I bought from them, and they were always cool about things. This is performance nissan over at duarte, right? It sucks, but I'm not so sure if I would have had my car on jackstands without knowing whether a part would be delivered on time or not.

 

humm, after reading ur experience with mynismo.com, i am not sure i want to make purchase from them

 

Unfortunately, no store is perfect. Things happen. I deal with Performance and have nothing but good things to say about them. I'm sure in the end that they will take care of you.

 

+1.

Certainly it is not rocket science. I am amazed at how companies have terrible inventory control. Very easy to do. Just an easy to make sure the website is linked to that data.

 

i've ordered tons of stuff from them and had only an order messed up....the forgot some rubber cuppings for my CF intake tube and a heatshield for my popcharger

 

I include a note with all internet orders:

If you cannot ship on or before blank, cancel this order and return my money immediately.

 

I will NEVER do business with them.

I called them to place a somewhat large order (about $2000) and was told that I had to order on-line. I told them I could not do that from where I was, and prefered to do it this way. The guy was not polite, he was not helpful, he was not apologetic, he sounded morose and depressed and didn't give a shiite and basically told me to **** off (in so many words).

The whole experience was a real turn-off. I will never attempt to do businesss with them again and will always warn everyone I know likewise.

I called theZstore and got everything I wanted (again... I love those guys!), had a very pleasant experience, the young man who took my order was polite, sounded educated, knowledgable, and was very helpful. The whole process took less than 5 minutes. My order is shipping to my door as I type this.

Another cool thing about thezstore: Any time I've ordered something that was out-of-stock, they told me IMMEDIATELY and were able to give me a good estimate on the date of its restocking. ON THE PHONE.

They have earned a customer for life.

If the mynismo people would have been more accomodating, I'd have ordered everything from them (I prefer to get everything from one vendor rather than place 5 orders with different companies), which would have totalled near $2k.

In short, because mynismo was too lazy (or incompetent) to take a phone order, they sent a couple of grand to their competition and lost a customer for life (I will always own a Z car until death).

After reading the story from the OP, I am so, so glad that I ordered from somewhere else. I have a very low tolerance for incompetence.

 

MyNismo.com used to be good. But like any company growing bigger, their service has become worse and worse. And this is a big problem, they will eventually lose more and more customer

 

DON'T!!!!

Save yourself the grief. Just call thezstore and tell them what you want and it will be on its way with ZERO mistakes (I've ordered lots from them before).

Don't risk getting a cf intake tube without the rubber cupplings or a popcharger without the heat shield.

When you do business on the phone, they can tell you right then if something is in stock or not. If it isn't, you can call the next place within seconds.

I'll be damned if I'm going to place an internet order and then wait (maybe days) to find out if it is even in stock. That will never happen. If a company is too busy to talk to me on the phone, then they are too busy to get my money or business or my recommendation.

 

waa waa waa. You can't please everyone.

 

Well if you could read my post again and see the example scenario. The problem is never to link the website to the database that contains inventory information. The problem is how and when to update the database. Sure, it could be done when a user clicks "Confirm Order" on the website. But if you think of more business scenarios, there are cases when this cannot be the solid rule. You're a software developer yourself, so I'm sure you can come up with a few.

Most warehouse that I know decrement the item from inventory when it's shipped out of the warehouse. There process goes, "order confirmed", "packed", then "shipped". So the question is in which of these 3 processes(some places somehow makes it more complicated and have more than 3 processes) do you considered the item not available anymore? It's more involved than you guys think man.. Give the vendors a break.

 

Smarty pants. Do you even know what Walmart uses to track their inventory? I guess it's easier to run your mouth than doing some actual research. Walmart is the pioneer on RFID technology. They even came up with their own ISO standard on RFID. All the vendors that deal with them have to have each case and pallet tagged with RFID label. They invested billions of dollars on hardware, RFID tags and labors to accomplish the seamless inventory management. Compare Walmart with MyNismo.com? You must be joking. Go learn before you throw out sarcastic comments like that.

 

You cannot write software to handle all exceptions. You code software to handle the huge majority and deal with exceptions when they come up. If these exceptions become common, you modify the software to handle these exceptions dollars permitting. What exactly is your solution? Do nothing and accommodate no one, or accommodate the masses the best you can?

When is an item no longer available? This is purely a business decision. Choose a method that best suits you and go with it. If you find this method doesn't fit you, go with another one. Again, what do you suggest, just do nothing?
Any method of item availability is better than none at all.
Ordering thru a website is usually cut and dry because you are dealing with strictly credit card orders and don't need to bother with credit checks, etc.
When the customer places a credit card order for an item, that item is no longer in stock. Pretty simple really. You don't need to worry about the whole soft commit, hard commit scenario.

And no, it is not complicated at all. You must be inexperienced with what you do to seem so overwhelmed by simple inventory tracking? Inventory is the backbone of any product sales related business.

And as far as giving the vendors a break? How about give the customers a break and be honest with them?

 

Apparently the OP ran into one of these unhandled scenario? Just like you said no software can handle all exceptions.

Exactly, I even pointed out there are different processes and it is purely a business decision. You're the frustrated one. I tink you should suggest something to be done instead of me? lol...

I'm sure they have some in the back bone. But apparently they manage to not have the database always up to date and pissed a few customers off. But then again, that goes to every vendor. And MyNismo.com let the OP cancel his order right away. Some annoying vendors would play game with you to try to keep your money.

Oh I must be really inexperienced lol.. Not really into personal attack on forums. So I'll let this one slip.

Vendors are human too. They work 9-5 like you and me. Maybe try to work with them, complain to them directly before going on a public forum and post nasty thread like this? Sounds to me the OP really only had one phone call with them.

 

[QUOTE=failsafe306]I for one, would never tear my car apart waiting for parts to arrive that I ordered online.[/Q

Ya gotta admit the guys got a point there.

 

[QUOTE=RedBird]+1... The OP sounds pissed off because he already tear his car apart while waiting for part. But later found out the part was on back order. It is MyNismo.com's fault for not informing him. But then again, don't you guys see that more than 50% of his frustration came out of his own action? (oh my car is tear apart already AND now I don't get my pads.)

 

You just contradicted yourself. The OP's situation was far from any type of exception.
The vendor simply doesn't keep his database up to date.
If they did, scenarios like this wouldn't happen.
Which brings me to my point.
It is simple and inexpensive to have an up to date on-hand inventory.
Not difficult. Not expensive. No excuses for not doing so.

Btw, WTH do you mean by some in the backbone?

 

If you really think it's that simple and easy, my company would love to hire you and solve all the problems out there. I'm sure we'll pay you 7 figures.

No need to get all fired up bro. This is a discussion. Is the "WTH" really necessary? What I meant was I'm sure they have some kind of inventory management in the back end. Meaning they might have some handheld device or whatever that talks to the inventory database and update it. But these devices are still USUALLY driven by human users unless you're like Wal-Mart that uses some high end equipment to track every piece of item.

I'm gonna stop responding to you since you start to get all personal instead of looking at the situation as a whole. Peace out.

 

I just checked out your profile. You're only 25. Trust me, you're inexperienced. You've got a long road ahead of you.

 

It's not the age that counts in the software development world. In fact, most of the time it's the other way around since the younger programmers are more up to date with the technology. It's the logic that really counts. I've worked with 45 years old programmers who can't think jack shxt. They can't even learn object oriented programming anymore...