Performance Nissan has met and exceeded my expectations
06-06-2006, 07:00 AM
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Performance Nissan has met and exceeded my expectations
As some of you might know, I've been very disappointed with Performance Nissan, and started a thread awhile back about it.
https://my350z.com/forum/the-lounge-off-topic/193791-so-performance-nissan-is-sorry.html
I just wanted to let EVERYONE know that Jason, and Jeff (Part Manager) have gone beyond the call of duty to answer ALL my questions, concerns, and to my satisfaction might I add.
My apologies to Performance Nissan for starting a negative thread. After finally getting their attention, Jeff personally looked into the ""why"" behind the registered letters I sent, having been signed for, but not answered.
Long story short, they have implemented several operating procedures to ensure that a mix-up like what occurred doesn't happen again.
Jeff took a good 40 mins of his time to call me personally, to explain the new safety measures that PN has taken to ensure that what happened with their web site doesn't happen again.
That in my opinion, is what great customer service is all about!
They have met and exceeded my expectations.
Thankyou Jason, and Jeff, I'll gladly do business with you guys in the future.
A satisfied customer,
Regards,
Louis
https://my350z.com/forum/the-lounge-off-topic/193791-so-performance-nissan-is-sorry.html
I just wanted to let EVERYONE know that Jason, and Jeff (Part Manager) have gone beyond the call of duty to answer ALL my questions, concerns, and to my satisfaction might I add.
My apologies to Performance Nissan for starting a negative thread. After finally getting their attention, Jeff personally looked into the ""why"" behind the registered letters I sent, having been signed for, but not answered.
Long story short, they have implemented several operating procedures to ensure that a mix-up like what occurred doesn't happen again.
Jeff took a good 40 mins of his time to call me personally, to explain the new safety measures that PN has taken to ensure that what happened with their web site doesn't happen again.
That in my opinion, is what great customer service is all about!
They have met and exceeded my expectations.
Thankyou Jason, and Jeff, I'll gladly do business with you guys in the future.
A satisfied customer,
Regards,
Louis
06-06-2006, 07:11 AM
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Great, mistakes can happen , its how they are handled that make or brake a company! great of you to send some Thanks to the guys!
Keep flying, makes driving dull!
Dan
Cessna 172 pilot
Keep flying, makes driving dull!
Dan
Cessna 172 pilot
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06-06-2006, 11:00 AM
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Originally Posted by dicky.britton
what is there website again??? it has been so long since i have been there.?
06-06-2006, 12:46 PM
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Originally Posted by cessna
As some of you might know, I've been very disappointed with Performance Nissan, and started a thread awhile back about it.
https://my350z.com/forum/showthread.php?t=193791
I just wanted to let EVERYONE know that Jason, and Jeff (Part Manager) have gone beyond the call of duty to answer ALL my questions, concerns, and to my satisfaction might I add.
My apologies to Performance Nissan for starting a negative thread. After finally getting their attention, Jeff personally looked into the ""why"" behind the registered letters I sent, having been signed for, but not answered.
Long story short, they have implemented several operating procedures to ensure that a mix-up like what occurred doesn't happen again.
Jeff took a good 40 mins of his time to call me personally, to explain the new safety measures that PN has taken to ensure that what happened with their web site doesn't happen again.
That in my opinion, is what great customer service is all about!
They have met and exceeded my expectations.
Thankyou Jason, and Jeff, I'll gladly do business with you guys in the future.
A satisfied customer,
Regards,
Louis
https://my350z.com/forum/showthread.php?t=193791
I just wanted to let EVERYONE know that Jason, and Jeff (Part Manager) have gone beyond the call of duty to answer ALL my questions, concerns, and to my satisfaction might I add.
My apologies to Performance Nissan for starting a negative thread. After finally getting their attention, Jeff personally looked into the ""why"" behind the registered letters I sent, having been signed for, but not answered.
Long story short, they have implemented several operating procedures to ensure that a mix-up like what occurred doesn't happen again.
Jeff took a good 40 mins of his time to call me personally, to explain the new safety measures that PN has taken to ensure that what happened with their web site doesn't happen again.
That in my opinion, is what great customer service is all about!
They have met and exceeded my expectations.
Thankyou Jason, and Jeff, I'll gladly do business with you guys in the future.
A satisfied customer,
Regards,
Louis
Cessna, you started to sound like John Kerry....little flip flip flop flop...LOL
06-07-2006, 06:37 AM
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Originally Posted by fowlman01
glad to hear that Lou. using Verisign is a very good idea.
I agree. I looked into it further, and what a system! Its still not failsafe, but this step is a big one towards added security.
VN_350z
Performance Nissan rules!!!!!!!!!!!!!!!!!!!!!!!!!!
Cessna, you started to sound like John Kerry....little flip flip flop flop...LOL
06-07-2006, 06:42 AM
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Originally Posted by Netko350Z
Soooo... can we still get a discount....
Netko(Has the bug to buy some stuff)
Netko(Has the bug to buy some stuff)
for Perf Nissan....