Originally Posted by BrianV

Not the experience I had with Andy. I ordered an HKS exhaust (for a G35) from him and the order was "backordered" for 2 months. He would promise that they'd drive down to HKS and pick it up and ship it to me that day, then he I wouldn't hear anything for days.

I even called HKS directly twice and they said, no it's not backordered, we have plenty of stock. They even said they have had stock for a long while.

Towards the end I couldn't even get to him respond via email (was being ignored) so I had to call their main number. I tried to cancel the order 3 times and the first two times he promised to ship it out that day. On the third time I said enough is enough. This whole ordeal went over like 6-8 weeks.

I'm glad you had a good experience in person, but between the horrible first experience I had, and the letter I got regarding my AMEX card, I'll be steering clear of Performance Nissan even if they have the lowest price. The irony is, I never even completed an order with them, yet I have to go through the hassle now of getting a new CC #, changing all of my auto-pay bills, changing all of my airline and hotel profiles to reflect the new CC#.

-BrianV

Originally Posted by Andy@Performance

Hmmm, Im not sure I remember you. By any chance did you have a G35 sedan? Regardless, I apologize for the bad service you had, I never ignore emails, I may not respond to them right away when it gets busy but I do respond to them. I definitely do want to earn your business so please consider us for any future purchases, give me a call ahead of time to let me know what you are looking for and I will make sure you get handled properly, Ill also offer you an extended discount for whatever you want to purchase.