This is the story...

I was getting a lower control arm and one front strut replaced because they bent from a nasty pothole (more like a pit) in NYC. I placed the order on 4/15, paid for the parts, and took the car back to drive while the parts arrived. It is now 5/1, and the parts haven't come yet. This part is the reason I am really upset... I found out someone I know who is getting the exact same part (strut) replaced, the part was ordered for his car on 4/23. HE got his replaced today, and I didn't. Something wrong with this picture? I called NNA to ask what happened. They said that the dealer in question (Star Nissan) placed an order on both 4/15 and 4/23, consistent with my findings. The order on 4/15 was a normal stock order meaning they have the lowest priority in terms of getting the part when it is on backorder (The strut was on backorder). However, my friend was given "customer care" priority. This means that his part will get shipped as soon as one becomes available. His car was just as drivable as mine was, but he got the priority treatment. I attribute this to one of three things... 1. he bought the car there and thus, gets priority treatment (not sure where he bought it) 2. it was an honest clerical error by the parts department, or 3. they really don't like me and want to jerk me around a bit. I am at a point where I am stressing out with the numerous repairs that I have to go through (both warranty and non-warranty) because nobody is being cooperative. Amity Nissan (another dealership is replacing my tranny because Star refuses to acknowledge the issue) is being a good sport about the transmission... they claim that they have to replace the clevis pin before they can authorize a transmission replacement, but they are saying that this is Nissan standard procedure and that i'd most likely get a new tranny. I am more upset with the fact that Star Nissan refuses to even offer an apology as they arrogantly gave me the runaround... saying that the part was on back-order when they placed the order for me... well then WHY didn't you place customer-care priority on my order? Oh and furthermore, why do they NOW place my order on customer-care priority when they could have done it from day #1... I don't know. I am just beyond frustrated with getting these issues resolved that I most likely won't even get to enjoy the car this summer due to all these repairs that just aren't getting done... I really don't know what to do.

 

STAR NISSAN SUCKS!!!!!!!!!!!You will never see me there again!