrage of calls, for nothing else for refusing to look at the wheel!
I would love it if they were to get a barrage of calls, for nothing else for refusing to look at the wheel!
10-08-2008, 10:21 AM
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never seen a tire machine bend a wheel. scracthes sure, little teeth divots of course, but never a bent rim.
a vibration doesn't mean you have a bent rim. could be misbalanced. could be high/low spot on the tire. could have slung a weight after you left resulting in imbalance.
i'm withholding judgement until pics and proof are seen. there are mobile companies that will put your wheel (only wheel with no tire mounted) on a machine to check for roundness. hell you can take it to a shop that has a good roadforce balancer and they can check the rim runout and it will tell you the same thing.
yeah sorry, not sold on the "rim bent during install" thing just yet.
what kind of tires did you have installed?
a vibration doesn't mean you have a bent rim. could be misbalanced. could be high/low spot on the tire. could have slung a weight after you left resulting in imbalance.
i'm withholding judgement until pics and proof are seen. there are mobile companies that will put your wheel (only wheel with no tire mounted) on a machine to check for roundness. hell you can take it to a shop that has a good roadforce balancer and they can check the rim runout and it will tell you the same thing.
yeah sorry, not sold on the "rim bent during install" thing just yet.
what kind of tires did you have installed?
10-08-2008, 10:27 AM
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Gforce tires. I saw the wheel on the balancer and marked the said bent area. I will have pics up by this weekend. Its raining like crazy here (thank God), but I will post up pics on Sunday.
Taking it to get repaired Saturday.
Taking it to get repaired Saturday.
10-22-2008, 03:23 PM
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Can't pass the friends and family night up. I am a cheap bastard, lol.
However, lesson learned, I will now take my business elsewhere. You do get what you pay for, but at least they paid for 50% of the damages.
However, lesson learned, I will now take my business elsewhere. You do get what you pay for, but at least they paid for 50% of the damages.
10-22-2008, 03:27 PM
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I am in the North Ga area, and it looks like Kazera no longer makes my wheel. If anyone knows a shop that can repair a very mild warped alloy rim in the ATL area up to the Chattanooga area, I would appreciate it.
On a side note, when they replaced my tires, you can see where there are 3 scratch marks and where the fourth should be that is where the warped area is at, but of course, they vehimately (sp?) denied that they were responsible, and I even have a signed hand written letter from another shop that implicates them!
On a side note, when they replaced my tires, you can see where there are 3 scratch marks and where the fourth should be that is where the warped area is at, but of course, they vehimately (sp?) denied that they were responsible, and I even have a signed hand written letter from another shop that implicates them
!
10-22-2008, 03:42 PM
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Thankfully, I had national customer relations phone number and got someone over her head after I was hung up on twice.
In three years in a B market store, I made them nearly 1million in profit with my sales and they (Tonya) were prepared to stiff me over a measily $135 bill. Pathetic, I have always, even when I worked under her supervision felt her management skills were lacking to say the least.
She never and I remember several instances which she stiffed the customer to save what amounted to hardly any money over saving future business. It astonishes me that she is still employed there, but whatever. I am thankful I got 50%, considering.
