Mid-A Epic Random-ness Discussion Thread
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LOW N SLO
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Last edited by MDHRZ; 05-18-2010 at 05:31 PM.
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Thanks for the enema.
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My wife brought her RX in for what she thought was a “check engine light” which really ended up being just a “service light” for the 40k service. She didn’t know any better and the service tech may not have explained it to her correctly that it was a light for the 40k service so she told them to go ahead with the service. When she showed up the next day to pick up her car expecting to have “check engine light” (so she thought) issue covered by warranty but was very surprised to get a bill for the 40k service. Makes matters worse she didn’t have her credit or ATM card with her at the time because she wasn’t expecting to pay anything. She was very upset and almost in tears but Peter Paul told her not to worry about it and let her go and told her “she can pay it anytime she can”.
When my wife called me after I called Peter Paul at the dealership and he explained everything to me and told me that my wife was a very pleasant person to deal with in spite of how embarrassed and upset she was. He then insisted that “we not worry about the service bill and that he wasn’t mailing a bill to us and that she can pay anytime she is able”.
Needless to say I paid him directly over the phone with my card and thanked him for his generosity and professionalism.
I was completely blown away with how awesome that guy treated us. I believe in my heart that if it had been any other dealership my wife would have been stuck there crying until I showed up with money. This wasn’t some $40 or $50 service either, it was a $217 bill Peter Paul and Lexus of Annapolis were just prepared to eat not knowing anything about the character of me or my wife. “Don’t worry about the bill she can pay anytime she is able”. Unbelievable!
As long as we have a Lexus in this family Peter Paul and Lexus of Annapolis will has us as loyal customers.
Thank him again from Robert and Donsu.
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I love how MDHRZ put that as his avatar hahahahaha this kid could be like the next new internet celebrity. Hahahha
Jonathan, you mean you wanna do a before n after video/sound clip?
Jonathan, you mean you wanna do a before n after video/sound clip?