Fontana nissan - horrible
11-10-2009, 02:17 PM
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Fontana nissan - horrible
UPDATE
( Picked up my car today and had spoken with the master technician there and a couple of other techs. Really good guys and seem to know their knowledge not only on cars but on 350z 's as well. They explained the issue thoroughly and really took the time speak with me. Scott from Fontana is also a great guy and really puts his heart out there to make things right for his business and customers and would like to thank him as well for stepping up and assisting with my problem there. As for the service adviser the guy was still Rude and Disrespectful and Thankfully he was not a tech working on cars... haha
To further Conclude my update with Fontana Nissan, There was a misunderstanding with the whole "FRAUD" situation and Nissan added the new MASS AIR FLOW SENSOR today and did more work than they were supposed to when realizing it was just the hose that was off. No Fraud, No Lies. )
Let me start by saying, the customer service there is HORRIBLE ! Service Advisers are RUDE, IGNORANT, and CARELESS ! Technicians Do NOT do the jobs and LIE !
Took my car in to take care of my check engine light and the service adviser pops my hood takes a look at the engine bay then deliberately just drops the hood and slams it..
Guy is being a total ******* and pretty much treating the customer disrespectfully.
After 2 hours of waiting i get my car back and without my premission they added a new mass air flow sensor. the DTC came up as a P0171 and stated "AIR FLOW RUNNING LEAN". For Correction it stated "CHECK AND REPLACE MASS AIR FLOW SENSOR. Check and then replace? okay....
Get home and pop the hood to check out my NEW MASS AIR FLOW SENSOR.. ITS THE SAME ONE ! How do i know? the bolts are still stripped and my old sensor still has the mark i left on it ! Fraud much !? i think soo..
I take my car back there because couple days later the check engine light came back on and the same A-HOLE service adviser says he needs to talk about it with Nissan. And does not care about what i told him or didn't help me at all ! Response i got was 1-800-NIIIIIISSAN .
( Picked up my car today and had spoken with the master technician there and a couple of other techs. Really good guys and seem to know their knowledge not only on cars but on 350z 's as well. They explained the issue thoroughly and really took the time speak with me. Scott from Fontana is also a great guy and really puts his heart out there to make things right for his business and customers and would like to thank him as well for stepping up and assisting with my problem there. As for the service adviser the guy was still Rude and Disrespectful and Thankfully he was not a tech working on cars... haha
To further Conclude my update with Fontana Nissan, There was a misunderstanding with the whole "FRAUD" situation and Nissan added the new MASS AIR FLOW SENSOR today and did more work than they were supposed to when realizing it was just the hose that was off. No Fraud, No Lies. )
Let me start by saying, the customer service there is HORRIBLE ! Service Advisers are RUDE, IGNORANT, and CARELESS ! Technicians Do NOT do the jobs and LIE !
Took my car in to take care of my check engine light and the service adviser pops my hood takes a look at the engine bay then deliberately just drops the hood and slams it..
Guy is being a total ******* and pretty much treating the customer disrespectfully.After 2 hours of waiting i get my car back and without my premission they added a new mass air flow sensor. the DTC came up as a P0171 and stated "AIR FLOW RUNNING LEAN". For Correction it stated "CHECK AND REPLACE MASS AIR FLOW SENSOR. Check and then replace? okay....
Get home and pop the hood to check out my NEW MASS AIR FLOW SENSOR.. ITS THE SAME ONE ! How do i know? the bolts are still stripped and my old sensor still has the mark i left on it ! Fraud much !? i think soo..
I take my car back there because couple days later the check engine light came back on and the same A-HOLE service adviser says he needs to talk about it with Nissan. And does not care about what i told him or didn't help me at all ! Response i got was 1-800-NIIIIIISSAN .
Last edited by IbarraZ33; 11-11-2009 at 06:57 PM.
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11-10-2009, 05:03 PM
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Hi IbarraZ33,
I deeply apologize for your experience here. I am unaware of what went on with your visit...but I have brought this to the attention of higher powers here. It is not common practice here to treat anyone with disrespect or give them anything less than a great experience here. We are going to look into this for ya and see what we can do to make it right.
Respectfully,
Scott VanderHeide
Motorsports Director
Fontana Nissan
I deeply apologize for your experience here. I am unaware of what went on with your visit...but I have brought this to the attention of higher powers here. It is not common practice here to treat anyone with disrespect or give them anything less than a great experience here. We are going to look into this for ya and see what we can do to make it right.
Respectfully,
Scott VanderHeide
Motorsports Director
Fontana Nissan
Last edited by Scott@fontananissan; 11-10-2009 at 05:05 PM.
11-10-2009, 06:27 PM
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I will see what kind of story they will come up with tomorrow. Heard Alot of Good reviews about frank at Empire Nissan At Ontario. Might just take it to them tomorrow if they don't do the job at FONTANA. + its closer.
11-10-2009, 09:23 PM
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Hi IbarraZ33,
I deeply apologize for your experience here. I am unaware of what went on with your visit...but I have brought this to the attention of higher powers here. It is not common practice here to treat anyone with disrespect or give them anything less than a great experience here. We are going to look into this for ya and see what we can do to make it right.
Respectfully,
Scott VanderHeide
Motorsports Director
Fontana Nissan
I deeply apologize for your experience here. I am unaware of what went on with your visit...but I have brought this to the attention of higher powers here. It is not common practice here to treat anyone with disrespect or give them anything less than a great experience here. We are going to look into this for ya and see what we can do to make it right.
Respectfully,
Scott VanderHeide
Motorsports Director
Fontana Nissan
11-10-2009, 09:37 PM
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Throw in Buena Park Nissan, Huntington Beach Nissan, and the infamous, Cerritos Nissan to this list too. Nissan in general in my humble opinion, has the sh!ttiest service departments period from what I've experienced.
Last edited by USMCkang; 11-10-2009 at 09:39 PM.
11-11-2009, 08:48 AM
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Scott is a great guy. Met and Talked with him personally before. Nothing against him at all and i do really appreciate that he did step up to the plate and will hopefully help to resolve the issue.
