AdvanZ33

iTrader: (105)

So I was shopping for some StopTech rotors and of course I was looking for a decent price. I decided to try Autoplicity.com after reading some good and bad reviews (more good than bad). I received an email 2 days later stating they wouldn't be shipped for 3 weeks! I quickly replied to cancel the order as that was an unacceptable time frame; no reply. I then called them within the 1-2 days following the email to confirm the cancellation. The agent on the phone told me the order was to be cancelled for a refund and shortly after our conversation I received a follow-up email stating the same. Great.

Two weeks go by and no refund so I filed a dispute with PayPal to get the ball rolling on a refund (and get their attention). The next day I get an email that the parts have shipped (from a large auto parts distributor Motovicity). I quickly replied to that email that the order was supposed to be cancelled and the package will be refused, furthermore, to direct any future correspondence to PayPal. I was then told they could not cancel the order as the parts were being sent from the manufacturer...yeah, whatever.

All in all, it took almost 1 month to finally get my money back by winning the dispute via PayPal when all Autoplicity needed to do was click "Issue Refund" the day I called. Drop shippers at their finest

I also wrote a review on their page but something tells me that will never be seen.

To wrap it up, I ordered the same parts from Rock Auto and had them within 3 days...and cheaper. Lesson learned.

abarclay

iTrader: (41)

It's crazy to think that even after doing your due diligence and checking into the company before ordering from them, something like that can happen.

Sucks that it happened, but it's a good example of what to do in case someone else finds themselves in a similar situation; especially with cost of used Z's now and amount of people who are new to the hobby.

Thanks for sharing!

MicVelo

Being a long time sales type, I used to instruct my teams thusly:

"If you give good customer service, your customer will tell 3-4 people. If you give BAD customer service, your customer will tell 20 people".

And it's even MORE true today when all it takes is one hipster f*ck with the Yelp app on his/her phone.

But yeah, I don't understand why companies don't get the concept of "the customer's always right" (even when they're being d**ks about something they're clearly wrong about.)

Thanks for sharing, Eddie, no biz from me for sure!

nizmo_0385

iTrader: (5)

Thanks for honest review. I too had a negative experience with them ordering ebc yellowstuff pads

jhc

Thanks for the heads up.

musubi

iTrader: (1)

Thanks for sharing and the heads-up. Glad you had PayPal to dispute and assist you. Can't blame yourself for trying. I use Rock Auto and have great shipping and service from them.

Side story: I ordered from Rock Auto a pair of headlights for a truck. One side was hazy looking. Emailed them with pics the issue. They shipped out another headlight same day I wrote the email, with no return needed of the faulty one.

Richard Calhoun

Hope you never have to call them 1 hr 40 min on hold and they disconnected me! I was calling about credit card fraud! Never use them!

travlee

iTrader: (8)

3.5 years later........cool story