Please oh smart one tell us what IT experience you actually have? LOL

 

I am sorry, but the more you type, the more credibility you lose. You are starting to sound quite foolish.
OF COURSE Eddies' website could read that items are in stock even though they are not. THIS IS because there is no tie in between actual store inventory and internet stock. This is the problem we are discussing.
READ and then try to COMPREHEND.
No wonder you are struggling here. You can't even separate the problem from the solution.
You are a 25 year old know it all that probably has only a couple of years in IT. I am sure all this sounds very difficult to you. Don't worry tho; once you figure out what the hell you are doing, simple tasks like this won't overwhelm you quite so easily
Like I said before.....you are the only one in this thread that agrees with you. Get over your ego and get a clue.

 

Since this doesn't add to the argument. I can gladly answer that.

1 year working for Micros System as a system tester (Point of sales system)
2 years working for IBM Global Business Services Federal Group as software developer implementing optimization system for USPS (supply chain management). Lead a small GUI team.
Almost 2 years working for Booz Allen Hamilton as lead software developer working on logistic using automatic identification technology.

Yes, I'm 25.

 

Right. But what if he does have that system in place and he runs into the scenario that I discribed? I really don't have an ego.. if you're right, I'd agree. If you're wrong, I'd disagree. I've agreed on a lot of points that you guys pointed out if you look back.

 

Who cares how long it would take to implement a system. The fact is, in this day and age a proper inventory is essential for running any type of retail business. Big or small, an accurate inventory is important. As demonstrated in this thread mynismo lost sales due to inaccurate inventory.

The poor customer service is simply a training issue, that management needs to acknowledge and fix.

 

I have had experiences with mynismo.com not having parts instock that the website says they have. Only thing that sux, is that I drove an hour to get to their store, to find this out...several times, and usually am greeted by employees that act like they would rather die than be there. Ive been going to west covina Nissan alot since this and have had the exact opposite happen there

 

just have to throw in West Covina Nissan Customer Service FTW!

 

I'll have to talk to my friend over at mynismo about this and have them shape up lol

 

i'm not sure about what happened with your situation, but as far as i'm concerned, mynismo.com is one the greatest customer service venders I have ever encountered, time and time again, on any auto-part forum. +1 Andy's car pwnts so damn hard haha

 

my lesson taken away from this:

use the all mighty phone or email or PM and actually ask someone if it's in stock. I will not rely on any vendor's website to be accurate.

 

This is why you should check yourself on availability for a product. There was no quoted shipping time. You can't get mad at people because you don't do what you should.

If you had half a brain, you'd just put the old pads on and have your car running.

Hopefully you learned the lesson you should have based on this situation.

 

To the O.P, I know who spoke with you and I will speak to that person. Regardless if your car was on jack stands or not, you order should've been expedited. 99% of the time, if parts are not in stock, backordered, or is a special order part, customers will receive an email stating this. A lot of times, this email usually ends up in your junk email folder or the customer will not leave their real email address because of the worries of spam. I'm almost sure that you were sent this email as well.

Regardless, the way you were treated on the phone is something that should've never happened. We are just a small department catering to the entire world, and when I say entire world, I mean just that. The volume of phone calls we get is out of control and it does affect our composure when we get asked the same questions 50 times from 50 different people and every one of them asking for a discount. Again, regardless of this fact, it should've never happened and I do apologize. I know at this point, we have left a bad taste in your mouth but shoot me a PM and I will work something out and I will make it worth your while just for the inconvenience.


As far as our inventory system, our website is not 100% accurate. Our internal operating system is not integrated with our on line site, it just wasn't possible to do during the time version 2 of our site was being built. We are a NISSAN DEALERSHIP, not just an e-commerce store. I wish things could be just as simple as that but operating under a dealership can complcate things. The best thing to do before ordering is to give us a call and to see if the item you are looking for is in stock or not, mentioning you're a forum member helps as well. People should also consider that if we don't have something in stock, we can probably get it faster than majority of the vendors out there because nothing needs to be shipped. We just go and pick it up and cuts down transit time. People should take the time to read through our website as all this information is there. Here are the links:

http://www.mynismo.com/info/?id=2205
http://www.mynismo.com/info/?id=2207

I know someone mentioned about our company buy out but this really has NOTHING to do with the level of service that has been extended from us. If people really knew the truth about what happened between Performance and WCN, you wouldn't see so many threads about WCN. Virtually everyone you see at WCN came from Performance, the entire upper management from Performance went over to launch WCN and took people from Performance with them even months after their opening, this has definitely affected us as we do not have the amount of manpower like we used to and I am now struggling to find good talent as our talented staff was taken by WCN. There are a lot of unethical and shady issues that have arised from this that the public does not know about and in my opinion, does not need to know about even if it makes us look bad. I would see threads like this even when our dealership was under its old management, it happens, no vendor is perfect. I am not saying that I am the perfect person but I have learned a lot from my friends who are icons in this industry and have been in it a lot longer than I have and they all agree with me and support me. At the end of the day, it is what is. Certain people do what they do to get ahead and you learn new things everyday. Regardless of this fact, our spirits still run strong and we will continue to do what we keep doing to the best of our abilities with full support from our vendors.

 

+1

Better planning and less procrastination on the actual ordering could've easily avoided the situation.

 

lol, wow. if you look at my posts, i quoted a different post of yours that i didn't see both initially? sheeyt Mr. Take 5days to Display Inventory on a Webpage can't even carry on two simultaneous conversations with out trying to belittle someone? seems like you have Napolean complex.. or wield a little *****. you really need to grow up kid. 25 years old already and still green as hell

 

From my experience, Performance Nissan offers great service as a comprehensive dealership parts / aftermarket parts retail supplier. Not many companys or vendors can claim that they have both offerings in such a capacity. Business all make mistakes and the key is to minimize and remedy the ones that do happen to occur.

I am sure that Andy will handle this unfortunate miscommunication in more than a satisfactory manner. I come from a long past in the parts supply industry and know first hand that Andy and Performance Nissan will always get my business with how he has treated me and the many others I know that do business with him.

 

'Bout everything has been said that needs to be, regarding the situation, looks like.

Regarding the pads, ditch the NS and get the B-Force pads instead; I have them and love them.

 

rule of thumb from my own experiance. People that know what they are talking about and have lots of experiance...very humble.

people that try to show off and become more valuable then what they really are and try to prove themselves....well..you get the idea..

 

oh and just wanted to say, not that i doubt how crappy of an experiance the OP talked about. I really do believe him. But, i called performance today inquiring about the 50% off labor and the gentlemen i spoke with (believe his name was dave? or david?..crap forgot already and i need to call him tomorrow..) was very polite and professional with me even though he couldnt really answer my question. Told me to call back tomorrow and he'd have an answer. cool guy.

 

I hope you're not referring to me? I certainly didn't intend to come across as bragging or building myself up. The only reason I even quoted my # of years experience was in hopes that bb1314 would see that I was not talking out of my ***.
Many programmers/analysts/software engineers have rather large egos. I try very hard not to fall into that category. Many also fall directly under the category of "geek", and I don't fit that category either.

 

I have news for you. If you sell items on the internet, you most definitely are an e-commerce store.
It seems that you want the advantage of making internet sales without properly maintaining an accurate website.
If the best way to check for accurate inventory is to call 1st, then why list in-stock, out-of-stock on the website. Simply say, "Call for item availability" until your actual inventory levels are tied to the website. Just a thought.