jesseenglish I clarified my thread with a later post. I was going on what I heard from others. Also on the web on other cars. It has been said on numerous time that ATI's customer service sucks. I really want to hear ATI's response to this. On another note the idea you just posted is a great idea. Innovation is the name of the game!! Good work.

 

jspec,

Yeah, I've heard rumors about their customer service being poor, but remember you only hear about the bad things. For every guy who didn't get a response there were probably 100 people you'll never hear about that did.

Don't want to steal N4Spd's thunder. It was his idea and he came up with the circuit to do it.

 

Don't rule out borrowing a pulley from another ATI system with the same or VERY similar compressor. As we all know, ATI has many systems and pulley sizes for Mustangs, Dodge Dakotas, and other models. I feel sure some of the Mustang kits designed for drag racing applications will go as far as you want to go. Good god don't go to 30psi please. Rock on brother, its guys like you who discover the limits for us.

 

Dear 350Z owners,

We are indeed listening. As stated in our previous posts, however, priority
service is always given to those who call us on the phone, with e-mails
getting next priority, and visits to web forums occurring only as time
permits. Regarding this particular system we did not receive a call from
the owner or the dealer until recently. We are not ignoring the issue, we
were simply not aware of the situation until recently. Also keep in mind
that we have already shipped a substantial number of systems over the past
few months, with tens of thousands of miles already logged. The only
unusual results we are aware of to-date have resulted from installation on
an unhealthy motor, or improper tuning. This system was thoroughly tested
prior to release, and the original beta vehicles continue to exhibit
outstanding performance and reliability, despite being driven extremely hard
on a daily basis. If this particular vehicle involves an issue which
affects the installed base, then we will post additional information on this
site. However, if the issue is something unique to this particular
vehicle/installation, we will work directly with the customer and dealer to
assist them, and it will be their choice as to whether further information
is posted. Thank you for your concern. Please be assured that we take the
engineering and service of our products very seriously. Please feel free to
call us with any questions or concerns.

Best Regards,

Accessible Technologies, Inc.

 

For the record my dealings with ATI have been nothing but extremely positive. I wrote a check for the three year extended warenty last week and got the oil and warrenty information back today.

When my car was tuned an ATI rep was there watching. He seemed like a nice guy willing to help in any way he could.

 

The reason I never contacted ATI is because, well, it's not needed just yet. We don't know the cause of my problems, we can't blame ATI, I can't blame anyone just the tuner, we have to dig in and see what the deal is. If one of ATI's parts failed, trust me I'll be contacting them. I am almost 100% sure what caused the problem, I did my own little investigating and found something, and it points to the installer/tuner. The reason my installer/tuner contacted ATI today, was to find out if we can get a smaller pulley from them, which we told them we are going to be building up my engine and they are more than happy to sell me any size that I want. To be continued....

 

ravaz:

I admire your patience in this situation. I am sure i would have handled it differently and I am not sure the outcome would be better. Maybe your approach will work...assuming you are dealing with moral people.

 

yeah, ravaz, what zland said..........you're handling this extremely well.

 

scratch this post, found out why they never called me...

 

Well, killing them with kindness is not a bad thing, it will allow people to accept and help you with your problems easier. Also, it must be recognized that this is not ravaz's daily driver. That is huge in my opinion, cause he doesn't really have to depend on the car to get him around day to day. So he can afford to be more patient and friendly about the situation.

Now, if it was me, I would be majorly stressed, cause without my car, I would be walking. Everyone is in a different situation, and I am sure the people that would be the most upset are also the people with the most to lose if something goes wrong with their car.

 

I'm real stressed about this. I should start pretending I don't have another car, and this is my daily driver.

 

Well, to sleep at night, it is good that you do have a daily driver. That is nothing that I would want to pretend, having a daily driver helps you not stress as bad, and helps you treat the situation rationally.

 

Yeah, I'm lucky I have a 2nd and 3rd car. I knew one day I was going to blow something, the day after, heh, no way.

 

I personally think that you should take the car to a different shop. And once they can say 100% that the car was not tuned properly, go after the first shop in court.. You should not have to rebuild your entire engine due to a Bolt on part that is designed and engineered specifically for the car. It was in no way your fault your engine went, its the poor workmanship. And if they ARE in fact an ATI authorized installer then ATI should hold some of the liability for authorizing unquallified shops to install their product..You should pay $000000 for their f-up!!!

 

It's hard to take people to court. I wish I had the time to sue people I agree with you, I shouldn't have to pay ****, and I'm pushing that, if they ever call me back, sick of not talking to anyone about this. One guy there is good, he talks to me and relays the messages to the people in charge, but they never ever call back. Now is the time to rebuild my engine, and who doesn't want to run more boost anyway, might as well do it now. Screw this, I need to hit something.

 

I would assume that it is best to continue to work with them but if you are not getting the proper treatment then they need to be aware that you do have other options that you prefer not to use but will if you have to do it.

I think the proper agency Bureau of auto repair (I am sure Jeff at Performance Nissan knows the proper place being he works in a Nissan dealer so you can pm him) and of course, small claims court. In the 30 years of experience my brother had at a Nissan dealership, he said the judges tend to side with the customer in most causes. Again, these are last resorts.

 

I second what daking350 has said!

Don't get these guys to diagnose the fault. Get a third party and then send the first installer a letter of demand (ie pls fix this because you broke this).
If they fail to fix the damage or refuse then get the third party to fix the problem and send the first installer a letter of demand for compensation (ie send them the bill).

The later will most likely fail so you then take them to court. But if you send the letter of demand on legal letterhead it might let them know you have gotten serious.

Don't get serious by verbal abuse, get serious with a good solicitor.

 

I have two words for you. "MC RACING" I would call them. They did a great job on my car and are located like 5 minutes from ATI. I think you would get special treatment if you know what I mean. They obviously wouldn't pay for the mess you have now but they will make it better. I don't know about you but I wouldn't trust my car with someone that just screwed it up and isn't taking the time to call you back. How does that stupid saying go? Shame on them the first time, shame on you if you take it back!

 

I just want to say thanks to ATI for responding in here. I was wondering if they are trying to find a solution to the problem being faced by these 2 cars? Any idea on what went wrong? The FMU has been blamed!! Is that it? Clogged injector? Clipped MAF Sensor wires?

 

I would think that the installer, who owns a Z and posts here, would do the right thing without any threat of a lawsuit or BBB complaint to avoid the bad rep he'd get just on this board.

I saw the Tein coils and Flex system at their shop and was tempted. I haven't decided which mods I want on my car, but their handling of this case will determine whether I even consider it, and whether I have anything good to say about them to anyone who asks.

Although ravaz hasn't mentioned the shop's name in this thread, it wouldn't take a rocket scientist to find it.