APS Spares?
this is troublesome to me as I purchased an aps st. hopefully nothing will go boom so I don't have to deal with they're customer service....
veilside you should keep trying to contact aps directly and threatin with a lawsuit if no action is taken. i don't understand how their company maintains such a high level of respect with such poor customer service???
veilside you should keep trying to contact aps directly and threatin with a lawsuit if no action is taken. i don't understand how their company maintains such a high level of respect with such poor customer service???
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Originally Posted by veilside z
OK here's the lowdown...
I'm based in England and had bought an APS Twin Turbo from the APS Main Dealer, including installation and tuning.
I was travelling on a motorway, when the car dropped all of its oil, following a rupture of the block. The car was not being pushed performance wise and we were travelling in moving traffic at 70 - 80mph. The engine failed as I accelerated from 70mph to pass a vehicle in 6th gear.
I had experienced a lot of teething problems with the installation, but these had eventually been resolved after much kicking and screaming, not a good omen. Problems included the replacement of the whole steering column due to it rotating out of true and causing contact in the engine bay, something that Nissan covered under warranty.
I certainly didn't expect the engine to blow after only 3,000 miles of Turbocharged use, the majority of which seemed to be backwards and forwards between my home and Aylesbury.
My car is truly pampered, I'm Chairman of the 350zUKownersclub and it's my fun car:
Twin Turbo installed - 21/07/2005 @ 6,558miles
Test pipes and remap - 19/01/2006 @ 8,699miles
Engine blown - 26/02/2006 @ approx 9,500 miles
The engine was never fettled or tweaked internally, but I was re-assured prior to going for the modification that the kit was marketed as suitable for bolting on to a standard engine and that using the standard rods would not result in a problem. I was also assured that my tuner would work through any issues that may occur and stand by the quality of their workmanship and that of the manufactured unit.
Unfortunately, I’ve found that talk is cheap and even the manufacturer, whilst willing to chat amiably over the telephone, has failed to offer support for their product by supplying parts, or even supply details of the technical guidance given to their agents prior to the sale.
So the question is...
Have any of you guys managed to get support from APS after a blow up, or maybe even after a traffic accident??
I've got a kit with one seized turbo and a few missing bits and no-one at APS seem to want to offer any support, or even talk about supplying parts.
I can't go back to my supplier as they sold up shop, ceased trading after the engine blew and sold all the company assets to another company
Any Ideas
I'm based in England and had bought an APS Twin Turbo from the APS Main Dealer, including installation and tuning.
I was travelling on a motorway, when the car dropped all of its oil, following a rupture of the block. The car was not being pushed performance wise and we were travelling in moving traffic at 70 - 80mph. The engine failed as I accelerated from 70mph to pass a vehicle in 6th gear.
I had experienced a lot of teething problems with the installation, but these had eventually been resolved after much kicking and screaming, not a good omen. Problems included the replacement of the whole steering column due to it rotating out of true and causing contact in the engine bay, something that Nissan covered under warranty.
I certainly didn't expect the engine to blow after only 3,000 miles of Turbocharged use, the majority of which seemed to be backwards and forwards between my home and Aylesbury.
My car is truly pampered, I'm Chairman of the 350zUKownersclub and it's my fun car:
Twin Turbo installed - 21/07/2005 @ 6,558miles
Test pipes and remap - 19/01/2006 @ 8,699miles
Engine blown - 26/02/2006 @ approx 9,500 miles
The engine was never fettled or tweaked internally, but I was re-assured prior to going for the modification that the kit was marketed as suitable for bolting on to a standard engine and that using the standard rods would not result in a problem. I was also assured that my tuner would work through any issues that may occur and stand by the quality of their workmanship and that of the manufactured unit.
Unfortunately, I’ve found that talk is cheap and even the manufacturer, whilst willing to chat amiably over the telephone, has failed to offer support for their product by supplying parts, or even supply details of the technical guidance given to their agents prior to the sale.
So the question is...
Have any of you guys managed to get support from APS after a blow up, or maybe even after a traffic accident??
I've got a kit with one seized turbo and a few missing bits and no-one at APS seem to want to offer any support, or even talk about supplying parts.
I can't go back to my supplier as they sold up shop, ceased trading after the engine blew and sold all the company assets to another company
Any Ideas
Sam
Gt motorsports
Nope, I have the stock seats with Katzkin leather..... I hope we're not dealing with identity theft, unless you're confusing me with someone else. 
Hey Synth - you still running those luverly Misano L's?
Originally Posted by veilside z
Hey Synth - you still running those luverly Misano L's?
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Sam, you have email (sent to your sales email address, marked for your attention) - here's hoping you're able to sort something out
I really hope that no one else ends up in a similar situation... and, to be honest, it is sonething that should be made known prior to heading down the APS track. I can only agree with what asula says "I don't understand how their company maintains such a high level of respect with such poor customer service???"
synth... my bad, the memory is obviously playing up (I was thinking of syf0n)
I really hope that no one else ends up in a similar situation... and, to be honest, it is sonething that should be made known prior to heading down the APS track. I can only agree with what asula says "I don't understand how their company maintains such a high level of respect with such poor customer service???"
synth... my bad, the memory is obviously playing up (I was thinking of syf0n)
Last edited by veilside z; Sep 9, 2006 at 03:09 AM.
all kinds of companies maintain respect thru poor customer service because every company has a band of ignorant consumers that will defend their purchase to the grave. They also have some decent marketing, which greatly plays up the ablities of their product as well. As with most things mass produced, its more marketing then it is product. They have acheived a stigma of eliteness within their customer base, regardless of not providing any greater quality then the competition and by using bare minimums to accomplish a task just to say its done.
Last edited by phunk; Sep 9, 2006 at 09:24 AM.
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But it shouldn't have to be that way 
I'm sure the product is well engineered and, for some, it will run and run - but the APS lottery is out there and the last thing anyone wants is for a manufacturer to run away from supporting its product, especially when that same manufacturer has stated that their main agent was in the wrong
I'm sure the product is well engineered and, for some, it will run and run - but the APS lottery is out there and the last thing anyone wants is for a manufacturer to run away from supporting its product, especially when that same manufacturer has stated that their main agent was in the wrong
Originally Posted by phunk
all kinds of companies maintain respect thru poor customer service because every company has a band of ignorant consumers that will defend their purchase to the grave. They also have some decent marketing, which greatly plays up the ablities of their product as well. As with most things mass produced, its more marketing then it is product. They have acheived a stigma of eliteness within their customer base, regardless of not providing any greater quality then the competition and by using bare minimums to accomplish a task just to say its done.
I have to agree with you about people defending something they have purchased. When you lay out more than $5K for something, you hesitate to knock it.
Spare parts or replacement parts are not something everyone thinks about when they buy something like this, esp. if, like me, you have not purchased a turbo kit before. I personally found out about it with Power Enterprise after the purchase, when a minor part was defective, and now, a year and four months later, I still have not received it. They are very nice via email and telephone, but can't seem to get the couple of dollar part to me. Pathetic. And anyone who asks me about PE will hear, "no customer service".
I am sure that the APS TT kit is a awesome product, but profit is the final factor in any business, having a fan base but no profit, you will be out of business. I am sure you are correct in your assessment of the product. Again, buyer beware, know the pluses and minuses before purchase.
One thing I will say, is that I read over and over about Turbonetics reaching out and taking care of their customers, above and beyond the minimum. The next time I am in the market for a turbo kit, they will get first consideration because of that. PE, APS, and Greedy will not be on my list.
Originally Posted by veilside z
I was travelling on a motorway, when the car dropped all of its oil, following a rupture of the block. The car was not being pushed performance wise and we were travelling in moving traffic at 70 - 80mph. The engine failed as I accelerated from 70mph to pass a vehicle in 6th gear.
in UK there's only another APS main dealer though, unfortunately we haven't got such a big dealer network like in the US...
Will make me think twice going down the APS route too
Will make me think twice going down the APS route too
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Originally Posted by Zivman
Find a good dealer, stop emailing Peter and things will be fine.
so Peter is a sensible option, as he offered to help in the first instance.
I don't care where I get the support from to be honest, but NO support is the rub
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Both APS and the Dealer in the UK have IMO behaved in an unacceptable fashion.
I have been following the APS product closely for the last 2 years and at no time was any mention made of engines blowing up at 3000 miles...
I have now decided not to go down the turbo route as other people have had blow ups with APS at less than 5000 miles at 8psi.
Paul
I have been following the APS product closely for the last 2 years and at no time was any mention made of engines blowing up at 3000 miles...
I have now decided not to go down the turbo route as other people have had blow ups with APS at less than 5000 miles at 8psi.
Paul
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From: Long Island
Originally Posted by phunk
all kinds of companies maintain respect thru poor customer service because every company has a band of ignorant consumers that will defend their purchase to the grave. They also have some decent marketing, which greatly plays up the ablities of their product as well. As with most things mass produced, its more marketing then it is product. They have acheived a stigma of eliteness within their customer base, regardless of not providing any greater quality then the competition and by using bare minimums to accomplish a task just to say its done.
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From: Long Island
Originally Posted by gringott
I have to agree with you about people defending something they have purchased. When you lay out more than $5K for something, you hesitate to knock it.
Spare parts or replacement parts are not something everyone thinks about when they buy something like this, esp. if, like me, you have not purchased a turbo kit before. I personally found out about it with Power Enterprise after the purchase, when a minor part was defective, and now, a year and four months later, I still have not received it. They are very nice via email and telephone, but can't seem to get the couple of dollar part to me. Pathetic. And anyone who asks me about PE will hear, "no customer service".
I am sure that the APS TT kit is a awesome product, but profit is the final factor in any business, having a fan base but no profit, you will be out of business. I am sure you are correct in your assessment of the product. Again, buyer beware, know the pluses and minuses before purchase.
One thing I will say, is that I read over and over about Turbonetics reaching out and taking care of their customers, above and beyond the minimum. The next time I am in the market for a turbo kit, they will get first consideration because of that. PE, APS, and Greedy will not be on my list.
Spare parts or replacement parts are not something everyone thinks about when they buy something like this, esp. if, like me, you have not purchased a turbo kit before. I personally found out about it with Power Enterprise after the purchase, when a minor part was defective, and now, a year and four months later, I still have not received it. They are very nice via email and telephone, but can't seem to get the couple of dollar part to me. Pathetic. And anyone who asks me about PE will hear, "no customer service".
I am sure that the APS TT kit is a awesome product, but profit is the final factor in any business, having a fan base but no profit, you will be out of business. I am sure you are correct in your assessment of the product. Again, buyer beware, know the pluses and minuses before purchase.
One thing I will say, is that I read over and over about Turbonetics reaching out and taking care of their customers, above and beyond the minimum. The next time I am in the market for a turbo kit, they will get first consideration because of that. PE, APS, and Greedy will not be on my list.
As far as what I've seen through our shop as far cutomer support, I have to agree TN is amazing, right behind them JWT is right up there. In shipping one of the tubes were cracked yet repairable... Jim himself got the part from his dept and shipped next-day...
Originally Posted by 1G-350Z
Wow I was under the impression that PE was pretty good with Customer Service... A friend of mine was supposed to get it, I'll fwd him this thread... To bad PE makes nice stuff..
As far as what I've seen through our shop as far cutomer support, I have to agree TN is amazing, right behind them JWT is right up there. In shipping one of the tubes were cracked yet repairable... Jim himself got the part from his dept and shipped next-day...
As far as what I've seen through our shop as far cutomer support, I have to agree TN is amazing, right behind them JWT is right up there. In shipping one of the tubes were cracked yet repairable... Jim himself got the part from his dept and shipped next-day...
If you live in Calif and go there in person, I am sure you will have better results.
Or Japan.
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Originally Posted by gringott
They have never been rude or refused anything. They just don't take any action. I know this sounds odd, but they go ok, yes, part shipped to USA, parts are at PE USA, etc, but somehow the parts never get to me. This is insane. Other people have told me of the same thing, but in PE's defense, eventually they got the part they needed. Not so in my case, and it was a part the installer and I informed them from the get-go was bad. My installer finally gave up trying, and after a year and halve, me too. Now technosquare who does the reflashes for the PE kit, is the opposite, you couldn't ask for nicer people to deal with.
If you live in Calif and go there in person, I am sure you will have better results.
Or Japan.
If you live in Calif and go there in person, I am sure you will have better results.
Or Japan.
Originally Posted by 1G-350Z
Is this a part that you think you can have fabricated?