Ok, now that I know everyone and their brother will come read this...

Remember me...the one who was...Less than happy w/ Jim a month ago or so. Well, in the end, he came through on that first hood, as you all know. We worked out a deal...I got the replacement hood...and whammy...another dent.

Well, guys, I can honestly say that Jim has reallly stepped up to the plate on this one. Instead of trying to get a new hood, as the TS seems to be having dents regularly for me , he asked that I take it to my shop and see if they can fix it. In the end, HE OFFERED to pay for the prep costs that my shop would have to charge me in order to get it nice and straight. This is an out-of-pocket expense for Jim...of his own accord.

So, for those of you doubting his customer service(as I was for a while), put your fears at ease. He has gone above and beyond on this issue for me. Also, he was very communicative with me throughout the whole ordeal. We IM'd back and forth, daily....well, multiple times daily. I heckled him I guess , but he didn't seem to mind and kept me completely up to date as to what was going on.


Thanks alot Jim!! I surely appreciate it!!!!

Austin

 

Great to hear.

 

Awesome to hear it !!!

 

So what happened? You got a replacement hood but there's a dent in it?

 

as popular as the one girl in your fifth grade class who had *****

 

He received a replacement hood and still wasn't satisfied with the quality (not nearly as bad as his first hood), so I agreed to pay for the charges in making him happy and making the situation right.

 

Good job man, its good to know some vendors really go out of the way to help out their customers.

**group hug**

 

lol, so much controversy. What would Oprah have done...

 

bought us all new cars?

 

Kudos to Jim at Carbon LTD!

 

ok, fine, Jim...I'll let you buy me a new car. I like the brand new Vipers...the hoods are hot!

 

Bump for great service.

 

Jim is kewl......

 

I watching closely, lol. I ready, just waiting! Glad to hear.

 

WTF?????

 

This is how customer service is done! I guess I know where to get my CF hood in the near future.........

 

Yeah same, great customer service gets you more potential customers I guess.

Heh I should be a car salesman, I have experience in sales and actually give a crap about cars and my customers.

 

Jim, check your PM

 

Wow, way to go Jim! I was starting to wonder with all the threads flying around recently, but way to take care of business. Great job.