Jermaine, who goes by BlackTuner on this forum, was fantastic to deal with on a connectivity issue I was having with my Tuner Wideband. I tried everything over the weekend to get it to connect, and nothing worked! On monday morning, I called TurboXS and I explained the situation to Jermaine. He walked me through all the usual troubleshooting stuff while I was connected to the utec/tuner via laptop. still couldn't connect.
Immediately, he gave me an RMA #. He agreed that if I overnight it to him, he figure it out and overnight it back to me.

The next day around noon, I called him; he had recieved the overnight package and he already had it on the test bench. 1/2 hour later, he called back and informed me I had a bad adapter/cable. At that time, he said he back up the tuner, get me a fresh adpater and rj-12 cable plus he threw in an extra serial cable.

True to his word, he shipped it back out via UPS nextday air!

Today I called TXS because UPS hadn't delivered it and it was already past 5:00PM. Immediately, Jermaine already had the tracking number and had looked up the delivery status. Sure enough, sometime between the time I left the office and the time I got home (15:00 minutes), UPS delivered!!!

I tested it out before installing it again! PERFECT CONNECTION!!!!!! I even tried using a USB-Serial adapter and that worked too!!!!

Thanks so much Jermaine for taking care of your customers!!!

Andrew Harper

 

Nice! Good Luck with tuning.. Lets see some logs!!

 

GREAT!!! excellent service again by jermaine. sorry i was sleeping at 10 pm when you called. working EVERY day from dark to dark has been kicking my a$$... after today, i have off till monday though...


now you have some tuning to do and get it running perfect....


ttys

Good to see TurboXS back up thier product 100% no matter where you bought it from new.... That is how it should be !!

 

Good CS...nice to see people taking care of their customers.

 

what happen to your car?

 

too much boost for the ole stock rods...

 

good to hear