^This.

 

I think you are missing the point. You can post all day about how your experience went well, but that doesn't negate the failures. All bad businesses have some satisfied customers, or they wouldn't be businesses, would they? The trick is that they have just enough satisfied customers to keep the whole thing running.

 

Again the whole point of the thread was to get feedback as to if my treatment was normal or not. For a company not to send out a confirmation email is extremely unprofessional. Also the first time I called last Thursday the rep gave me a shipping number without even billing me. Was he really gonna try to send me the damaged product. Sorry but this is really unprofessional

Ok called a third time and everything seemed to be on the same page which is good so I should have my product in a couple of weeks

 

You always need instant gratification o rwas that just a bad day for you?


Back to the instant gratification thing - SEARCH is too hard for many folks.

See above.....

Disagree. The trick is to not have enough dissatisfied customers that the entire thing blows up on you. And typically more people will complain than praise. So it pays to do things right the first time, and quickly remedy things when you don't. Remember, all businesses also have unsatisfied customers. It's how they are handled that really matters. The trick for a crooked vendor is to string things out as long as possible, pocket the money from all subsequent transactions as well, and then go straight to Ignore and or BS. As in another recently updated thread.

 

Jimmies clearly rustled. Before you guys ***** about the search function, do me a favor and search "the z store"

Let me know what comes up.

 

No answer + no voicemail = no order from me

And I waited for 14 months for a lip from a former vender on here...yeah I'm an impatient person.

 

Let X be the set of satisfied customers. Let Y be the set of dissatisfied customers. The set of all customers is X | Y. If X is of sufficient size for success, Y must also by definition be small enough to prevent failure.

Therefore, even though you stated you disagree, you actually agreed. Fascinating.

 

Close enough I suppose. My main point is still: Remember, all businesses also have unsatisfied customers. It's how they are handled that really matters. Even if it is not the vendors fault, their rep depends on how they handle the situation. I've been in business for 28 years and have solidified relationships by going above and beyond even when I was not remotely at fault. Individual sales do not "make" a business - long term relationships and rep do.

 

i just made in order at thezstor last week for a spoiler.

yes i was confused that there was no confirmation email, but i did get an email for fedex tracking. everything went smoothly with no glitch.

 

everyone relax

 

"DAT" Post.

 

placed order 12 days ago. Called back 4 times. Have gotten absolutely nowhere. Just got off the phone with them, was told "we will look into your order and give you a call back"

was told i would get a call back 12 days ago. Luckily i didnt give any of my billing info. (although i did, but they claimed they never received it)

edit- just got a call back. Gave my card info, there will be free shipping which is good bc that was $30 itself. Now we wait

 

So after waiting nearly 3 weeks for my product, I finally received it!!

And it was damaged!!! Slight chip right on the corner! I wonder if they sent me the damaged one I didn't ask for??

Absolutely terrible.

 

wow. sloppy business..

 

Seriously about to tell them, give me my money back, here's your damaged product which idk why you would keep in stock anyway. Have a good day. It shouldn't be this hard..

 

Also just saw that they charged me for shipping when they said they wouldn't. This company is a mess.

 

Good, you deserve it.

 

^lol

 

Received a phone call and they told me its no longer in stock. Terrible service. Apparently Nissan no longer makes the stock spoiler. What a waste of time. You can just tell though the whole website looks sketchy..

0/10 would not order again

 

^^^I've ordered with no problems at all...strange