Bose takes official stance on problem
12-11-2002, 07:07 AM
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Bose takes official stance on problem
I just got this email back from Bose regarding horrid sound quality and lack of treble and bass controls....
they are admitting to problem and working on fixing it...
so... those of you who think we are whining babies for complaining.... think again. THERE IS A PROBLEM.
the message from Bose below
---------------------------------
Hello DJ,
I am sorry to hear that you are disappointed with the Bose Music System in your 2003 Nissan 350Z. We are aware of a performance anomaly and we are investigating the matter with Nissan Motor Corporation at this time. We suggest that you call the Nissan Consumer Affairs Department so that a case can be opened on your behalf, and Nissan will contact you immediately upon this matter being resolved.
We sincerely apologize of any inconvenience this situation may have caused.
Thank you for choosing Bose Corporation.
they are admitting to problem and working on fixing it...
so... those of you who think we are whining babies for complaining.... think again. THERE IS A PROBLEM.
the message from Bose below
---------------------------------
Hello DJ,
I am sorry to hear that you are disappointed with the Bose Music System in your 2003 Nissan 350Z. We are aware of a performance anomaly and we are investigating the matter with Nissan Motor Corporation at this time. We suggest that you call the Nissan Consumer Affairs Department so that a case can be opened on your behalf, and Nissan will contact you immediately upon this matter being resolved.
We sincerely apologize of any inconvenience this situation may have caused.
Thank you for choosing Bose Corporation.
12-11-2002, 07:15 AM
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Wooohoo
I shouldn't celebrate yet as the problem isn't fixed.
Great work on your part.. I couldn't get a good number for Bose to complain.. it was all automated.
I did call NNA once last week, then called Steven (Z Specialist) at NNA yesterday. He said he was researching the same complaint for 2 other people.
I also called the service manager at Courtesy Nissan and asked him to call his Z customers having the same problem and to tell them to call Steven.
Keeping my fingers crossed!
Great work on your part.. I couldn't get a good number for Bose to complain.. it was all automated.
I did call NNA once last week, then called Steven (Z Specialist) at NNA yesterday. He said he was researching the same complaint for 2 other people.
I also called the service manager at Courtesy Nissan and asked him to call his Z customers having the same problem and to tell them to call Steven.
Keeping my fingers crossed!
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