I took my car in to the Nissan dealership to get my oil change like I do every time without any problems, but yesterday was a different story. I first questioned the service advisor if the side skirts would be a problem hitting the ramps they use; he advised me that they would be ok so that was my only worry so I was relieved. Well I was washing the car this morning and I found a couple of problems. First, where they checked my tire pressure there are now hairline scratches on my wheels by the polished section where my valve stems are. Next, are two things that pissed me off 100%, on my passenger side front fender looks like their was something dripped on the car and it sizzled a little and then it ate through my paint to the metal kind of like an acid effect. So now I have several spots on my fender where there is a dark substance and if I try to get it off like I did earlier the paint comes off. Last but not least, the stands where the car it jacked up from underneath are bright yellow at my dealership so they aren’t hard to miss, well washing my rims I found my front driver side rim has a nice deep scratch like it would if you hit a curb not to mention it has yellow paint on it so I was fuc ing pissed. I have tried to take care of my rims so much and now this happens question is now what do I do? How can I prove that they did this are any of this and what steps do I take to make sure something’s happens as far as getting these things repaired? Any help is welcomed.

 

You're going to have a really tough time proving all that happened while your car was in the hands of the dealership, unless you went over the car and had a tech make a note about the condition of the car/rims BEFORE it went in for service. Also, since you already left the dealership and it's been more than a day, you're probably SOL - the dealership can easily say all the things you noted happened either before you brought the car in, or after you drove it off their property, and there's no real way to prove them wrong. Sorry.

 

sorry man, i hope things will go well for you.

 

Sorry but it is next to impossible to prove anything once the car is off the lot.

 

The stuff on the paint sounds like it was brake fluid. If that's what it is, it's hard to imagine a dealer who would claim you got it on the car, especially if a mechanic was using brake fluid in the next bay and splashed it.

But the rest will be a hard argument to make. We're all sorry it happened to you (and many of us have similar stories).

 

I still would take it in and find out if the dealership will listen to your situation. You never know until you ask. If you have a good, established relationship with the dealership, then I would emphasize to them that you have been a loyal customer and would continue to do so if they help resolve your issue. Take a chance -- you don't have anything to lose.

 

My advice (seeing angry customers come into service a lot at my dealership), keep your cool when you talk to them first. Just like any of us here, I'm sure, are more willing to hear out a nice calm concerned person more so than an irate screaming unreasonable person. I'd be pi$$ed too if I were you, but keep your calm when you go back in and talk to them and they will be much more receptive. If they still don't help you, then do whatever you want. Best of luck, for messing with a Z they certainly need to right their wrongs.

 

Same thing my mom said, so I went to the dealership today to express my issue and I introduced myself to the new Service Manager explained my issue to him and he wanted to take a look at the car. We went outside to take a look at my wheel and I showed him the spot where it had been hit with the yellow paint still on their, he then went and got the gentleman that changed my oil and he also looked at it. He explained to the manger and myself that he must have gotten to close to the racks and hit it but he doesn’t remember doing it. So the manger wanted me to come inside he then pulled up all my info and I guess had seen that I had been coming their for a while then he explained to me that he would take care of getting the wheel repaired. I never mentioned the fender because I had no way of proving that at least the wheel had paint on it, anyhow then he advised me that he is going to figure out another way of servicing my car because he doesn’t want to take the risk of damaging my car anymore when I bring it in to get serviced. So in conclusion I have to take my car in on the 20th to get the wheel fixed, the fender I will get done myself.

 

I had a bad experience on my first oil change @ 3750 miles. Made the appt, wanted Mobil 1, reminded the advisor at arrival, he highlightered as such on ticket, and tech got it wrong - no Mobil 1. Advisor had it redone by same tech. Here is the kicker - Tech dripped oil on engine cover, airbox, bumper, other places in engine well; got oil all over the steering wheel, shifter, windshield, visor, door handle, inside door panel, top of engine hood, driver door handle, outside of both doors.

I ALWAYS inspect my car after every service - long standing habit. Immediate thought - WTF!!! Told the advisor, he had dealer detailers take it back for cleanup, detailers apologized even though not their fault and cleaned my Z up nicely; got home and detailed even more. I spent the next 1.5 hours drafting a very detailed and well worded e-mail to the customer relations VP - no anger, just matter of fact and to the point + stating that I am not looking to get the tech fired. The job is his livelihood. Service manager called the next day, apologized, marked my file for next full service on the house.

This dealer has a good shop. They always inspect before and after. This one just happened to fall thru, mainly because of the advisor. He was having a bad morning and f'ked-up.

Moral of this story - ALWAYS do your own inspection and QC after every service. Don't be rushed to get off the lot. Even if it takes extra time and you are running late, you will be happy that it is done to your liking.

Good luck with your Z. Seems like they are going to make it right with you.

 

Well, I'm glad things worked for you. If you have been a customer there before and reasonable in explaining the situation, most dealerships will listen and take care of the situation.

 

Absoluetly true! Just like they look over the car when you drop it off(they should), you should look over it before you leave. I learned the hard way.

 

one more reason to do-it-yourself... Sorry this happened to you man. Don't let it slide...