O'reilley wont honor my window motor warranty
12-13-2010, 05:35 AM
#1
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O'reilley wont honor my window motor warranty
So I bought the unlimited warranty from O'reilly for the window motor since it keeps going out on me.
I've been using the warranty for about 4-5 times for the last couple years now.
Yesterday, the guy at O'reilly told me that they wont do that for me anymore. I asked him for the reason and he said:"There is no way 1 part keeps being defected like this. There must be something else wrong to the car. Therefore, we wont honor the unlimited warranty anymore"
I told him that this is a known fact about nissan window motor.
blah blah blah...
But whatever it is, I bought the unlimited warranty, I should have the right to replace it, shouldn't I?
Oh, I have a 350z, Davidv (just in case you waste your time to post a picture of my profile again
)
I've been using the warranty for about 4-5 times for the last couple years now.
Yesterday, the guy at O'reilly told me that they wont do that for me anymore. I asked him for the reason and he said:"There is no way 1 part keeps being defected like this. There must be something else wrong to the car. Therefore, we wont honor the unlimited warranty anymore"
I told him that this is a known fact about nissan window motor.
blah blah blah...
But whatever it is, I bought the unlimited warranty, I should have the right to replace it, shouldn't I?
Oh, I have a 350z, Davidv (just in case you waste your time to post a picture of my profile again
)
12-13-2010, 07:50 AM
#6
If it's not installed properly, or there is a problem with the window mechanism, track or something in the door, then it's not a problem with the motor, is it? Oreilly is right, one or two failures would be attributted to the motor, more than that would make me suspect something else.
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12-13-2010, 11:04 AM
#8
So I bought the unlimited warranty from O'reilly for the window motor since it keeps going out on me.
I've been using the warranty for about 4-5 times for the last couple years now.
Yesterday, the guy at O'reilly told me that they wont do that for me anymore. I asked him for the reason and he said:"There is no way 1 part keeps being defected like this. There must be something else wrong to the car. Therefore, we wont honor the unlimited warranty anymore"
I told him that this is a known fact about nissan window motor.
blah blah blah...
But whatever it is, I bought the unlimited warranty, I should have the right to replace it, shouldn't I?
Oh, I have a 350z, Davidv (just in case you waste your time to post a picture of my profile again)
I've been using the warranty for about 4-5 times for the last couple years now.
Yesterday, the guy at O'reilly told me that they wont do that for me anymore. I asked him for the reason and he said:"There is no way 1 part keeps being defected like this. There must be something else wrong to the car. Therefore, we wont honor the unlimited warranty anymore"
I told him that this is a known fact about nissan window motor.
blah blah blah...
But whatever it is, I bought the unlimited warranty, I should have the right to replace it, shouldn't I?
Oh, I have a 350z, Davidv (just in case you waste your time to post a picture of my profile again
)Sounds like something other than the motor... You may want to read up on the "unlimited warranty" as there may be a limit to the number of replacements they allow.
12-13-2010, 11:22 AM
#9
Registered User
I bought a water heater once with a "lifetime" warranty on everything except the tank, but the fine print explained that they would only replace each component one time during the warranty period. After that experience, I did better. The extended warranty on my heat pump says they will fix/replace anything needed to keep the unit functioning as it was designed to function.
Why are the window motors such a weak point? Does it have anything to do with the little shift in the window every time the door is opened or closed?
That's gotta be a lot of added wear on the motor. Lots of people, myself included, hardly ever lower the windows on their cars. On the Z, I bump the driver's window down just enough so it doesn't move when I open/close the door, and leave it there. The passenger door doesn't get much use, so I leave it all the way up.
Why are the window motors such a weak point? Does it have anything to do with the little shift in the window every time the door is opened or closed?
That's gotta be a lot of added wear on the motor. Lots of people, myself included, hardly ever lower the windows on their cars. On the Z, I bump the driver's window down just enough so it doesn't move when I open/close the door, and leave it there. The passenger door doesn't get much use, so I leave it all the way up.
Last edited by winchman; 12-13-2010 at 11:28 AM.
12-13-2010, 12:23 PM
#11
If it's not installed properly, or there is a problem with the window mechanism, track or something in the door, then it's not a problem with the motor, is it? Oreilly is right, one or two failures would be attributted to the motor, more than that would make me suspect something else.
12-13-2010, 02:07 PM
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Definitely read the "unlimited warranty" because if it is truly unlimited the reason for failure shouldn't matter. I do remember reading a thread about badly aligned window tracks cause a harsh stress on the window motors which is why they fail (and probably what's happening in your case), but they are a pain in the *** to properly align.
12-13-2010, 11:23 PM
#16
I bought a water heater once with a "lifetime" warranty on everything except the tank, but the fine print explained that they would only replace each component one time during the warranty period. After that experience, I did better. The extended warranty on my heat pump says they will fix/replace anything needed to keep the unit functioning as it was designed to function.
Why are the window motors such a weak point? Does it have anything to do with the little shift in the window every time the door is opened or closed?
That's gotta be a lot of added wear on the motor. Lots of people, myself included, hardly ever lower the windows on their cars. On the Z, I bump the driver's window down just enough so it doesn't move when I open/close the door, and leave it there. The passenger door doesn't get much use, so I leave it all the way up.
Why are the window motors such a weak point? Does it have anything to do with the little shift in the window every time the door is opened or closed?
That's gotta be a lot of added wear on the motor. Lots of people, myself included, hardly ever lower the windows on their cars. On the Z, I bump the driver's window down just enough so it doesn't move when I open/close the door, and leave it there. The passenger door doesn't get much use, so I leave it all the way up.
The window motor is pretty complicated. Open. Close. Close then seal 1/8 inch. Auto-open with key fob. Open with key. The more electronic gizmos incorporated into any operation - the greater the chance of breaking.
12-14-2010, 03:18 AM
#17
Motor replacement is only curing a symptom, not the cause.
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