I'm glad this was brought to a public forum and because it was it was able to get resolved and show to the higher power people at perfomance on paper what is going on, on thing is when somone tells you something and its another when you read it!

Anyways thanks to mando for posting this for us all and thanks for jeff at performance for correcting the problem very rapidly!

performance is still my favriote nissan dealer!!

 

Wicked4u2c,

I understand how you feel man. Last July, I took my car there for an oil change.

Next thing I noticed when my car was pulled up (after finished the oil change), I noticed there was a cut on my bumper. I didn't catch the bastard that drove my car. He ran away from the car so fast.

I spoke to the manager (Jeff or Jason were not in that time) and they agreed to fix it. Lucky I found the incident on the lot or else it would have been hard to prove to them.

Its basically my story against theirs. I talked to Jeff a few times on the board and he assured me that I will get a new bumper , which I did (jeff is great).

So for all of you that takes the car to the dealership, make sure you verify for dents/scratches before driving off.

From this day, I am doing my own oil change. Its not about the money, but more of a hassle to visit dealerships.

Btw, I have an '04 (built date Feb. 04) with teeth grinding 3rd gear. I have 5 manuals in the past and nothing is like this. I am just waiting until it breaks i guess (12k miles).

Tony

 

I didn't bother to read past Jeff's post quoted above. I assume the problem will be taken care of. My experience with Performance Nissan, which is pretty extensive, is that Jeff is the can do guy, and Jason is his right hand man. Let anyone else help you, and you could be in trouble. There seems to be some tension between the Parts Dept. (Jeff and Jason), and the Service Dept. (lots of turnover and excuses). Get Jeff involved and it should be OK.

 

I had the "pleasure" of being helped by JD a few months ago when I went in for my "30 minutes or it's free" oil change. For some reason, when I left Performance that day, I had a feeling that I didn't like that guy. Now that I think about it...

The first thing was that he drove my car to the service area in the back while leaving me standing there waiting for him to come back. Now, I thought that was weird. Isn't it the service TECHS, not the service WRITERS, who drive the cars??? (That's the way I've always seen it.) I brushed it off because he said that he was thinking of buying a Roadster and was asking me a bunch of questions about it.

The other thing was when I asked him if my car was ready (40 minutes later). He said it'll be out soon. I was waiting for him to offer the oil change for free, per their policy, but he didn't. (I was offered it on my first service at Performance.) Again I brushed it off because one of the other employees had said that he hadn't been there long; I wasn't in a rush anyway; and I don't mind giving Performance my $16.

So far, my best experience has been with Rick. (Maybe it's because we're both Filipino.)

 

just for the record
i had horrible service at riverside infiniti

 

Yes, its REALLY close to my house and I HAVE taken my car there to do maintanence work which they did a fine job. I went with Performance because I do business with them and at the same time they work on a lot of modified cars so they would take care of the car better (I would assume so). Again, even though all this BS happened I knew it was going to be taken care of. And if you have leadership (jeff) things will be done right and I can have peace of mind.


THIS IS SCARY!!! He told me the EXACT SAME THING! He was telling me "How do you like the car? Im getting ready to buy one soon" That's freaky, yeah JD gave me a very bad vibe. Even when I was talking to him I was joking with him and he was very serious. Specially when I was on the phone with him it was almost like he was ignoring everything i was telling him. Everyone was telling me (friends family) that he was disapointed because he probably was telling everyone that he was going to show up in a fixed up Z but got shot down. He had LONG PAUSES on the phone, and when I mean LONG im talking like 20seconds... I had to say "JD do you understand?" And finally he would say something. My intentions were not to get him fired, I didn't even mention anything to Performance about this. (even though everyone I spoke to said "THIS IDIOT SHOULD GET FIRED!) but seeing the turnout on this I have no sympathy for this idiot and he got what he deserved.

DONALD TRUMPH VOICE: YOUR FIRED!!

 

Thanks for all the input everyone. It's 5:15am and our big meeting is in 45 min's. I copied everyones comments here and they will ALL be discussed. I truly hope this is going to wake up a few people around here and start a whole new way of doing business. Not just for you guys, but all of Performance Nissan's customers. Please PM me in the future with any comments so I can keep up on how our Service Dept is doing. If you don't speak up, I won't know, and if I know, I can do something about it. BTW: they did follow through and JD is gone. The reorganization has begun.

 

Jeff,
I haven't never visited your store, however I have purchased goods from you online, and I must say the thoroughness (from just reading these posts) that you have demonstrated revives my faith in dealerships. If I wasn't on the other coast I would definitely bring my automobile to you guys. Again I just want to give my support as a online customer, and someone who watches to a dealership that really looks like it is trying.

Brett

 

Hey Jeff, how did the meeting go??

 

We need details!

 

Very well. They told the 5 remaining guys that this company will no longer put up with half-*** work. Everyone there was told that their jobs are on the line and it was time to change the way we treat our customers. The General Manager is camped out in service for the next week to see how things are going. All the comments in this thread and the PM's I received were discussed not on the validity or why it happened, but what the customer has gone through to get to the point of feeling like they do about the treatment here. All in all, it was very productive. IF they (service) follows through with 3/4 of what was talked about..... I'm sure most people will see a big difference. We will see. I'm trying to be more involved with service while they go through this new learning curve and help put new policies into effect.

 

I haven't really been following this thread but really want to take my hat off to Performance and especially Jeff and Javier.
I drove from OC to Performance because all the other dealers I've taken it to (especially Power - Irvine) are, well .....SH*T.
I PM'ed Jeff a few days prior and was told to ask for Javier if Jeff wasn't available. Met with Javier and he did EVERYTHING he could to fix the problem (Bad Tranny). The tranny wasn't grinding but was noisy, clunking, wining etc, etc. He was on the phone with Nissan for over an hour to get the new tranny and hire car approved. Great job ! Finally met with Jeff (super busy guy) but he still had time for a chat about the 350 race team etc.
Jeff and Javier certainly do a great job there. I won't hesitate to drive all the way to Duarte again.

Thanks again Jeff for working your magic.

Paul

 

Yeah, Jeff, thanks for everything! I've seen you on occasion at Performance and at shows, but never actually talked to you. Jason's helped me out a few times, though. Hope that everything's still good when it's time for my service next month!

 

interesting thread.

Jeff, thanks for taking such an aggressive approach to "fix" the dealership.

maybe I will drive up to you guys in the future!

 

*sign*... i wish we have some "Jeff" up in nor cal because all Nissan dealer -Service department up here are so much bs.

 

Well, not every story has a happy ending.... yet. Seems Armondo's car got a small scratch on it while it was here!!! Yes, we will make it right...... Damn, does it ever end. So today all the Tech's are being gathered up and beat up. They too will be on notice that this Dealer will demand nothing less than 100% care for these and all customers cars, or if anything happens to step up and let us know so we don't look like idiots when we deliver the cars back to the customers. Not sure if you guys know, but last month I cleaned house in Parts and now have 3 new face's in my Nismo Dept (Tony, Andy, Nicole) to work with Jason and Jenny. We are also "talking" about building a tuner shop down the street from our store so we don't have to worry about some of the questionable installs (in Nissans eye's) like Blowers, valve bodies and Nitrous. Over all I'm pretty excited where this store is going. I've been here 10 years and unless a job opens up at San Luis Obispo Nissan (they probably can't pay me enough) ..... I'll hope to be here the rest of my life.

 

i know this is off topic but what is you take on this issue? https://my350z.com/forum/showthread....hreadid=106957 since you work @ nissan, can you validate this TSB?
Dustin

 

Perf Nissan replaced my tranny + installed my flywheel and clutch in 1 day. Service dude only drove it around the block to replace the tranny under warranty. The old service manager (Mike) was cool with the warranty service. Jason & Jeff also gave me a sweet deal on the clutch/flywheel set.

P.S.
I wouldnt let the service guy drive my car home either, regardless the mileage. Driving my car after-hours? Yeah right.

 

Jeff, move to Dallas, Tx.

 

Jeff I have never taken my car to performance Nissan but I have ordered parts from your store, I am very impressed by the way you have handled this and I will be sure to take my car there for any problems or installs.