-EDIT- Have recieved email from Andy and am once again waiting for refund.

Giving you guys a heads up on my experience with Andy and Hpautoworks.com:

Friday July14 - I ordered an HKS exhaust from Andy at hpautoworks over the phone, and was told that the exhaust will ship same day or following monday via UPS

Mon - I called and called, left messages but no luck

Tue - I called and called, finally got to speak to someone and was told that it would ship at the end of the day via UPS. I asked if they could ship to different address since it was shipping a day later and i would be leaving town friday, and i was told no problem.

Wed - I called to ask for tracking #, but was told that they didn't get the tracking # till the end of the week and that the exhaust was shipped the day before and Friday should be delivery date

Fri July 21 - I head out of town early morning. Waited all day at my girlfriends ,then UPS came and had nothing for me, so i called hpautoworks and finally get to talk to Andy again. I told him UPS came and didn't deliver anything, he tells me that it was shipped Fedex and there seemed to be a mix up of some sort when changing the shipping address.... i was thinking how when when i asked for a different shipping address the package wasn't even shipped off yet... but anyway. He told me he just spoke to FedEx personally about my order to get a correct tracking number since the one he had was no longer valid and then goes on to tell me that he ships FedEx with saturday delivery and that i should wait and see. Then he tells me he will call when he gets the tracking number.

Sat - Nothing comes and no calls.

Mon - I call and call, leave messages on machine, no reply.

Tue - I call and call, then someone picks up phone and says Andy is on phone with FedEx about my order, he took a message and said Andy will call me back. No call. I call back 30min before they close, and was told Andy is on the phone again, another message, and another unreturned call.

Wed - I call and call, no one picks up. I write Andy an email asking him to call me and let me know whats going on. I get a reply email, saying telephone lines are down, and tells me again that there was a mix up when changing the address, I reply and ask for a tracking number, no reply.

Thu - I call FedEx in the morning to see if i can track the package myself to see when the eta was, i asked them to check both shipping addresses to make sure, i was told nothing was in the systems that anything was shipping to me. I email Andy back telling him what i found out and he replies saying that it was shipped UPS not Fedex... this is when i finally smelled something fishy, cause didn't he talk to fedex and blahblahblah?... I replied again asking for the tracking number and if he couldn't supply me with one then just refund me the 1300$. Now i don't mind waiting if it takes a while or not in stock, but i'd just like to know whats going on. I no longer wanted to do business with him with all the bs i was being fed. He didn't have the tracking number so i we agreed on a refund. I then placed an order with Intensepower.com.

Fri July 28- I email him to confirm the credit to my CC, and if he could email me back a transaction or confirmation #. I got a reply from him saying he credited me back the previous day, thursday, and that it would post in 3-4 business days.

Wed - My CC had not been credited, sent an emal, no reply

Thu - My CC has not been credited, i write him an email, no reply. My exhaust from Intensepower.com comes, great service btw.

Fri Aug 4 -CC still not credited, another email, another no reply. Exhaust installed, looks and sounds nice... audio clips dont' do it justice.

Today - here i am writing this, i will have to call my CC company to see if i can dispute the charges. i am planning on submitting a complaint to the BBB, while searching the site i found hpautoworks has 2 complaints that was not responded to, big suprise. Hpautoworks has not once contacted me first about anything, and when i get in contact with them the info i get is basically BS. shipped UPS? shipped FedEx? shipped at All? what credit/refund? Well its off my chest now, good luck to you guys, and any advice would be great, thanks

 

Sounds like you got served all right!

Yah that is a screwed up way to handle a customer! Personally I'm glad you canceled

 

thanx forthe warning

 

Err...thanks for the warning, but it seems like you were just a bit impatient calling nearly every day? Not saying that is any excuse for HP Autoworks, just a little excessive.

 

i disagree, if someone you spend $1300.00 with tells you something then you have every right and should follow up with them everyday b/c they have already bs'd you to that point, imo I think he handled it very conservatively
<<<<<<< would have been off the hook with them, thanks for the heads up cubu.....

 

i do admit that i felt like i was calling too much, but no one ever picked up the phone, all i wanted was a tracking #

 

i think if you had not called, you would be sitting there with no tracking number, no exhaust and no refund....

 

Well, I probably wouldn't have called that much. But I did re-read this part:

I called to ask for tracking #, but was told that they didn't get the tracking # till the end of the week and that the exhaust was shipped the day before and Friday should be delivery date

That's clearly BS. FedEx gives you a tracking number before they ever pick up the package. So does UPS, USPS, and most other national courier services.

 

Calling everyday is excessive when you have $1300 in the balance??? I would have been calling those a-holes every hour!

 

I remember before I had my Z I ordered the Nismo wheels for my Spec V from a dealership in CA that had they cheaper than list although still relatively pricey. It took that place a while to get around to shipping them, but I didn't see the need to pester them. *shrug* Guess that's just me.

 

is HPautoworks a sponsor in this forum??

 

Weird. The thread about Vivid Racing includes a thumbs up for HP Auto...

I hope your issue is resolved soon. This is ridiculous. No excuse for such behavior.

 

I hope they're not.

 

I thought they were. In fact, I swear I've seen Andy make posts before.

 

no, i don't believe they are sponsors... still no email response or refund

 

Well still haven't recieved credit. I was told that credit was issued august 14th, i got faxed a credit slip, but my CC company hasn't heard anything.... Wow

 

I'll recind my previous post and agree that's pretty lousy.

 

have you disputed the charge yet with your credit card company?

 

I wouldn't have called them "everyday", I would have called them "a-holes"