Yeah, your dealership sounds like crap to me. Nissan does make the car, yet they can't control every single dealership out there that sells their cars. Dealerships do rely on their reputation, and you can tarnish that a little bit if you take the appropriate steps to give negative feedback. There have been posts already on this board about NNA calling dealerships about complaints.

 

Nissan makes the cars dealers sell the cars. Your beef is with dealers not Nissan. Nissan cannot control what the dealers do with the cars - only advise. Dealers can sell any available car for however much they wish to whomever they can. That is business.

 

I think the reason a lot of us are not getting our cars when we were told is Nissan has found some problem that need to be fixed.
Tranmission noise, rattle in the sun visors, cars that loose electrical power for no reason, ect.

If all 6000 plus perorders were delivered on time Nissan would have to recall all these cars with each new fix. Stop the production of the cars till the known problems are fixed then restart production with the fixes in place.
This would be cheeper for Nissan and we get a car that will not need to go back to the dealer to get fixed.

NNA has told me we will get our cars before the car is available on the showroom. Hopefully before Jan. I know it is a long wait but for me two more months is no longer a big deal. I have waited for 5 months and a lot of us have waited since Jan '02. I want Nissan to work the bugs out before i get delivery.

 

I agree that is BAD business. Enron was in bad business but that is how the whole deal works. As proof we are complaining constantly about the "dealers". Not all businesses are in business to make us happy consumers - especially when they have what we desire. Short sighted sure but in this economy they want the fast bucks now and worry about happy return customers later.

Not how I run my business.

 

I have heard a wide variety of stories about dealer experiences. Keep in mind that they are not NNA experiences.

Also, my car does have a couple quirks mentioned in a previous reply to this thread. For example, the passenger sun visor buzzes. But that's minor and I should get a new one next week.

The transmission is unusual compared to my fairly slick Integra GSR shifter. 1st-2nd is still a notchy slow shift, although it is a very solid and short throw, it's clunky and slow. The whine of the transmission isn't really a problem to me as it's not a mechanical defect (IMHO) but rather just a design artifact.

The brakes on my Z had a little bit of air in the lines so I had to take it back to the dealer and have them bleed the brakes - now it's great.

Yes, my bose stereo sucks.

Overall though, I don't see any of these things as necessary to recall the car, or prevent people from getting theirs. The Bose stereo problem may be a big enough problem, but the others are minor.

 

Then what do you say about Ferrari Modena US model spider's market price is 220k-280k instead of 160k MSRP???

It's their business. And if someone pays for it, they sell. It's "fair" business based on American capitalism Crazy ha?

It seems someone paid 15k markup at Stevens Creek, mid-aged Japanese guy, who said bad about me there, and I haven't found out who it is yet to kick his A@S

If someone buys for that high price, there is no reason for the dealers to stop doing it!!

Anyway, this heat will cool down in 6 months or so?? but of course, every one wants 350Z yesterday!!

Good luck on U....

 

I received a fax from a friend in Los Angeles.
He tells me that the local Z car club has obtained
cars from dealers in inventory now at MSRP.
All different models, colours, options.
10 or so purchased so far from all over the USA.
So, I guess the cars are available if you look.

If you are really upset call the regional office and
talk to the DOM (district operations manager).
He may not be able to help you in this specific instance,
but the information will not go unheeded.
Many ways to skin the cat, no?

 

I don't understand the problem. If someone backs out of a pre-order, should the dealer hold that car until every other pre-order is filled? I don't think so. The dealer should have the right to sell the pre-order to someone else. Unfortunately, it will look like someone off the street gets his/her car before you. What is the alternative?

The $45K is a problem that should be dealt with, I agree.

 

Well I'm glad people are posting about their disatisfaction and I for one am making a point never to do business with any of the Nissan dealers who screwed anyone here, or who are adding tons of extra crap on cars to raise the MSRP (Buena Park and Irvine CA) because IMO that's a crapy way to do business. (I'd be happier if they just sold to the highest bidder, than try to take unsuspecting people for a "ride".) That's how the free market works. They reap what they sew.

 

I'm confused... are you upset that someone bought the showroom car because it was your pre-ordered car and now you have to wait till a similar one comes in?

Usually if the dealership has a pre-order backout they will sell the pre-order car to whoever will pay for it. So if the markup said 45K and some guy was willing to pay for it... then yeah, it's just the dealer trying to get rid of a car (standard business practice, move inventory, etc.). It's like ebay... sell to the highest bidder/payer.

BUT... if the car was yours and now you have to wait for another similar one... then yeah that sucks and the dealership should get smacked upside the head for it.

Yeah if it's scenario 1, then I dunno... it sounds like business to me like usual.

 

I agree with you; dealers are permitted to sell the Nissan brand. It's not a right. You'd think there would be some corporate concern about what individual dealers are doing to damage the brand name. What a dealer does impacts overall brand name cusotomer service.

David Freemantle says it best in the book, Incredible Customer Service: The Final Test.

"Customer service is the final test. You can get everything else right, in terms of product, price and marketing, but unless you complete the process with incredibly good customer service you run the risk of losing business or even going out of business."

That's my 2 centz...it's free!

 

I agree.. I wish every one that pre-ordered took their car, but the facts are that not everyone can.. sh*t happens and some buyers must backout of the pre-order...

What should i do, sell the car at MSRP and **** off the pre-order customers that waited six-eight months for their car....

Sell it at market value 2500 to 6000 over msrp and **** off pre-ordered customers???

We can not make everyone happy, but we try...

luckly we have had only two customers out of the 22 we have delivered back out or not get credit approval... both cars are sold and both new owners are VERY happy with the price they paid...

Just one dealers ranting....

 

How did you discover this? What are the symptoms?

 

I THINK the dealers should mark up the preorders that werrent taken.

why not let them make some money after all whoever buys wont have to wait 7 months now they will get it right away.

 

You know, this raises a different issue.

Washinton state SPECIFIALLY passed legislation that bars car makers from dealing their cars directly within the states. Supposedly some companies wanted to open pilot manufacturer run sales floors. Dealiers whined and lobbied that it was unfair and would put them out of business...

...nevermind the consumer.