I went to Performance Nissan (where I bought my car) for an oil change, and it took 2 hours. They were apparently backed up, and the service manager informed me that since they are under new ownership, they will no longer take walk-ins. They are also quite a ways from me since I live in West L.A.

I don't trust Santa Monica Nissan - I went in to buy a cargo net and they asked for $80!! It's a freaking $30 cargo net. The cars on their lot are also pricier than other places I've been to.

Anyone been to the one in Downtown L.A.? How's their service dept.? Cerritos Nissan? Any other suggestions? Thanks.

 

For an oil change just go to jiffy lube, or DIY, easy **** like oil changes doesnt matter where u go.

 

Alhambra Wondries is pretty good. Ask for David and only him.

 

Do you know who you talked to? I've never heard of us turning customers away before.

 

So Performance Nissan, you guys don't take walk-ins any more? I was planning on coming by there again on Saturday for an oil change, so I should I make an appointment this time?

 

Well, I just talked to the service manager and we do accept walk-ins still but priority will go to those who made an appointment. Basically, by trying to set up an appointment based schedule, we can see what's coming in so we can staff appropriately to keep wait times down for customers. We usually will never turn down walk-in customers unless it's a big job and we just don't have time to get his car out that day. At least this is my understanding of what's going on.

 

I will never again go to Jiffy Lube - bad experience/horror stories. A friend's car started to leak oil all over the place after an oil change from there. My bad experience is with my old car. I have a suspicion one of those techs intentionally ripped the rubber lining on my windshield wiper blades to get me to replace them. This was two weeks after I just replaced them myself.

DIY - I don't have the tools or the space to work on my car. BTW it is too much PITA to do this on your own anyways - easier to pay the $40 to get it done by people who know what they're doing.

 

Thanks Brian. I wasn't turned away, but I was told I had to wait 2 hours. It was on a Saturday, so I imagine it was busy. I came in to the dealership since I got a letter in the mail with a promo offer of $29 dollars for an oil change - it stated no appointment was necessary. I also had to pick up some parts for the car anyways. I will definitely make an appointment next time.

BTW, I hope the ownership change does not affect the good service that you guys have a reputation for.

 

Thanks. I will go there for simple oil changes and stuff.