Baller Bolts
11-04-2010, 06:02 AM
#123
Bad customer service seems to be a predominant problem in our "aftermarket import car parts" niche. It seems like no matter who I deal with I have always had a problem, so we must choose our battles.
11-04-2010, 06:04 AM
#124
For as much as we see eye to eye on most things... I'm going to disagree. Adam at Z1auto, Geo at Vivid, Sharif at Forged, Mark at Ravspeed, all answer every time I've emailed, PM'd, and Posted. I've been buying parts from Adam for 2yrs now and he's answered all my questions, informed me of my order status, and updated me with prices. I've bought over 20k in parts with him and not once have I had to send more than one email. I've never dealt with Intense... not once and the one time I do, I got no response via 3 different was of communications.
11-04-2010, 06:18 AM
#125
For as much as we see eye to eye on most things... I'm going to disagree. Adam at Z1auto, Geo at Vivid, Sharif at Forged, Mark at Ravspeed, all answer every time I've emailed, PM'd, and Posted. I've been buying parts from Adam for 2yrs now and he's answered all my questions, informed me of my order status, and updated me with prices. I've bought over 20k in parts with him and not once have I had to send more than one email. I've never dealt with Intense... not once and the one time I do, I got no response via 3 different was of communications.
I dont agree with Vivid, though. They have only recently began to be very helpful on this forum, and i have a bad story of a buddy of mine who got some new TE37SL's from them when they first came out. In addition to NEVER picking up the phone when i called. Even the worst vendors would pick up the phone if you called, these guys never did.
Some of the smaller vendors are pretty good like B2. Dealt with them a few times with good results, a LONG time ago, though.
11-05-2010, 07:31 AM
#129
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Vivid Racing
Vivid Racing
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I will agree with you on Z1, they have always been very good about responding and helping and is one of the few exceptions on here, however i have never purchased from them except some aluminum hub rings. And they have been consistant with it, not falling off and back on like many.
I dont agree with Vivid, though. They have only recently began to be very helpful on this forum, and i have a bad story of a buddy of mine who got some new TE37SL's from them when they first came out. In addition to NEVER picking up the phone when i called. Even the worst vendors would pick up the phone if you called, these guys never did.
Some of the smaller vendors are pretty good like B2. Dealt with them a few times with good results, a LONG time ago, though.
I dont agree with Vivid, though. They have only recently began to be very helpful on this forum, and i have a bad story of a buddy of mine who got some new TE37SL's from them when they first came out. In addition to NEVER picking up the phone when i called. Even the worst vendors would pick up the phone if you called, these guys never did.
Some of the smaller vendors are pretty good like B2. Dealt with them a few times with good results, a LONG time ago, though.
For as much as we see eye to eye on most things... I'm going to disagree. Adam at Z1auto, Geo at Vivid, Sharif at Forged, Mark at Ravspeed, all answer every time I've emailed, PM'd, and Posted. I've been buying parts from Adam for 2yrs now and he's answered all my questions, informed me of my order status, and updated me with prices. I've bought over 20k in parts with him and not once have I had to send more than one email. I've never dealt with Intense... not once and the one time I do, I got no response via 3 different was of communications.
11-05-2010, 09:07 AM
#130
^ I'm glad to see you guys are taking the initiative on this and seeing the importance of forums and the influence they have on consumers. Dedicating a rep to our forums says alot and i have seen you on here all over the place lately. We all like to see this from our vendors, just dont let it fall off!
11-05-2010, 07:20 PM
#131
Geo wouldn't you agree when you see an inquiry of 3 types of media: PM, Email, and direct posts that you'd think... well this guy really wants the item? I worked retail parts for the only Lexus dealer(at the time) in all of Miami Dade county... I had probably about 75 orders a day, so I'm familiar with getting things like this done when I became a back counter team leader not only did I have to continue dealing with advisors.. I had to deal with outside vendors. I STILL haven't received any word on anything and we're going on 2 weeks now. I sent an email thats outside the PM's and Posts of this site.
11-07-2010, 09:15 PM
#139
Strut Bracket
Strut Bracket bolt
Not included in the Nue Trendz kit... Why have humongous zinc washers and nice bolts? Defeats the whole purpose of having a dress up kit... it boils down this and don't get but hurt. You can have your kinda nice kit... and I'll have the nice kit, case and point. Might I add if the kit is comparable then why doesn't Strafe offer them here? So noobster... just move on this thread is clearly not for you.
