I know this topic has been discussed numerous times already but I need to vent.

Background:
I placed an order on July 31 for some veilside graphics for my roadster. Since then I have not had any luck getting status on my order.

This is the response I got to my 1st request for status on 8/3
"These are special order graphics and I put your order in today, however the guy who makes these for us will not be back in office until Monday from his vacation."

This is the response I got to the 2nd request for status on 8/14
"Order has been sent to the maker, your card has not been charged until we receive the product. ETA is mid week for parts to ship!"

I was able to finally talk to someone on Tuesday and he told me to call back on Wednesday to find out status. I've been calling ever since and can't get anyone on the phone.

This is the email response I just received after telling them to cancel my order if it can't be shipped today like I was promised.

"Order is canceled with no charge to your account, we only ship product that works right the first time and this vinyl system is not going that way. Custom work like this takes time and we simply cannot rush it, we spent more money trying to make your kit than we were selling it. Veilside REAL graphics cost 700.00"

My response:
First of all you shouldn’t be advertising and selling a product you can’t have produced correctly in a timely manner.
Second you should have a disclaimer explaining this to your potential customers on your website.
Third I have no problem spending 700.00 (and I will) for something if I can be guaranteed a product and am able to track it’s status and actually be able to talk to someone.

You guys are so quick to post on the boards that you’re doing everything you can to turn the company around and you won’t tolerate “being bashed over past troubles from former owners”. I’M A NEW CUSTOMER and I’m still receiving the same treatment as the previous owners gave their customers.

1.you can’t get anyone on the phone 99.9% of the time
2.you advertise/sell material you can’t deliver in a timely manner
3.your responses to emails are vague and not even signed. (who am I even talking to)
4.the right thing to do if your having issues with a product is inform the customer. NO ONE has ever reached out to me to explain the situation, you just wait for your customers get irate enough trying to find out status for themselves.

From My350Z.com
“…And that is your justified and honorable opinion. True we inherited a flawed company but none the less this issue was not an issue we had much control over. We are working out the manufacturers who actually deliver when they are supposed to and those who just make up random arrival times. Please know me and Ryan are working hard on this issue daily. In the mean time we will not tolerate being bashed over past troubles from former owners from people who simply are not informed. Our results will speak for themselves in the present and future.”


Sorry just needed to vent..... 30+ days of waiting and nothing to show for it........

 

My gut feeling says that it is the same owners/owner. I think the whole "story" was a smokescreen IMO

 

You're quite intuitive.....that's all I will say.

 

I dont know in which context to take that

 

why would you order from them after seeing negative feedback from many members of this forum?

Ive been shopping online for many years now, and I learned my lesson...If you ever see a SINGLE negative feedback about one or another vendor, DO NOT ever order ANYTHING from them. There are many other webstores out there you can order from, just choose another one.

and no matter what they say now...blaming previous owners...blablabla... do not listen to them!

 

I saw the negative feedback after I placed the order. I was stupid for not looking it up first.

BAAAAAADDDDD MMEEEEEE!

 

NOTHING NEW about this vendor (regarding new or old owner)

 

thats what happened to me when I almost got ****ed over by USAPhotoNation.. thank god they didnt charge my card since they didnt have the security code

 

When I order something I always use Paypal and not give the right email address until it's ready to ship and they call me to say the email I provided was incorrect.

 

RJ patterson, get a grip man you were told many times of the delays and you were never charged. After your 2nd email rant to me I canceled your order because I was prtty sure no matter what I sent you would not make you happy.. ..

Cost of My350z.com sponsor ship last 2.5 years $9000.00
Amount of members that cry wolf and can't understand delays- 10,000
The fact that 9/13/05 we wont be on here anymore PRICELESS

I can feel the effects of being off the terrible site already... PEACEFUL!

 

That was really in poor taste. I own a business here in Houston and I know how it feels to be on your side of the counter. I know only the angry customers make noise and the good ones are never heard from again. I know some people want stuff right now and cheap and it just can't happen. Sometimes you just have to eat it. I am sure nothing I say is going to change your buisness plan but for your next ventures, I would try being a little more tactfull and not be as whiny as the very customers that are giving you problems. I believe your problem is that you over promise and under-deliver. You should actually be under promising and over delivering. Tell people it will take a while and if it comes in before that then let them know so they can think you are the greatest. I am not saying this to you directly but some people just weren't meant to run a business. My father started this business but has no people skills. I am not being sarcastic when I say this but there are lots of great books that can help you better your business. You may want to pick up a couple of these books before the next "change of ownership".

 

No you haven't seen the **** i put up with the last 3 years on here and smiled while piles of crap were tossed and I said "thank you masta may I have another" to things like: Dave promised the big truck delivery would be here Tuesday but GASP it got here Weds! This is the worst company ever! And I sat back and grinned. I am out of here so know you will all know what I really think and feel because I took it like a ***** way to long.


So no he had it coming and about 20 other do to.

 

Believe me when I say that not many on this site understand your feelings as much as I do. I have put the show on my self. I did a little "shuck and jive" for the master too. I understand you are leaving. Sometimes the $hit you take isn't worth what you get in return. With the economy the way it is, I can't afford to keep losing customers. Maybe you are doing a lot better than me and don't care but every customer is becoming more and more valuable everyday. I am just suggesting not burning any bridges. You could just humbly bow out. I would take this opportunity to re-evaluate what went wrong and see what could have been done to avoid it. You are right about some whiny little kids on this site that complain but there are also people who have over $40K invested in aftermarket parts as well as many that have exceeded $10K. Think how much better off you would have been if you had the right business strategy to have those people as your loyal customers. It's all in the past now but just take advantage of this break and don't go away bitter and make other people here that had no opinion of you before this start to think badly of you.

 

The only delays I was ever told about was 1 - The guy was on vacation and 2 the order was sent to the maker. Where in these two statements do you tell me there is a problem? The email from 8/14 said "mid-week to ship" NOT we have a problem.

When has anyone from your company ever tried to contact me in the 30+ days I was waiting to keep me informed of status/Problems?

As for my second email rant: This is the one you decided to respond to. What about the 10 voicemails I left requesting status? It was only after my second email rant that you told me that you're original supplier quit and you were having trouble getting it manufactured correctly.

I don't appreciate being told to get a grip and you assuming how I would react or what would make me happy.

Learn to be professional and truthfull and I would have waited patiently.

What Company:
Sends an email to a customer unsigned.
Doesn't return voicemails.
Doesn't answer the phone 99.9% of the times.

Amount of MONEY I spend on my Roadster for Mods $5,000
Amount IPDG will see $0.00
Sanity of not ever dealing with your company again ----- PRICELESS.

MODERATORS PLEASE LOCK THREAD. I'VE WASTED ENOUGH TIME ON THIS BS......................

 

he's gone