I called Tom Peacock Nissan, of Houston, on Friday to schedule an appointment on March the 20th for the 350Z Fuel Hose Recall. They put my name down and told me to come on Monday. After arranging a ride home with my cousin, we went to drop my car off at the dealership for the recall. As soon as I got there the service manager told me that the parts have not arrived yet, and I should call back in two weeks. We made a trip for nothing. I have had questionable experiences with Nissan Service before and today just reaffirmed it. If this continues, I will not buy another Nissan and will tell others as well.

 

also stay away from Baker Jackson Nissan South. They're really bad!

 

Tom Peacock Nissan has a bad service department bit a good sales department...thats where I bought my Z from. They gave me the run around for a while about parts not coming it etc etc. They finally worked on her and fixed her nice...but it took alot phone calls

 

pat peck nissan is the worst even the gm will cus you and call you a liar and nissan north american does not care about their customers i will never own another nissan.

 

We should forward this thread link to them. Ha ha!!

 

^ yeah we should, how bad can it get? I usually go to baker jackson nissan north for my murano oil changes but i am not going to buy another car from them. I think somebody on here said sterling mccall was good.

 

thanks for the tip boma

 

I had my last z serviced and warranty work done at Sterling Mccall. Havent taken the new Z yet.

 

i say they all pretty much suck. i have been to all of them for a part or for some other reason. all u can do is suck it in and just take der BS to get the stuff u must have done with any of them. love the cars hate the service.

 

+1

 

exact same thing happened to me, but at Champion Nissan in katy.

 

The dang baker jackson lady wouldnt even let my dad test drive the car alone. Those people are stingy like man. I am going to sterling mc call to get my Z. in a couple of months when i do get it.

 

anyone ever get the follow-up survey call? I used to be a porter at ford a long time ago. the service reps got weekly reports on customer service satisfaction. these reports determined wether the shop was certified in some special way. it really mattered. give your cell # instead of a home # to make sure you fet these calls.

 

I filed a complaint via nissan's website. I got a phone call from NNA and the representive was friendly. He talked to me about what happened and he said they will forward a copy of my letter to Tom Peacock.

Well, I was awoken by a phone call this morning. It was Tom Peacock, and they said I could bring my car in tomorrow for the fuel hose. The man was friendly about it. I would have had to wait two more weeks if I didn't complain.

The power of complaint. It works.

 

so... what dealership is best at taking care of modded Z's for this recall?

 

Glad to see every worked out for you. I'm gonna see how much that hose kit cost. I'll probably drop the suspension and install it myself.

 

i wish pat peck was i talked to the gm and he just cussed me out and hung up on me. all i could do was contact the bbb and pat peck didnt even care and nissan told me oh well.

 

From the MANY reports that I get from members of the Z Club of Houston, Sterling McCall has been the most reliable and dependable that I've found...but like every other dealership in the world, they are in a constant state of turmoil and personnel turnover.

One place that have proven to be fairly reliable (none of them are 100%) is Mossy Nissan...but you have to contact Bennie Bynum !!!
He's one of the service writers there. He's also a member of the Z Club of Houston, and a Z Owner. A very cool dude ! Very helpful and a no B.S. kind of guy. If you call him, tell him that Z Car Dave says "Hi".
He's taken care of me on more than one or two occassions !
He knows which of their mechanics are the most "Z friendly"
zcardave

 

It always get me upset to here this from Nissan Dealers. The Worse dealer i have been to was the one at West Palm Beach in Fl. when i used to live there.

 

Thanks for the heads up.