UPDATE

( Picked up my car today and had spoken with the master technician there and a couple of other techs. Really good guys and seem to know their knowledge not only on cars but on 350z 's as well. They explained the issue thoroughly and really took the time speak with me. Scott from Fontana is also a great guy and really puts his heart out there to make things right for his business and customers and would like to thank him as well for stepping up and assisting with my problem there. As for the service adviser the guy was still Rude and Disrespectful and Thankfully he was not a tech working on cars... haha

To further Conclude my update with Fontana Nissan, There was a misunderstanding with the whole "FRAUD" situation and Nissan added the new MASS AIR FLOW SENSOR today and did more work than they were supposed to when realizing it was just the hose that was off. No Fraud, No Lies. )



Let me start by saying, the customer service there is HORRIBLE ! Service Advisers are RUDE, IGNORANT, and CARELESS ! Technicians Do NOT do the jobs and LIE !

Took my car in to take care of my check engine light and the service adviser pops my hood takes a look at the engine bay then deliberately just drops the hood and slams it.. Guy is being a total ******* and pretty much treating the customer disrespectfully.

After 2 hours of waiting i get my car back and without my premission they added a new mass air flow sensor. the DTC came up as a P0171 and stated "AIR FLOW RUNNING LEAN". For Correction it stated "CHECK AND REPLACE MASS AIR FLOW SENSOR. Check and then replace? okay....


Get home and pop the hood to check out my NEW MASS AIR FLOW SENSOR.. ITS THE SAME ONE ! How do i know? the bolts are still stripped and my old sensor still has the mark i left on it ! Fraud much !? i think soo..

I take my car back there because couple days later the check engine light came back on and the same A-HOLE service adviser says he needs to talk about it with Nissan. And does not care about what i told him or didn't help me at all ! Response i got was 1-800-NIIIIIISSAN .

 

Good to know.. ouch.

 

This is about the 3rd or 4th case I've heard about Fontana Nissan's horrible service department from both my350z and the37OZ forums. Go to Metro Nissan and ask for Frank instead.

 

wowser, sorry to hear bro

 

Good thing I can check them off of my list people to get an alignment from

 

Theirs one place I'm not taking my car to.

 

Hmm. I think I see their banner ad on here from time to time, too.

 

I'd also file a complaint with the Better Business Bureau. If anything, just so it's on record.

 

Hi IbarraZ33,

I deeply apologize for your experience here. I am unaware of what went on with your visit...but I have brought this to the attention of higher powers here. It is not common practice here to treat anyone with disrespect or give them anything less than a great experience here. We are going to look into this for ya and see what we can do to make it right.

Respectfully,

Scott VanderHeide
Motorsports Director
Fontana Nissan

 

Hmm, I was about to try FontanaNissan for Alignment but

 

I hope this works out for you dude.

 

I will see what kind of story they will come up with tomorrow. Heard Alot of Good reviews about frank at Empire Nissan At Ontario. Might just take it to them tomorrow if they don't do the job at FONTANA. + its closer.

 

I would just check and see if Empire does a lot of High performance work first.

 

This is great stuff here Scott. Thanks for stepping up to the plate and fix things. I know there are times when the people you employ don't always do their best to represent your name and services and this is clearly one of those times.

 

Throw in Buena Park Nissan, Huntington Beach Nissan, and the infamous, Cerritos Nissan to this list too. Nissan in general in my humble opinion, has the sh!ttiest service departments period from what I've experienced.

 

All I can say is just stop getting your Z serviced at any and all Nissan dealerships.
Straight up Nissan does not give a dam about you or your car.
Just find yourself a reliable independent shop and your set.

 

Scott is a great guy. Met and Talked with him personally before. Nothing against him at all and i do really appreciate that he did step up to the plate and will hopefully help to resolve the issue.

 

hey bro if you are having issues just bring it down to us at precision z. We will figure it out. Also as far as changing out the MAF they only change the sensor not the MAF housing itself if they did change anything.

 

+1,000!

NEVER bring your car to the dealer. Even if you have warranty, more than likely they'll screw up something else and your left with two problems now.....or more.

I'm glad I do all my installs, servicing, troubleshooting, and whatnot

 

i live out in Rancho Cucamonga now Brian and that drive all the way to Woodland Hills is too crazy.. thanks though..