Have you had
Originally Posted by Sam@GTM
Mr.Ozbirn conveniently left alot of details out of his story. So let shead some lights here.
Let start with some time lines
On 04-15 08 a work order was created in our system for Mr. Ozbirm, at that point we had received an engine from him (long block) and he was interested of purchasing our basic long block .
I told him that we will perform a tear down inspection and let him know the results. The tear down inspection usually will happen within seven to ten business days .
The next conversation we had was when he called to check the status and I had informed him that the tear inspection has been completed ,the engine had suffer a catastrophic failure and it will require a core and some additional parts, and I will let him know within the next few days .
Our next conversation was on 4-25-08 , after that conversation our system was updated with a revised authorization for the additional work, some timmning components , torque converter and a valve body upgrade, the valve body upgrade and the torque convertor were shipped to us by Mr. Ozbirn separately after the engine .
To summarize the time frame it took a total of 10 days from placing the order to the complete tear down inspection .
After the engine was complete, I called Mr.Ozbirn to inform him the the engine is done and we can ship right now. At that point the torque convertor was not done, so if he wanted the free shipping that was giving to him then I will have to ship everything at the same time, he elected to wait for every thing to ship at the same time .
The core issue
When I called Mr.Ozbirn I informed him that there will be a core charge due to his unusable core. He stated that according to the web site, that the core charge was included, he also stated that if he knew that the core charge was going to be extra charge then he would had never send his engine and he was adamant that our web site did indicate the core charge was included. I did not want to argue with Mr.Ozbirn and advise him that if there was a mistake on our web site, then I will honor that.
Upon investaging the core charge set up on our shopping cart, it was very clear that Mr Osbirn misread or misunderstand our web site, because the core charge is very clear in stating that it is not included. So I decided to let go and not charge him the core charge thinking the guy got confused.
Free shipping
Mr.Ozbirn was given free shipping of his engine due to his military status (so he claimed) I even wonder now if he is even in the military.
After seeing this thread and also the thread that he started over the G35 driver last night, I was going to recall the engine back from UPS, give Mr.Ozbirn his money back and let him go some where else, since he deserve better treatment and since that we could not meet his expectations.
It gets better, Mr.Ozbirn received a phone call from UPS on Wednesday morning 5-21-08 that the engine was ready for pickat the ups terminal, he decided to come in here, start bashing us after he had received the engine.
The offer still stand full refund upon returning the engine. You don't deserve our engine and our customer service, you are entitled to something better.
Sam
GT Motorsports
Let start with some time lines
On 04-15 08 a work order was created in our system for Mr. Ozbirm, at that point we had received an engine from him (long block) and he was interested of purchasing our basic long block .
I told him that we will perform a tear down inspection and let him know the results. The tear down inspection usually will happen within seven to ten business days .
The next conversation we had was when he called to check the status and I had informed him that the tear inspection has been completed ,the engine had suffer a catastrophic failure and it will require a core and some additional parts, and I will let him know within the next few days .
Our next conversation was on 4-25-08 , after that conversation our system was updated with a revised authorization for the additional work, some timmning components , torque converter and a valve body upgrade, the valve body upgrade and the torque convertor were shipped to us by Mr. Ozbirn separately after the engine .
To summarize the time frame it took a total of 10 days from placing the order to the complete tear down inspection .
After the engine was complete, I called Mr.Ozbirn to inform him the the engine is done and we can ship right now. At that point the torque convertor was not done, so if he wanted the free shipping that was giving to him then I will have to ship everything at the same time, he elected to wait for every thing to ship at the same time .
The core issue
When I called Mr.Ozbirn I informed him that there will be a core charge due to his unusable core. He stated that according to the web site, that the core charge was included, he also stated that if he knew that the core charge was going to be extra charge then he would had never send his engine and he was adamant that our web site did indicate the core charge was included. I did not want to argue with Mr.Ozbirn and advise him that if there was a mistake on our web site, then I will honor that.
Upon investaging the core charge set up on our shopping cart, it was very clear that Mr Osbirn misread or misunderstand our web site, because the core charge is very clear in stating that it is not included. So I decided to let go and not charge him the core charge thinking the guy got confused.
Free shipping
Mr.Ozbirn was given free shipping of his engine due to his military status (so he claimed) I even wonder now if he is even in the military.
After seeing this thread and also the thread that he started over the G35 driver last night, I was going to recall the engine back from UPS, give Mr.Ozbirn his money back and let him go some where else, since he deserve better treatment and since that we could not meet his expectations.
It gets better, Mr.Ozbirn received a phone call from UPS on Wednesday morning 5-21-08 that the engine was ready for pickat the ups terminal, he decided to come in here, start bashing us after he had received the engine.
The offer still stand full refund upon returning the engine. You don't deserve our engine and our customer service, you are entitled to something better.
Sam
GT Motorsports
thread can haz lock now?
Originally Posted by DaytonaRoadster
..how are you getting screwed again?
Of course he has to tear the motor down completely to confirm what he was told, where's the surprise there. Unless you plan to put in your own garage, why send to a residence anyway? Also a common shipping practice, send it to where it will be installed.
Inconvenient, yes, but also not seeing the screw. Blow your motor you can expect the car will be down awhile, it's not like ordering an replacement SR20DE JDM motor and dropping into a B13 or S13 in a day or two.
Originally Posted by Sam@GTM
Mr.Ozbirn conveniently left alot of details out of his story. ...The offer still stand full refund upon returning the engine. You don't deserve our engine and our customer service, you are entitled to something better.
Sam
GT Motorsports
Sam
GT Motorsports
Maybe you were just being too thorough and reasonable?
Originally Posted by Motormouth
BAN!
what a joke.
what a joke.
you warned him....
his thread failed before he even started to type it.
i mean he new his core was trashed:
DATED: 03-20-2008, 02:00 PM
Originally Posted by OZG35
Need to get one of you stage 1 motors. Popped mine on Sunday. Things not to do when the boost controller goes blank. I think the heads are OK but the bottom end is trash.
Last edited by IIQuickSilverII; May 22, 2008 at 11:01 AM.
Originally Posted by DaytonaRoadster
thread can haz lock now?
peanut gallery can keep out of the thread from this point on though.
