Just Venting
01-16-2005, 05:53 PM
#1
Just Venting
Dam I am so pissed off right now
. I'm a manager for T-Mobile so about an hour ago I had this ***** and her son come to me with a phone that was no longer working. They wanted me to give them a new phone for free they had no insurance. But they do have a one year warranty threw the manufacture so I told them to call Motorola there was nothing I can do. So the Mom calls me a pinche webon meaning F****ing lazy a** in spanish then the son steps up points to my face and calls me a F***en lazy a** *****. So i stepped up to him and I was so close to popping him in the face .
man was I pissed. But I'm at work and hes most likely underage same height though so I stopped myself dam was I pissed. Just had to ignore them 
. I'm a manager for T-Mobile so about an hour ago I had this ***** and her son come to me with a phone that was no longer working. They wanted me to give them a new phone for free they had no insurance. But they do have a one year warranty threw the manufacture so I told them to call Motorola there was nothing I can do. So the Mom calls me a pinche webon meaning F****ing lazy a** in spanish then the son steps up points to my face and calls me a F***en lazy a** *****. So i stepped up to him and I was so close to popping him in the face . man was I pissed. But I'm at work and hes most likely underage same height though so I stopped myself dam was I pissed. Just had to ignore them
01-16-2005, 07:06 PM
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Gotta let it go. My wife is in retail, a Hallmark Gift and Card shop, and you wouldn't believe some of the customers that they deal with...at a Hallmark!! I tell her all the time I wouldn't last long 'cause I would tell these people what I think. But I guess for those of you in retail, you see the worst side of people daily. She would have never believed how mean and just plain hateful women could be (very few men shop and those who do she says are always pleasant...its the women that are mean...go figure). But you did the right thing by letting it go!
01-16-2005, 08:09 PM
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All you gotta say is...
"Please leave the store or I will call the police."
If they're getting too agressive you should just boot them from the store. You dont have to sit and take it....
If the manager wont back you, go higher up the chain.
"Please leave the store or I will call the police."
If they're getting too agressive you should just boot them from the store. You dont have to sit and take it....
If the manager wont back you, go higher up the chain.
01-16-2005, 09:37 PM
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Was it a V300??.....Ive had two of those short out for no reason (never been dropped, submerged...ect).....its just a POS phone as far as Im concerned, and T-Mobile is kind of a pain to deal with. As far as the lady goes, even though I feel her frustration, some people are too stupid to deal with it gracefully. I think you made the right choice not stuping to her level, not only because of your job, but because of your dignity.
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01-17-2005, 02:27 AM
#9
Originally posted by zmann
Gotta let it go. My wife is in retail, a Hallmark Gift and Card shop, and you wouldn't believe some of the customers that they deal with...at a Hallmark!! I tell her all the time I wouldn't last long 'cause I would tell these people what I think. But I guess for those of you in retail, you see the worst side of people daily. She would have never believed how mean and just plain hateful women could be (very few men shop and those who do she says are always pleasant...its the women that are mean...go figure). But you did the right thing by letting it go!
Gotta let it go. My wife is in retail, a Hallmark Gift and Card shop, and you wouldn't believe some of the customers that they deal with...at a Hallmark!! I tell her all the time I wouldn't last long 'cause I would tell these people what I think. But I guess for those of you in retail, you see the worst side of people daily. She would have never believed how mean and just plain hateful women could be (very few men shop and those who do she says are always pleasant...its the women that are mean...go figure). But you did the right thing by letting it go!
01-17-2005, 05:32 AM
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I think we all admire your patience, RED HOT Z, cause most of us would've probly done something to get us fired (or even worse) in that situation. You did the right thing man, just let it go!
01-17-2005, 06:41 AM
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Originally posted by xray2
The sweet way to deal with irate customers is too have a big fat S**T eating grin on your face the whole time. You get a good laugh inside your head, the person gets nowhere, and you can continue on your merry way.
The sweet way to deal with irate customers is too have a big fat S**T eating grin on your face the whole time. You get a good laugh inside your head, the person gets nowhere, and you can continue on your merry way.
01-17-2005, 06:56 AM
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Yeah, see if you can really get them going...
"Can I interest you in an upgrade for your plan? Only $129.95 a month for 2000 anytime minutes!"
"What about a hands-free headphone kit for your <insert damaged phone that they are trying to return> ?"
"Yo no tengo el bano seeeeen-yor, vas a Starbucks."
Smile like Jim Carry if possible.
"Can I interest you in an upgrade for your plan? Only $129.95 a month for 2000 anytime minutes!"
"What about a hands-free headphone kit for your <insert damaged phone that they are trying to return> ?"
"Yo no tengo el bano seeeeen-yor, vas a Starbucks."
Smile like Jim Carry if possible.
01-17-2005, 07:14 AM
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man....i woulda kicked them in the face. i have no tolerance for people who talk to me like that. its inhumane. no one deserves to be talked down to. no matter what role youre in.
kicking people in the face is my solution to lots of problems
kicking people in the face is my solution to lots of problems
01-18-2005, 06:44 PM
#18
yeah I love the Z
that's why you gotta watch out for your tire feathering, it can sneak up on you. People just see your tires are feathering and they get pissed off and want new phones.
If it wasn't the tire feathering, then maybe they each have a Z and their stereo's are so pimp it can make their neighbor's dog's water break and go into labor. Can your Z do that? hell no, you need to step up to those 'wanting free phone people' and whip out your Z
I dunno,
it must be because you drive a Z man
There I made this topic somewhat related to the 350Z so it can rightfully be in the "350Z coupe" forum
you can thank me later or send me money
that's why you gotta watch out for your tire feathering, it can sneak up on you. People just see your tires are feathering and they get pissed off and want new phones.
If it wasn't the tire feathering, then maybe they each have a Z and their stereo's are so pimp it can make their neighbor's dog's water break and go into labor. Can your Z do that? hell no, you need to step up to those 'wanting free phone people' and whip out your Z
I dunno,
it must be because you drive a Z man
There I made this topic somewhat related to the 350Z so it can rightfully be in the "350Z coupe" forum
you can thank me later or send me money
01-18-2005, 08:02 PM
#19
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Re: Just Venting
Red Hot Z, when the son steps up points to your face and calls you a F***en lazy a** *****; you should have said this:
"Oh I'm sorry but I was trying to be just like your mom." And then grin like crazy. If he would have touched you, that's assault. Then you can proceed to beat his a$$ and state it was self defense. Plus you also have other people in the store backing your story that the customers were highly volatile and you feared for your safety.
Since you kept your cool, this is what you can do. Since I'm sure they gave you their account information, you can do any number of things. If they live in a house, leave a bag of poo in their mailbox, or possibly a flamin' poo on their doorstep.
If direct contact isn't your thing, sign up their family to really weird magazines and mark bill me later. Assuming that these people are heterosexuals, order gay magazines for them or some bondage stuff. That's always a good one.
Also, you can change their calling plan to the lowest number of minutes and make them have an outrageous cell phone bill. That one's good too but that might get you fired.
Stay safe and always get even.
"Oh I'm sorry but I was trying to be just like your mom." And then grin like crazy. If he would have touched you, that's assault. Then you can proceed to beat his a$$ and state it was self defense. Plus you also have other people in the store backing your story that the customers were highly volatile and you feared for your safety.
Since you kept your cool, this is what you can do. Since I'm sure they gave you their account information, you can do any number of things. If they live in a house, leave a bag of poo in their mailbox, or possibly a flamin' poo on their doorstep.
If direct contact isn't your thing, sign up their family to really weird magazines and mark bill me later. Assuming that these people are heterosexuals, order gay magazines for them or some bondage stuff. That's always a good one.
Also, you can change their calling plan to the lowest number of minutes and make them have an outrageous cell phone bill. That one's good too but that might get you fired.
Stay safe and always get even.
