If it is not over torqued I do not believe that cracking will be a common thing. It may happen once in a while but it is nice to know that they will back you up! I also believe that you may have a point that over a LONG time they may become a bit more brittle and thats when the cracks may develop. At that point i will remove it, put on the factory plenum that is still in my garage (cant say that can you crawford owners? ) and then send it back for a new one!!!!

LSD is one great guy who offers EXCELLENT customer service before and AFTER the sale!!!!!

 

Darn...going FI with it is out of the question then?

 

Nope I can't, but I can bolt a SC on or NOS or turbos (or run NA as in this case) and not worry about cracks. Not hating, just defending my choice. No harm, no foul.

 

quote:
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Originally posted by all_bark
At that point i will remove it, put on the factory plenum that is still in my garage (cant say that can you crawford owners? ) and then send it back for a new one!!!!

I don't have to worry about cracking either...so why worry about having the original factory plenum, or having to send the plenum back to Crawford. No hating just defending.

 

I am truly sorry for the problems you have had with the plenum.

It is true that working with this type of material has introduced many variables in the production process that all must be closely monitored.

In all honesty, some of these variables came as a surprise to us. We had a handful of plenums (about 4-5) that had a molding complication which created a thin area right around the strut bar dip/center bolt. This was not something we could have predicted (our fault) and we were shocked to have found the problem.

Even when we think we have perfected the production process, we find new ways to improve production. I wish I could say everything has gone smoothly since introduction of the plenum, but it hasnt.

We have stood by our products though, and have made numerous accomodations for customers with problems. We simply dont leave anyone "out in the cold" and while we cant promise perfection (although we work towards it) with our products, we do always stand by our service.

When you are ready peptid, just give me an email or PM and let me know what you want to do.

 

I disagree. I think it's important that everyone knows the issues before they purchase. A lot of people visit the forums to read reviews of products posted by forum members before purchasing them. If only the good things were posted and all the bad kept out then the value of the forum would be diminished.

I think that Kinetix's reputation with good customer service and response time is a very good factor here to consider before all the potential buyers of this plenum turn away from it.

I have no doubt it's a good product and that a lot of research has gone into it. Such things happen, defects occur. One issue I have with this problem is that if Kinetix KNOWS that on some of their production plenums the area where Peptid's plenum cracked was thinner, why did they NOT send out a recall and check them all?

Customer service is a good thing, but waiting for accidents to happen before excercising good customer service is another thing.

That said. I'm sure that Kinetix will take care of Peptid (through replacement with the new model which is thicker in that location or through refund.)

 

I did not feel comfortable with plastic in this application when trying to decide between the two plenums. I feel much better about having Crawford under my hood now.
GL

 

So does a "normal" kinetix plenum flex when the engine is revved? I haven't heard that one before.

I'm very interested in this....as I'm sure a lot of other people are who are thinking about buying this product. Unfortunately, the search is down....

 

Jamison,

Excellent. I never doubted the services you provide. Please understand that my reason for this thread was to inform people that some issues are there, but that Kinetix will warranty there products. I did see one other thread that cast Kinetix in a poor light and I did my best to clarify my point. I hope you understand. At any rate, I have been extremely busy getting the Blue Biotch ready for Mid-Ohio. On Monday I will send you an email regarding warranty service. Thanks.

As a side note, if you do feel like updating the plenum once more, I have a suggestion for the two center supports. Leave the setup as is, but do not recess the screws there. Instead, make the plastic perfectly flat and use a surface screw. You know, the kind that is flat on the bottom of the head, but domed on the top. This type of bolt with a washer should fit under the hood and distribute the pressure better.

ckny, I think you missed the point. I never intended to scare away customers. Afterall, Kinetix does provide good service. However, I did want people to know that this product may not be issue free yet. LSDUnique even said the same thing. People tend to get caught up in a new product release and believe that everything will be great. I just wanted an open conversation in the community so that people knew some of the experiences people have had.

For those that are saying "Screw plastic, I want Crawford" please note two things. First, please do not think that this is a Crawford vs. Kinetix thing. It is not for me. Second, I will happily place a new Kinetix plenum on my car and use it. At first, I was questioning it, but then I thought about what I had said to others. It is a new product and I should give it a real chance. Afterall, I did pay for it. Maybe it will be really worth while. When you crash going 120mph in a race, what do you do? That's right, you get a new car, liver, and femur and start all over again

 

well, I am relieved that you will still be a Kinetix customer. We are definately looking into your suggestion about the center support screw, and while I think most of the problem arose from the material thinning, we definately want things to be as trouble free as possible.

As a side note, when we install these plenums, we only tighten the 2 center support screws down snugly. In the instructions it mentions tightening them down "firmly" but a torque spec is not given, simply the advice to use the supplied allen hex key. These center support screws do not require much torque to get a good seal, and we are considering changing to a standard flush mount phillips head screw, just to make it harder to over torque the screws.

You just let me know what you want done and it will be done.

 

Kudos to lsdunique...

Good service!

 

I just wish that ALL CUSTOMER SERVICE was this good.

then again, if that were true I'd be dreaming!

that guy is GOOOOOOOOOOOOOOD!!!!!!!!!!!!!!!