goneinsixtyseconds

iTrader: (1)

i suppose i can't say i've ever operated my own business before, but my first goal would be not to rip off my customers and to provide a level of customer service that isn't a "go f*ck yourself" attitude which we experienced that day.

again, i can't say i've ever worked in human resources before, but if my turnover rate resulted in 100 sales people going through the company (as you state) than there's obviously something wrong with how i interview these people or the source in which i'm getting these people is obviously garbage.

wow, this sounds like a radio ad. only problem is, if you can't even fulfill the needs of prospective clients, i'm not sure how you'll fulfill the needs of customers who have purchased and require ongoing service.

uh, am i missing something here? *blank* is in the SERVICE INDUSTRY. as you said it yourself in your radio ad above, you're there to meet the needs of all your customers. typically this means keeping your customers HAPPY with good customer service. if not good customer service, than a great deal without feeling ripped off.

if that's the case, why is it that i never feel ripped off or treated like sh*t when i goto other dealerships? it's presumptuous to assume that all car sales people are high school drop outs. just because *blank* employs high school drop outs doesn't mean other dealerships do, and this is reflected in my many happy experiences in other dealerships buying new and used cars.

you may want to tell your brother-in-law that the first step in improving the situation is not to ignore the problem or ignore their prospective customer base and to address these issues in an open discussion. i'm not sure if you're on tnc, but when i started a similar thread there, someone from *blank* (memory escapes me) contacted the forum owner to have the thread removed. this usually indicates to me that they could care less about the problem and want to quickly "sweep it under the rug".

goneinsixtyseconds

iTrader: (1)

i just thought of an idea to balance out this debate we're having about used car dealerships. in my case, i seem to be responding mainly to *blank*, so to make it fair, let's open the discussion to people who have had GOOD experiences there.

anyone?

goneinsixtyseconds

iTrader: (1)

i understand what you're saying, but i would say it's still possible that the car is perfectly fine and still be at a nissan getting the tranny replaced because the dealership wanted to cover their bases.

i'm by no means defending cdn. auto associates (i've never been nor spoken to anyone there), but i can see how it can be disconcerting when shopping for a used car and see it being repaired at a local dealer after being reassured it was "perfectly fine".

XERMAN2001

iTrader: (1)

dont delete my thread, i need answers!!!

Does anyone have any info on Quality Auto Wholesales ?

goneinsixtyseconds

iTrader: (1)

why don't you just goto these dealerships and check it out for yourself? you can gain testimonials from here and there, but the best judge if yourself.

noodleman

iTrader: (13)

you mean anyone other than locknut.

Reality350

iTrader: (25)

Your best bet is to do some leg work and speak with this company...

goneinsixtyseconds

iTrader: (1)

yes, other than locknut anyone, everyone .. the thread is open for your positive discussions about *blank*.

locknut

i don't think they employ the tactic sweep it under the rug technique as you suggest but i am shocked to hear that so many are not happy with their experiences at *blank* i truly didn't know that this was an overall feeling i mean i haven't seen anyone on here recommend the company maybe thats because there aren't any hah! but i recommended *blank* because i thought they handled there business well i mean they have helped out a couple of my friends everything seemed ok. i am not salesman and all i was trying to do was offer a route for someone to try to purchase a vehicle and possible help out my brother in law. in turn it has it has turned into this. so like i said i honestly don't believe they try to rip people off or give them the impression they are getting ripped off or make them feel like ****. i don't know how you could live with yourself if thats what you decidedly did what you were doing. and i know thats not what do. honestly when i talk to my brother in law i have to suggest i feel his staff isn't doing their job from what i hear and he might (understatement maybe) be suffering from negative word of mouth advertising and his customers are left feeling unsatisfied.


i also appreciate how this thread has been turned around in a more constructive matter encouraging others to post maybe some positive experiences and no i will not log on as a new user just to for a positve experience hag. and strongly suggest to go to each dealership and check it out because all that should matter to you is getting the car you want for the price you want doesnt matter who it comes from.


since the discussion of *blank* and there so called poor business ethic i did sopme leg work i did search *blank* motrs under google i didnt find any bad testimonials as reality suggests i did find a link for workopolis where theyre trying to find quality staff :P, so i did more leg work and have come accross this the better business bureau record for *blank* motors and the used car dealers suggested and they are here


*blank* motors


http://mwco.bbb.org/WWWRoot/Report.a...7&firm=1035761


Canadian auto assoc.


http://mwco.bbb.org/WWWRoot/Report.a...7&firm=1083324

the other didn't have any bbb info




the info is there and it is what it is i posted and i read it i would like to point out in 36 months they have had only 1 sales practice issue in 3 years. all other are irrelevant really trivial stuff and most cases the company made reasonable efforts to resolve the issue to make the customer happy and the customer failed to comply with the bbb standards and operations. so please dont jump all over *blank* and me


also i did read the canadian bbb link so please dont throw it back in my face

like i said it is what is


one other thing just so we are all on the same page because locally there are a couple of other used car dealerships in the area with the name *blank* in the title.except for you alvin i know you know! but i didnt knwo it went down like that you only told me half of what happened i even called you when i could have got you that 06 for 23$. anyways there is *blank* motors,*blank* imports and *blank* auto, all in toronto *blank* auto was on city pulse news for ripping people off this is not the same company and is not and has never been affiliated with that company. i hope church you are not gettign them confused....


im out for now


i am telling you *blank* ftw maybe not now, could be a work in progress but i mean eventually it will turn around!

i will convince you all!

bender

iTrader: (3)

I don't doubt these guys sell good cars. I could have bought the car after it came back and had no problems with it. I also expect salesmen to lie to me, but I think he crossed the line. If the car was "perfectly fine", Nissan would not have touched the tranny because there is no recall or TSB. He made it sound routine recall on a perfect car, which was definitely not the case. I could have bought the car and would have never known or noticed. It's more principle than anything else. Condition of a car should never be bent truth. I'd rather him say nothing, even if I would have never noticed the difference.

LiveWire

iTrader: (1)

So from the links above that you provided we can conclude that at the moment *blank* Motors is indeed a place that one should stay away from, while Canadian Auto Associates seems to credible.

I am actually surprised by all the excitement over this. We are talking about used car dealerships, perhaps one of the most shady businesses in existence. There was an article last month I believe in the Toronto star noting that. over 90% of used car dealerships cant be trusted in the GTA...this is no revelation to me...I think this is quite obvious once you start going to different dealerships. And don't think that courtesy and kindness from a dealership means that they are honest....I would think the opposite in some cases. They are buttering you up before the slaughter.

What a perfect world it would be if we could all buy new cars..but the reality of it all is that some cant. Some are tight on cash, but really want a particular car. And they will seek out where they can get that car they want so bad. And used car dealerships know this. They know whats in demand in their area, and they stock up on those cars ready to sell. They all buy them from auctions, they fix whatever may be out of place in the car, and they try to sell them at the best price they can. This is business, not a love affair. They don't give a **** about you, no matter how nice they might seem. The only thing they may value is any business you can bring in for them.

I will give you my personal example searching for a 350z. When it came time to actually pick one up, I found out that my initial desire to get a brand new one was now out of the question. So I went hunting. Living in downtown Toronto, I found a lot of good deals outside of the GTA. This required me to do my initial research over the phone, and if I liked the conversation (if things sounded promising) then I would take the trip to see the car.

I had a lot of dealerships that would refuse to discuss a deal over the phone, some insisted I would have to come in first, and in two instances, the dealership wouldn't even tell me the price unless i came in. That to me is pretty damn sketchy. You definitely have something to hide if you are so desperate to get the person through the door before even talking about a car.

In regards to Canadian AA, I dealt with a man named, Gautam Sharma. Over the phone he was polite and gave me all the information I needed. I explained to him that I am in downtown Toronto and that it would not be easy for me to go to Guelph on a whim. I tried getting a better price on the car, and he budged a little to make it more appealing, but not by much. Meaning he wasn't desperate to sell it, but he was professional enough to peak my interest and get me to take the trip to see the car. I also told him I wanted to look at an older model Z that was automatic when I came.

Now he offered to pick me up from Toronto on Saturday and drive me to Guelph. But I had Friday off to buy a car, so I told him I would come on my own with the train. And he still insisted to pick me up from the train station. And he did.

First off, Sharma is not a high school drop out. The man is old enough to be my father, and he has two kids of his own. When you enter the dealership, everyone seems to be around his age, and very professional. This gave me a level of comfort.

Now I didn't like the fact that they told me the cheaper Z that was automatic they sold the night before. I questioned whether this was a tactic for them to push the more expensive model on me. So I asked them if they had any other Z's. And they did have two other cheaper ones.

So I played a little hardball. They were all nice to me, and I was nice to them. I took the Z on a test drive, even on my own with my friend for a second spin. They had no problems with me doing that. The car seemed to be in stellar condition. And I was happy with it. But I wanted a better deal. So I went back to Sharma and set out to make him think I was going to buy the cheaper Z because the one I initially wanted was to expensive, and the other one I wanted they sold already...so I was a little disappointed.

While he tried to offer a better deal from what was previously discussed he couldn't go too much lower. I pretty much convinced him I was going to buy the cheaper car...and he really couldn't do anything with the price to make me buy the newer version. In the end, I told him its a deal, and I told him I would get the newer version.

We had a good laugh about me trying to get him to budge on the price and how we were both trying to be the best business man out of the two of us. I then met Debby the manager, which was also a very nice person, and she dealt with all the paper work, and some minor issues that came about all along telling me not to worry, and she knows whats shes doing. All the time they offered coffee etc and made us comfortable.

Now i'm not here saying these people are honest good hearted people that just want you to be happy. They are business people trying to make money. But I found they accomplished this in the most professional way. I found they weren't getting desperate over trying to sell it to me, they weren't pushing the sale down my throat, even when I was thinking on not buying a car from them at all (just to test what they would say). Mind you when they showed me the car fax, I tossed it to the side and said this means nothing. We cant depend on **** like that, don't be fooled.

All and all, I found them above average. I have dealt with a lot of dealerships for my father, uncle and myself over the years. And CAA were above the rest.

Whether or not the car I bought is in the condition I think it is in....only time will tell.

FUUUUUUK THAT WAS A LONGGGGG POST!!

lol

Drinks....I need a drink after that....

jasonintoronto

i'll definitely stay away from *blank*.

XERMAN2001

iTrader: (1)

I have, I am not sitting here trying to be lazy getting other people to do all the work for me. I am trying to other people opinion and experience with these dealers. To find out what people with a lot more Z knowhow than me think of the quality of their cars. You guys know what to look for on the car, I don’t. Ask me about a J-BODY (what I have now) and I can tell you a ton but not on these. I am also trying to get others opinions on the overall trustworthiness of the dealers; can I trust what they say?

I watched a CTV W5 report 3 weeks ago on used car dealerships and have become concerned with buying from non Nissan dealer without further input.

Here is the 5W link

http://www.ctv.ca/generic/generated/sbplayer/WFive.html(click on A BAD ROAD TRIP, part one and two)

What do you think of the report?

striker27

iTrader: (6)

I dont think it is a problem dealing with a non Nissan dealer. I think the problem is that with the Canadian dollar so high some of the dealers are going State side and buying cars at auction. I have a dealer in my city who has been bringing in Porsches from the US fairly regularly..


I have fixed a few salvage vehicles and find it lots of fun. I am not really in the resale business but I drive them alot and enjoy the challenge. Alot of them make great track cars and it feels great going into a turn knowing you have half of what the other guy has in his car. I was up at *blank* to look at a Boxster that was a salvage and I think a 997 they had quite awhile ago. I found I could get just as good a deal just finding my own in the States. I know they also repair some cars that they purchase.

goneinsixtyseconds

iTrader: (1)

^^ it's not surprising and i'm sure most of us understand that you have to be vigilant when checking out a used car from a private dealership.

on a related note, i pulled this link from a thread on redflagdeals:
http://www.apa.ca/template.asp?DocID=193

this is an apa report for 2005 for the used car dealerships they tested in toronto ... check out #17

EPIC FAIL.

Reality350

iTrader: (25)

bachelor

iTrader: (2)

Wow...

XERMAN2001

iTrader: (1)

$1400 admin fee, that bull. Insane, $900 is still nuts. Most dealers that I ve seen are around $150-$300. I don’t think I should even be paying that. The admin fee is to do the paper work, transfer funds, get plates ready ect. That’s the cost of doing business, if you want to make $2000 profit on the car you have to do a little bit of paper work for it. The paperwork has to be done for them to sell the car, for them to make money, it should be included in the selling price not on top. At $1400 or $900 their making money on the admin fee, there’s no way it cost $1400 in admin cost, even if it did, if you want to sell that car that’s what you have to do. They are already making $2000-$3000 (or more) on a $30000 car why should they make more profit on something that has to be done anyway. If they were selling it just above cost, then I could understand a $1400 admin fee because that’s where their profit is, but no other way.

My opinion

moxy350z

My ZR is a US car. I bought it from Quality Automotive wholesalers (Quality Auto Wholesales -- http://www.autowholesalers.com/web/) and had no problems with them or my ride. They let me take the car to my mechanic and have it fully inspected (this is what sold the deal).

I would recommend them because they were up front and honest.

kamikaze2112

I'm surprised that nobody has suggested this already (maybe someone has, and I just didn't see it), but what about importing your own Z out of the US and save yourself the markup?

I've been looking at doing just that. I've only been looking on the Autotrader (US site) and there's a ton of them depending on how far you are willing to travel, and I'm sure there's just as many waiting to be found from other dealers that maybe don't advertise on the trader, or repossession agencies, etc. Why pay someone else to do the little bit of dirty work involved in bringing it up yourself?

Just a thought