If you read the holy sh^%t thread here is the outcome

Dear Paul,
>
> Firstly, I would like to apologise for any confusion or inconvenience you
> may have experienced due to this issue. I can assure you the
> manufacturer's warranty on your vehicle is not void.
>
> I have spoken with both the Sales Manager at GT Nissan and the Service
> Manager at City Nissan Lower Hutt. I am cc'ing both of them this response
> so that we ensure this type of miscommunication doesn't occur in the
> future.
>
> I believe there may have been some misunderstanding with the Sales staff at
> GT Nissan as normal passenger cars' service intervals are 15,000km or 12
> months, whichever occurs first. For sports cars and LCV/SUVs, the service
> interval is 10,000km or 6 months, whichever occurs first. These intervals
> are for normal use. For severe use, they are basically cut in half (i.e.,
> 7,500km and 5,000km respectively).
>
> The definition of severe use, as well as normal servicing items, is clearly
> spelled out in your Warranty Information & Maintenance Booklet which is
> supplied with every brand new Nissan vehicle sold by an authorised Nissan
> dealer in New Zealand.
>
> Arron *** advises me that during delivery of all new vehicles his staff are
> to go through the warranty booklet, which explains the maintenance
> requirements, with every customer. If that did not happen in your case, we
> sincerely apologise. Arron assures me he will address the issue.
>
> Nissan New Zealand also strongly encourages all Nissan owners to review
> both their Warranty Information & Maintenance Booklet and Owner's Manual to
> familiarise themselves with their new vehicle.
>
> Once again, I can assure you the warranty on your vehicle is intact and
> hopefully the service interval issue is clarified for all concerned.
>
> Thank you for the opportunity to respond to your concern, and we wish you
> many years of safe and happy motoring in your "Z".
>
> Best regards,
>
> Mike Perez
> Customer Services Manager
> Nissan New Zealand Limited
>

Graet outcome

 

Good for you!

 

I'm glad that worked out for you.

 

Thank god, I bet your full of relief

 

Good stuff.

 

.

 

Read the manual, Stealers are so dumb that most dont even know their own rules. This is from the Warranty Booklet,

"Nissan recommends that you retain all receipts
covering maintenance on your vehicle, but Nissan cannot
deny warranty solely for the lack of receipts or for your
failure to ensure the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Nissan
dealer as soon as a problem exists. The warranty repairs
should be completed in a reasonable amount of time, not
to exceed 30 days."

Basically dont take crap from them, and you shouldnt have to drive miles away to find another dealer unless you know you really ****ed up.

 

Hmmm all this doesn't sound right. I have never taken my car to Nissan for service. 30,000km on it now. So if I do, they are going to try to tell me that I voided my warrenty??? Thats a bunch of BS. How do they know you didn't service it at 10k?????? Oh well my Vortech has already voided it for me HAHAHA

 

HOly ****, 74k for a Z ??? Thats insane...

 

74,000.00 NZD New Zealand Dollars = 51,668.04 USD United States Dollars

 

yep dead right our dollar is dropping again too, still the highest its been in years

 

Wow, sounds like Nissan New Zealand is pretty serious about customer service... Nissan Canada ignored my complaint about the tire feathering before... they even ignored BBB!!!

 

Nice to see a professional response that worked out with some common sense on NISSAN'S part for a change.

 

For a change? Nissan has taken care of their feathering issues before, and many other warranty issues for me without a problem. The new tires alone cost a pretty penny but I'd have to say the company as a whole actually does seem to take their customer's seriously. Perhaps some dealerships arn't stepping up the to plate and should have some management replaced... but I've had an overall good experience with them.

 

And the reason you didn't read your service manual is? Most dealers are idiots. Never ever trust a word they say.

 

We'll maybe I should rephrase this a bit. It's nice to hear a story about a case where a Dealer took care of it's customer instead of the "I got scerewd!" Dealerships as a whole has taken care of me however, there have been a couple trips lately that they tried to sell be something I didn't need. Those upset me the most. $500 estimate of repairs and when you fix it yourself and find what is really wrong is nothing like they say. Then to find out it only would cost like $130-140 to fix what was truely wrong using their rates ($30 part and labor).

You begin to realize dealerships are fishing for work that is not needed only to justify a price. Lots of stories in the newspaper, on TV and online these days.

That really makes me mad and you really can't do anything about it unless you take it somewhere else, have them estimate, go back pay the higher price and then go to court. Who wants to do that? Life is too short !!!