OK here's the lowdown...

I'm based in England and had bought an APS Twin Turbo from the APS Main Dealer, including installation and tuning.

I was travelling on a motorway, when the car dropped all of its oil, following a rupture of the block. The car was not being pushed performance wise and we were travelling in moving traffic at 70 - 80mph. The engine failed as I accelerated from 70mph to pass a vehicle in 6th gear.

I had experienced a lot of teething problems with the installation, but these had eventually been resolved after much kicking and screaming, not a good omen. Problems included the replacement of the whole steering column due to it rotating out of true and causing contact in the engine bay, something that Nissan covered under warranty.

I certainly didn't expect the engine to blow after only 3,000 miles of Turbocharged use, the majority of which seemed to be backwards and forwards between my home and Aylesbury.

My car is truly pampered, I'm Chairman of the 350zUKownersclub and it's my fun car:

Twin Turbo installed - 21/07/2005 @ 6,558miles
Test pipes and remap - 19/01/2006 @ 8,699miles
Engine blown - 26/02/2006 @ approx 9,500 miles

The engine was never fettled or tweaked internally, but I was re-assured prior to going for the modification that the kit was marketed as suitable for bolting on to a standard engine and that using the standard rods would not result in a problem. I was also assured that my tuner would work through any issues that may occur and stand by the quality of their workmanship and that of the manufactured unit.

Unfortunately, I’ve found that talk is cheap and even the manufacturer, whilst willing to chat amiably over the telephone, has failed to offer support for their product by supplying parts, or even supply details of the technical guidance given to their agents prior to the sale.

So the question is...

Have any of you guys managed to get support from APS after a blow up, or maybe even after a traffic accident??

I've got a kit with one seized turbo and a few missing bits and no-one at APS seem to want to offer any support, or even talk about supplying parts.

I can't go back to my supplier as they sold up shop, ceased trading after the engine blew and sold all the company assets to another company

Any Ideas

 

theres that world-class customer support APS is known for


good luck to you mate.

 

It seems so...

Don't get me wrong, I've had some very pleasant discussions with both David and Peter of APS, but once the product is sold...

All I need is some components from the kit and then I could resell the whole thing as a reconditioned unit and recoup some of the many thousands of pounds sterling spent.

I've gone for a full N/A tune, as we just don't seem to have the APS support here in the UK

So, if any APS agent out there is able to assist, or if you're reading this Peter, then now's the time to ante up

 

Why dont you talk to the dealer? After all, you purchased everything from them, no?

 

As mentioned, the dealer sold up all assets to another company and folded the dealership after this incident.

Leaving our man in the Sh*t.

 

Wow.... I'm sorry to hear what you are going through. Dealer/Shop Support is everything!

 

Sh*t on me for not reading the entire post.

 

No worries fella, I do it all the time.

 

Veilside Z-
Option 1: Post a WTB request for a replacement APS turbo, or "cartidge".

Option 2: Contact Garrett directly and see if you can buy just the "cartridge", a replacement turbo, or if they'll rebuild it.

Option 3: Contact Rob Fuller at Z-Car Garage in San Jose, CA.
Telephone/(408)452-0350. He has/had an APS kit with a blown turbo. Maybe he'll sell you the remaining good one or locate a replacement for you.
Let us know what happens.
Good Luck,
Bruce

 

Problem is that like pretty much every aftermarket product comes without warranty.
I would also state that the problem here is not the kit because there is enough proof that it is pretty much the most solid kit on the market.
The problem as I'd see it was either a bad install or mostlikely bad tuning.

Of course none of that will help you...other than it's good that your dealer is gone because they obviously did not know what they are doing.

Next round I hope you'll find a better dealer/install shop and get a good professional tune

Good Luck!

 

Be nice to think that the manufacturer would be a bit more helpful, though, wouldnt it. Alot of these companies are the same, great when your parting with cash, but not interested when things go wrong.

 

same thing happened to be, i had to buy a new turbo.

 

But not every one

 

Yep guys,

the Dealer was running the company with a £3.5M personal loan, so once the assets were sold and the company ceased trading I had nowhere to go but direct to APS...

I thought that Peter would sort the problem, but he has ignored my emails for the last month or so, so it looks like I'm on my own.

Sure I can get a Garrett Turbo rebuilt, but if you buy an APS product and get ripped by their agent you would have thought APS would step up to the bar

 

wow that sucks sorry to hear about this

 

So it kinda says - sold as seen - if the APS goes bang, or you stuff it into a wall you're on your own

Hey Synth - you still running those luverly Misano L's?

 

vielside-

Try posting at the other Z message board website. Appearently APS is still active over there. They'll be forced to contribute to your thread to defend themselves.

Pilot_Z

 

Cheers,


I'd heard rumours that they were banned here

 

You are not alone. Power Enterprise is basically the same, I tried for over a year to get a simple part, I ended up dealing directly with Japan, who sent the part over, but the "yes man" at PE USA is very agreeable on the telephone - but just can't seem to get it together to send the part out. I finally have given up. Maybe if you lived down under you could show up there and get help/parts, but who knows?

 

Japan is not a problem - Nismo have been very helpful

I've got a set of cams off of the JGTC/Super GT GT300 cars, a new block, new ladder frame, new sump, even a new Nismo radiator and rear suspension subframe with uprated bushes...

all this has helped me to my N/A super beast - it's just APS and their lack of customer service, they are ignoring emails, after admitting that their agent was negligent