Ok ZRacing, that makes sense. I just didn't understand what you said. My fault. If I knew there to be a problem with any product I sell, and I mean ANY, I would take it off the site temporarily until a solution could be reached. This has happened a few times in the past and that is how we handled it.

If a problem does occur, the product is removed from our site and all our previous customers who ordered them are contacted. We verify if they are having any problems and get solutions for all of them. If a satisfactory solution is reached, it goes back on the site. If not, we take care of the existing customers and don't sell it anymore.

With nearly 4000 parts listed on my site, we are bound to have a few of those issues.

 

thanx Trent


U are a good sale man

 

I got the fiberglass one is that good !!
i got the whole kit from Veilside USA for 1700$ with the carbon wing ( Ver 1 kit ) i hope i dont have this problem !

 

I bought 2 Veilside Lips from MVP one in CF and the other in fiberglass and both of them cracked. Neither MVP or Veilside wanted to do a dang thing about it except send out some special instructions on where to grind some material off the inside of the lip to keep this from happening, AFTER THE FACT!!!!! Did not offer to replace or anything, now I have a repaired Veilside Lip on mine that you can see where it was repaired, I WILL DEFINITELY BE BUYING ANOTHER LIP BUT NOT FROM VEILSIDE OR MVP. BEWARE OF THE VEILSIDE LIPS, ESPECIALLY IF THEY ARE CF OR FIBERGLASS AND MAKE SURE YOU ASK FOR THE INSTRUCTIONS ON WHERE TO GRIND OFF MATERIAL BECAUSE THEY DO NOT SEND THESE OUT AUTOMATICALLY. BAD DEAL!!!!!

 

^ I wouldnt necessarily agree with that statement. The problem was recognized after many buyers experienced the cracking. Veilside had some sort of return program for the cracked lips (search on this site). I don't know too many companies that would do that.... Now, when you buy a veilside lip, the distributer is sopposed to send the updated instructions. I bought my lip from bulletproof..they supplied the additional instructions. Of course I did my research and had the PDF version already, so I was prepared..One thing that I wish veilside did is file off the parts themselves... or improve the instructions on how to do it with specific measurements.

 

When did you buy the lips Tim? Was it from me personally or another sales rep? We have a lot of them here so I'm just curious who it was.

Regardless of who it was though, Veilside should have taken care of you. Veilside sends us very specific info about how to handle situations such as this. With the lip situation, they advised us to refer all customers to them for instructions or for a replacement. As far as I knew, all of this should have been taken care of. I have not been alerted to your problem personally, so if you still have not gotten resolution, contact me and I will take care of it.

You know you have a warranty on both of those lips right? Veilside has their warranty program and all of it is taken care of through them. Have you filled out your warranty cards and talked to them about it?

When the manufacturer tells us to refer any issues with their product to them, my hands are kind of tied. We at MVP are always willing to help you get the problem resolved in whatever way possible, and rarely have any issues with dissatisfaction in our service. Again please contact me personally via email if you have any other questions or would like any further resolve. Thank you.

 

Trent, I spoke to you when you started posting about you having all the urethane Vs 1 lips in stock, I told you specifically about the problem and you looked up my orders, one was under my wife's name, Kelli Carter and the other was under North Point Nissan because I ordered a 2nd one from you and they painted it due to the CF one I bought from you originally cracked on both edges. I called you guys from North Point when they told me the spoiler had cracked again and the best you could do was give me Ray's # at Veilside and that did me no good, Ray simply sent over the secret instructions on how to grind off the material to keep this from happening and as I stated, AFTER THE FACT. When I spoke to you last, I asked you could you do me any better on price on the urethane one and you said NO, so, hence the reason why I won't do business with either Veilside or MVP. Sorry, but I am 39 years old and I do spend a ton of money on my car as anyone can see and I spend money with those that treat me fairly, no time to ask you more than once, ONCE BITTEN, I AM DONE! Let's not act like Veilside or MVP did not know about the cracking issue, because if they did not know the top secret instructions on where to dremel off the material would not have existed.
Let's not make this a public argument, anymore questions you can PM me.

 

BTW, I got no warranty cards, instructions on either of the spoilers I purchased from you, nothing but a packing slip. Trust Me, If I would have gotten one I sure in the heck would have filled it out after the first mishap. Sorry, maybe this is something you guys started in the last 12 months or so, But in my case, NOTHING in the form of warranty or instructions.
You have me in your system because when we spoke last you found both of my orders, should have been fixed when I called you the day it happened, instead I was told to call Ray at Veilside. I did not buy from Veilside I bought from you, MVP should have handled the warranty. Anyway, damage is done. Not blaming all of this on MVP, Veilside more at fault than anyone, but don't post that you would not deal with Manufacturers that don't take care of there customers because you are doing it now.
Notice that I do not have anymore Veilside products on my car, In fact I used Veilside Graphics and took out the Veilside and replaced with NISMO, at least they back there products!!!!

 

NISMO

 

Man, does this sound familiar. I, too, have a painted, fiberglass , V-1, Veilside wall hanger in my garage. No warranty info, no instructions whatsoever and a cracked left wing after trying to install it. I bought it from MVP relying on their parts description that implied the craftsmanship and fit was worth the extra $. Didn't line up with the bolt holes and forcing it broke it.

I pm'd Trent and accepted some of the blame for trusting their claims and not trying the fit before it was painted. No response from MVP. I decided not to make a big deal out of it because I also felt a little niave and should have known better. But, now it looks like I'm not alone.

I'd like to be considered for any remedy offered. In the meantime, I'll not recommend MVP or Veilside products to anyone.

 

Oh ok I do remember now. It was under the business. I was looking all over for a Tim and couldn't find one. My fault.

One thing I do want to point out about the price. I have to turn in my sales to Veilside every month on what we sell our parts for. They authorize us to sell all their parts at a certain price and can not sell lower without their approval. I'm sorry I couldnt' help you further, but if there is something I can do, please let me know.

For those that bought a lip before that last 60 days, call Veilside or the place you bought it from and get a warranty card for any parts you have bought from them.

 

PRICE, Price should not be the freakin issue, the issue is you should have replaced the DEFECTIVE SPOILERS, I spent $800 on 2 spoilers from you and you could not even sell me a urethane lip for a discounted price, FORGET PRICE. As far as those who bought a spoiler before the last 60 days call Veilside or the place you bought it, I bought mine from you and I have been calling you and I still have a cracked spoiler without any compensation, In fact I called you yesterday trying AGAIN to resolve this issue and you were gone to lunch and have you called me back, NO!
GREAT CUSTOMER SERVICE ON MVP'S PART. CAN'T WAIT TO BUY FROM YOU GUYS AGAIN......

 

Tim you made a point to say something about the price and I was just answering it. I didn't say that price was the issue. I was just trying to answer the question and address the issue that you presented. That's all.

Replacements and warranties and anything of that nature are all done through the manufacturer and manufacturer only. Any place you go to that does regular business with just about any manufacturer will tell you the same thing. Veilside should have replaced them both. I definitely agree. However, what they do is entirely up to them. I can call them and call them and talk to them until I am blue in the face. What they ultimately choose to do, is of course their choice and their policy. Anytime and I mean anytime something happens to any Veilside product, Veilside always steps in and takes care of things. Obviously they have not helped, but if you do want additional info, please contact me privately and I'll get you helped.

If you don't have the warrantee info, Veilside has all the cards that are needed to be filled out. Just contact them and ask them to send you the card and tell them who you bought the part from. Your card gets mailed to you and you are set.

 

First of all I called you yesterday, read the whole reply, I e-mailed you this morning, I like you don't have time to go back and forth between Veilside and MVP about who should deal with the problem, In fact, Ray was going to have you send out a urethane lip if you had one in stock and if not send me another fiberglass one but you had neither and Ray did not have any either, AND THAT IS WHERE IT WAS LEFT, I AM NOT GOING TO CHASE THE 2 OF YOU DOWN. You can call me about it, I am not going to keep calling you. DONE

 

Tim, I just responded to your email. Hopefully that can explain a little bit for you. I'm sorry that there isn't more that can be done at this time other than what I already have suggested, but if you would leave a phone# here when you call, I can get back to you.

 

Left it yesterday.....and it is listed on the bottom of my previous e-mail I left you.

 

May we PLEASE keep this to email discussion? We are just going back and forth. If you have to have the last word, then please do, but I'm not posting in this thread anymore. I am resolving this with you through email and I feel there is no need to just go back and forth on the fourms too. Thank you.

 

Ok 350Z owners, here is Trent at MVP's answer to me spending over $800 on 2 spoilers that split, I am giving you the best piece of advice I can when I say to stay away from Veilside and MVP, they do not back there products. If you are new to this forum please read the recent replies so you will understand what is going on....SORRY TRENT, NOT SPENDING ANOTHER DIME WITH YOU OR VEILSIDE, BUY ANOTHER SPOILER FROM YOU AT COST, THAT IS BS!!!!! You screwed me twice, there will not be a third time.

-----Original Message-----
From: Trent Johnson [mailto:trent@pop.mvpmotorsports.com]
Sent: Monday, July 05, 2004 11:33 PM
To: Tim Carter
Subject: RE: Tim Carters 350Z

Tim,
I wasn't in the office all weekend and didn't make it in on Monday either as it was a holiday. I am writing this to you from home as I am having a little fight with food poisoning right now, so there isn't much I can do or say other than what I already know.

I talked to Veilside in depth on Friday about your situation, and they are choosing not to really do anything to help you. I talked to my account rep and his manager and they both aren't willing to help me or you. But here is my solution.

I propose that I sell you a lip of your choice at my cost for the lip. I can't afford unfortunately to just give you one. That is really what I would like to do, but the best I can do is sell it at cost. I'm doing what I can to help you and trying to get this resolved for you. If you have a better solution or have an alternative, I would love to listen. I'll be back in the office on Wednesday, but will be checking emails periodically if you write back. Let me know what i can do to help you and i'll do everything I can to help.

 

That is one nice thing about the internet.....treat a customer wrong and EVERYONE knows about it. I see it in my business also. It used to be "treat a customer right and he will tell 5 other people. Treat a customer wrong and he will tell 20 people". Now it's "treat a customer wrong and he can tell millions of people".

 

Yea, and I am a firm believer in spreading the news, especially when I have ordered from a company twice even after the 1st spoiler cracked and they did not help, now I have 2 spoilers that cracked, won't be a third.
BUYERS BEWARE!!!!!