whats up....got the lip, but need to what kind of deals you guys been getting on getting it painted, and/or installed?

 

^ put a post on chicagoZ.com... there are members there that got some good deals on paintjobs...

 

Veilside needs to seriously rework this damn thing. I have fiberglass V1 and it didn't even come close to fitting. Thank god my brother-in-law has an autobody shop. We had to take a lot off each end just to get it to fit on and then we had to sand the hell out of it to get it flush against the front of the bumber (on either side of the grille). After all that the holes didn't even come close to lining up. We had to refiberglass where the hole are and build it out so we could drill new holes. After all this, my brother-in-law tells me, "Dude, I've seen alot worse". So I don't know, draw you own conclusions to the quality of their product. Maybe they should have a disclaimer that states professional installation by a body shop is required.

 

I completely agree with all you guys on this. Yes that is the email I sent Tim. I am not about to sugarcoat something or lie to someone about what was said or what we can do. I shoot it to you straight.

Veilside is doing absolutely nothing to help him out. That's already understood. I talked with my rep and two other managers there and they all said the same thing. They said as soon as the customer saw that it didn't fit right, he shouldnt have forced it and should have followed these "other" instructions that he never got.

Based on the solution that Veilside gave me, or lack thereof of a solution, that is the best I could offer for Tim. They don't help me and that kind of ties my hands up.

Tim you had mentioned in a previous conversation with me over the phone that buying a lip at cost was an option. That's why I suggested it in my email. That's the only reason. I was just trying to do what I could and help you out. That's all. I realize it's not much and I agree that it sucks, but I can't do anything further.

I'm just as upset with them as you are. I hope you do spread the word about them as what they have done, in my opinion, is just outright poor customer service and poor care for their customers.

 

Trent,

You are somewhat correct in what you are saying but let me clarify it for all the interested people. I called Trent when he was bragging about having all the urethane Vs 1 lips in stock, I asked him specifically he could cut me a deal on one since I had already bought 2 Vs 1 lips from him and they both cracked upon installing, I had to jog his memory since he forgot about all the BS that was going on with my situation and after he looked me up in his computer he remembered. Trent told me NO, he could not cut me a deal because Veilside would only let there vendors sell there products at a certain price, so I said nevermind because the 2 spoilers I bought previous from him should have been replaced like I was told they would be. NOW, TRENT ALL THE SUDDEN HAS THE ABILITY TO SELL ME ONE AT HIS COST, THE VERY THING HE SAID HE COULD NOT DO 45 DAYS AGO, WHERE'S YOUR INTEGITY, THIS IS JUST MVP'S WAY OF TRYING TO MAKE THIS SITUATION GO AWAY, I TOLD HIM NO THANKS!!!

I have ordered the NISMO from Lip from Darrin at Intense Motorsports since they seem to have some integrity, and BTW, for all the 350Z owners that just have to have Veilside POS products, Intense has a huge selection of those too, here is a link to them http://www.i-m-racing.com/. They carry a huge selection of almost anything you would want.

Trent, as I e-mailed back to you, I am through with this, I have been dealing with this for over 8 months, that is plenty of time to have helped me work this out.

CUSTOMER SERVICE IS THE THOUGHT OF THE DAY, think about it.

 

Tim, I'm sorry to say that you are slightly incorrect about some info that you just posted. I have the ability to sell this one to you at cost because I told Veilside that I was going to do what i could for you and I didn't care what they did. That's what I did. Yet somehow, I'm still the bad guy and getting yelled at by you because you don't understand what is really going on. Once again, I did what I could to help you. I can't force you to see that nor can I ask you any nicer to understand the situation. You have said your peace and I have said mine. Good luck with your new spoiler and I hope it fits 1000 times better than the Veilside ever did.

 

Trent I do not hold YOU personally responsible, but you commented earlier in this thread about not selling parts or dealing with companies that make sub-par parts and that will not back their products, MY POINT HAS BEEN PROVEN FROM YOUR E-MAIL SAYING SORRY, CAN'T HELP YOU, BUT I WILL BE GLAD TO SELL YOU ANOTHER, AND I KINDLY SAID NO THANKS.

Your hands are tied I understand, therefore I am not YELLING as you put it but I am doing exactly as I said I would, letting other people know that they should think twice on the Veilside Vs 1 lip either in CF or fiberglass because they are a sub-par part, I will not comment on the urethane because I never bought one.

Once again, no hard feelings towards you personally.

 

I've had 2 urethane lips from trent, and both have fit without any issues at all.

 

Read the threads, I bought a Cf lip and a fiberglass one, urethane was not out yet, they were suppose to replace with urethane and never replaced it at all. I appreciate your comment but it does not change the issue at hand.

 

This is your earlier comment Trent about not selling parts that have issues, just want to remind you of what you said. You might want to retract this statement.....