My service experience was at minimum, excruciatingly painful. I went in expecting a certain level of courtesy and expertise. My car had some repairs that needed to made. I totally understand it may take several days to repair. However, I was surprised to see my car sitting on the lot for two days without any work done. In addition my car was left unlocked. Does anyone want to steal any belongings in my car? If my car wasn't going to be worked on, why not just ask me to bring it in another day so I won't be stranded for an entire weekend. I paid a premium for a Gold Preferred warranty and now Nissan wants to charge me for a problem that has never been fixed to my satisfaction. I am never bringing my car here for service again. I will go out of my way to have it repaired somewhere else. If Nissan wants to treat their loyal customers this way, I will change my allegiance to that of a manufactuer who knows what the definition of service. A car maker that understands "satisfactory" is not enough.

 

was this at baker jackson north or south? i always go to baker jackson north and have been treated really well every time.

 

Baker Jackson south.

 

B J south is horrible. You should've asked us first. I took my car there once. Never again.

 

took my z to the one on 290 for some body work... they first tried to return my car to me with bumps in the paint, left me waiting for hours on them to "buff" the bumps out then to tell me they had to repaint it... 4 days turned into 9 days... never again will i go to baker jackson.

 

I use North Houston Infiniti (1960 and 45) and have never had a complaint! I know they aren't a nissan dealership, but for any infiniti drivers I strongly recomend them!

 

infiniti dealer service is 10xs better than most nissan service.

 

yeah baker jackson south sucks big ones! i took my car there one time for my first "free" oil change, well lets just say that i had to pay $1000 deductible, and my insurance company had to cough out a check for $2500 in repairs, mainly body work. but then again it was partially my fault because i had a remote starter in it, and its 6spd. but you would think if you tell the tech thats dealing with your car not to push a certain button, that he wouldn't push it. on top of that, who leaves their car in reverse gear without the E-brake lifted? point is their customer service sucks and so does their responsibility of taking care of customers cars. And FYI...STERLING MCCALL FTMFW!!!

 

you have got to be ****ing kidding me. after i had turned over my car, i realized i needed stuff from my trunk. the attendant walked me all the way to my car and handed me the keys. i was curious why he didn't just hit the button and unlock my car. thats when he told me about some car that started driving itself because it had a auto-starter... hahahah it was YOU!!!!

 

lol... they like to learn the hard way.

 

If it's not to far for you my wife and I go to Champion Nissan out in Katy. They are always treat us well. Granted we did buy 2 cars from them, but the service dept. has always been very helpful. I also had a bad experience from BJ south. I got an unexpected SEL on my Murano while in the med center so I stopped by. Not only did the guy not wanna help, he acted like I couldn't afford my Murano. I didn't even bother to have serviced there. Took it to Champion and they got me in the next day and out in the same day.

 

i got my z at north houston infiniti and i regret it. the service was horrible and the sales people were rude. my sales lady yelled in my face. it took two months to get my plates (and me calling up there everyday) and i took my car in to have the windshield replaced and the radio and clutch looked at the day after i got it. i was in a rental for 2 days and they only replaced the windshield. when i finally got the car back they gave it to me dirty with tape left on it.

 

wow, remind me never to use a dealership around houston....ill stick to dallas

 

Got some body work done away from Nissan. They did a good job. However, something crawled up in the engine and ate some wires. Took it to BJ North and they solved the problem. Very nice service and quite polite. Wassup wid dat?

 

I bought my Z from them this past November. I had a great experience.