Louisiana Z/Import cookout April 29th *Lakefront*
10-05-2007, 05:17 PM
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Originally Posted by RX350Z
anyone have the "complaint" department for nissan to file something against a dealership?
333 Commerce Street
Nashville, TN 37201
Phone: (615) 725-1000
Visit NissanUSA.com
Visit Infiniti.com
Also:
Tim Williams
Dealer parts & Service Manager
Nissan Division
Phone: (972)929-2631
Mobile: (972)251-0833
Email: timothy.williams2@nissan-usa.com
10-05-2007, 06:21 PM
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is this a bad idea for nismo y-pipe replacement?
http://www.intensepower.com/inmoststfry3.html
crap "**BACK-ORDERED UNTIL END OF SEPTEMBER**"
Is it at least the right inlet and outlet size? 2.5" -> 3.0"
http://www.intensepower.com/inmoststfry3.html
crap "**BACK-ORDERED UNTIL END OF SEPTEMBER**"
Is it at least the right inlet and outlet size? 2.5" -> 3.0"
Last edited by nothix; 10-05-2007 at 06:33 PM.
10-05-2007, 06:35 PM
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Originally Posted by nothix
what happened?
10-05-2007, 06:57 PM
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when u guys get a chance please read this and tell me your thoughts. should I add/delete things? or just give up period.
Mr. Williams,
My name is **********, a first time Nissan owner as of 9/12/07. I completed the paperwork on a certified used 06 350z and picked up the vehicle on 9/14/07 from Premier Nissan in Metairie, LA.. After owning the car for 2 hours the fuel gauge showed that there was no fuel in the car (after the dealer filled the tank) and I received a check engine light. I brought in the vehicle to the service department on 9/15/07 as soon as they opened.
I was informed by Phil that my vehicle could not be serviced until Monday when the technicians were available, to which I agreed. On Tuesday after calling repeatedly I was informed that they had to order a part for the fuel tank and that this process would take about 3-5 business days. After that time period passed I called and was informed the part was on backorder. Finally on 9/25 the vital components were received but they ordered the WRONG part.
I visited with the used car manager whom I purchased the vehicle from and he apologized and called the service department. I received a phone call back on Friday and was informed that I am being placed as a "high priority." Phil informed me the parts and service would be completed on Wednesday/Thursday of this week (10/3-10/4).
I write this email to you from my home EXTREMELY disappointed. I was not given a phone call, but rather had to have my girlfriend stop by the dealership to get an update today since getting someone to answer the phone is impossible. She was informed around 1:00pm that the car should be ready by closing. I called approximately 4:45pm to ask if it was done and he told me that it is almost done but they ran into an electrical problem and would be calling me soon. So yet again another week has passed by that I will not get to enjoy my vehicle and get to spend it in a rental car.
I NEVER received any type of courtesy call. ANY and ALL updates I find are by me calling the dealership. I feel as if I am being treated lower than dirt without doing anything to this dealership. At this point I do not know if you can do anything but I believe you should be aware of how some people are kicked to the wayside for doing no wrong. I anticipate picking up my car sometime if premier nissan decides that I am worthy of service.
Mr. Williams,
My name is **********, a first time Nissan owner as of 9/12/07. I completed the paperwork on a certified used 06 350z and picked up the vehicle on 9/14/07 from Premier Nissan in Metairie, LA.. After owning the car for 2 hours the fuel gauge showed that there was no fuel in the car (after the dealer filled the tank) and I received a check engine light. I brought in the vehicle to the service department on 9/15/07 as soon as they opened.
I was informed by Phil that my vehicle could not be serviced until Monday when the technicians were available, to which I agreed. On Tuesday after calling repeatedly I was informed that they had to order a part for the fuel tank and that this process would take about 3-5 business days. After that time period passed I called and was informed the part was on backorder. Finally on 9/25 the vital components were received but they ordered the WRONG part.
I visited with the used car manager whom I purchased the vehicle from and he apologized and called the service department. I received a phone call back on Friday and was informed that I am being placed as a "high priority." Phil informed me the parts and service would be completed on Wednesday/Thursday of this week (10/3-10/4).
I write this email to you from my home EXTREMELY disappointed. I was not given a phone call, but rather had to have my girlfriend stop by the dealership to get an update today since getting someone to answer the phone is impossible. She was informed around 1:00pm that the car should be ready by closing. I called approximately 4:45pm to ask if it was done and he told me that it is almost done but they ran into an electrical problem and would be calling me soon. So yet again another week has passed by that I will not get to enjoy my vehicle and get to spend it in a rental car.
I NEVER received any type of courtesy call. ANY and ALL updates I find are by me calling the dealership. I feel as if I am being treated lower than dirt without doing anything to this dealership. At this point I do not know if you can do anything but I believe you should be aware of how some people are kicked to the wayside for doing no wrong. I anticipate picking up my car sometime if premier nissan decides that I am worthy of service.
10-05-2007, 07:06 PM
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Id reread and try to fix up the last 2-3 paragraphs if you feel its really important.
The letter starts off really nicely and informative, but towards the end it feels like rambling.
Then again, is this English 101?
The letter starts off really nicely and informative, but towards the end it feels like rambling.
Then again, is this English 101?
10-05-2007, 08:30 PM
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Originally Posted by RX350Z
when u guys get a chance please read this and tell me your thoughts. should I add/delete things? or just give up period.
Mr. Williams,
My name is **********, a first time Nissan owner as of 9/12/07. I completed the paperwork on a certified used 06 350z and picked up the vehicle on 9/14/07 from Premier Nissan in Metairie, LA.. After owning the car for 2 hours the fuel gauge showed that there was no fuel in the car (after the dealer filled the tank) and I received a check engine light. I brought in the vehicle to the service department on 9/15/07 as soon as they opened.
I was informed by Phil that my vehicle could not be serviced until Monday when the technicians were available, to which I agreed. On Tuesday after calling repeatedly I was informed that they had to order a part for the fuel tank and that this process would take about 3-5 business days. After that time period passed I called and was informed the part was on backorder. Finally on 9/25 the vital components were received but they ordered the WRONG part.
I visited with the used car manager whom I purchased the vehicle from and he apologized and called the service department. I received a phone call back on Friday and was informed that I am being placed as a "high priority." Phil informed me the parts and service would be completed on Wednesday/Thursday of this week (10/3-10/4).
I write this email to you from my home EXTREMELY disappointed. I was not given a phone call, but rather had to have my girlfriend stop by the dealership to get an update today since getting someone to answer the phone is impossible. She was informed around 1:00pm that the car should be ready by closing. I called approximately 4:45pm to ask if it was done and he told me that it is almost done but they ran into an electrical problem and would be calling me soon. So yet again another week has passed by that I will not get to enjoy my vehicle and get to spend it in a rental car.
I NEVER received any type of courtesy call. ANY and ALL updates I find are by me calling the dealership. I feel as if I am being treated lower than dirt without doing anything to this dealership. At this point I do not know if you can do anything but I believe you should be aware of how some people are kicked to the wayside for doing no wrong. I anticipate picking up my car sometime if premier nissan decides that I am worthy of service.
Mr. Williams,
My name is **********, a first time Nissan owner as of 9/12/07. I completed the paperwork on a certified used 06 350z and picked up the vehicle on 9/14/07 from Premier Nissan in Metairie, LA.. After owning the car for 2 hours the fuel gauge showed that there was no fuel in the car (after the dealer filled the tank) and I received a check engine light. I brought in the vehicle to the service department on 9/15/07 as soon as they opened.
I was informed by Phil that my vehicle could not be serviced until Monday when the technicians were available, to which I agreed. On Tuesday after calling repeatedly I was informed that they had to order a part for the fuel tank and that this process would take about 3-5 business days. After that time period passed I called and was informed the part was on backorder. Finally on 9/25 the vital components were received but they ordered the WRONG part.
I visited with the used car manager whom I purchased the vehicle from and he apologized and called the service department. I received a phone call back on Friday and was informed that I am being placed as a "high priority." Phil informed me the parts and service would be completed on Wednesday/Thursday of this week (10/3-10/4).
I write this email to you from my home EXTREMELY disappointed. I was not given a phone call, but rather had to have my girlfriend stop by the dealership to get an update today since getting someone to answer the phone is impossible. She was informed around 1:00pm that the car should be ready by closing. I called approximately 4:45pm to ask if it was done and he told me that it is almost done but they ran into an electrical problem and would be calling me soon. So yet again another week has passed by that I will not get to enjoy my vehicle and get to spend it in a rental car.
I NEVER received any type of courtesy call. ANY and ALL updates I find are by me calling the dealership. I feel as if I am being treated lower than dirt without doing anything to this dealership. At this point I do not know if you can do anything but I believe you should be aware of how some people are kicked to the wayside for doing no wrong. I anticipate picking up my car sometime if premier nissan decides that I am worthy of service.
10-06-2007, 04:36 AM
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Originally Posted by soleil350z
the phil u mention..is that phil leoni the GM?
Last edited by RX350Z; 10-06-2007 at 04:45 AM.
10-06-2007, 05:24 AM
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Originally Posted by RX350Z
when u guys get a chance please read this and tell me your thoughts. should I add/delete things? or just give up period.
Mr. Williams,
My name is **********, a first time Nissan owner as of 9/12/07. I completed the paperwork on a certified used 06 350z and picked up the vehicle on 9/14/07 from Premier Nissan in Metairie, LA.. After owning the car for 2 hours the fuel gauge showed that there was no fuel in the car (after the dealer filled the tank) and I received a check engine light. I brought in the vehicle to the service department on 9/15/07 as soon as they opened.
I was informed by Phil that my vehicle could not be serviced until Monday when the technicians were available, to which I agreed. On Tuesday after calling repeatedly I was informed that they had to order a part for the fuel tank and that this process would take about 3-5 business days. After that time period passed I called and was informed the part was on backorder. Finally on 9/25 the vital components were received but they ordered the WRONG part.
I visited with the used car manager whom I purchased the vehicle from and he apologized and called the service department. I received a phone call back on Friday and was informed that I am being placed as a "high priority." Phil informed me the parts and service would be completed on Wednesday/Thursday of this week (10/3-10/4).
I write this email to you from my home EXTREMELY disappointed. I was not given a phone call, but rather had to have my girlfriend stop by the dealership to get an update today since getting someone to answer the phone is impossible. She was informed around 1:00pm that the car should be ready by closing. I called approximately 4:45pm to ask if it was done and he told me that it is almost done but they ran into an electrical problem and would be calling me soon. So yet again another week has passed by that I will not get to enjoy my vehicle and get to spend it in a rental car.
I NEVER received any type of courtesy call. ANY and ALL updates I find are by me calling the dealership. I feel as if I am being treated lower than dirt without doing anything to this dealership. At this point I do not know if you can do anything but I believe you should be aware of how some people are kicked to the wayside for doing no wrong. I anticipate picking up my car sometime if premier nissan decides that I am worthy of service.
Mr. Williams,
My name is **********, a first time Nissan owner as of 9/12/07. I completed the paperwork on a certified used 06 350z and picked up the vehicle on 9/14/07 from Premier Nissan in Metairie, LA.. After owning the car for 2 hours the fuel gauge showed that there was no fuel in the car (after the dealer filled the tank) and I received a check engine light. I brought in the vehicle to the service department on 9/15/07 as soon as they opened.
I was informed by Phil that my vehicle could not be serviced until Monday when the technicians were available, to which I agreed. On Tuesday after calling repeatedly I was informed that they had to order a part for the fuel tank and that this process would take about 3-5 business days. After that time period passed I called and was informed the part was on backorder. Finally on 9/25 the vital components were received but they ordered the WRONG part.
I visited with the used car manager whom I purchased the vehicle from and he apologized and called the service department. I received a phone call back on Friday and was informed that I am being placed as a "high priority." Phil informed me the parts and service would be completed on Wednesday/Thursday of this week (10/3-10/4).
I write this email to you from my home EXTREMELY disappointed. I was not given a phone call, but rather had to have my girlfriend stop by the dealership to get an update today since getting someone to answer the phone is impossible. She was informed around 1:00pm that the car should be ready by closing. I called approximately 4:45pm to ask if it was done and he told me that it is almost done but they ran into an electrical problem and would be calling me soon. So yet again another week has passed by that I will not get to enjoy my vehicle and get to spend it in a rental car.
I NEVER received any type of courtesy call. ANY and ALL updates I find are by me calling the dealership. I feel as if I am being treated lower than dirt without doing anything to this dealership. At this point I do not know if you can do anything but I believe you should be aware of how some people are kicked to the wayside for doing no wrong. I anticipate picking up my car sometime if premier nissan decides that I am worthy of service.