1.) The way it was built: As you said in a huge hurry. Also, it was not custom built just for mynismo.com. In looking at the format, I can see that it is basically plug-n-play shell that would be quickly and easily adapted for your needs similar in function to the site we are currently on.


Actually, the back end of the our site actually was custom made for our needs. Honestly, you really don't have a clue nor am I going to waste my time trying to explain myself.

2.) The functionalities: I really don't care about the functionalities. You could have a great site, but if your inventory isn't correct, well then the site isn't so great after all, is it?


Well I guess every site out there that doesn't have correct inventory is not a "great" site according to you? Because of course, what makes a great website is based on their inventory system, right?

3.) How it is maintained: Again, I don't care about overall maintenance. The fact I find amusing is how your inventory is maintained......manually. Please.

You have no idea how our inventory is maintained. Thats exactly my point.

4.) If you could make things more convenient for your client, you would: Let's see........BS. You could make the site much more convenient by having a live link to your on-hand inventory or an inventory refresh every few minutes. Which is NOT HARD and NOT COSTLY.
BTW, have you contacted anyone about the difficulty and cost of doing so? Of course not.

Easier said than done. Not hard? Not costly? You really have no clue, I guess according to your expertise, it wouldn't cost much to implement our internal operating system (which you have no idea what we are even using) to our on line site so that just the parts we sell on mynismo.com (not thinking about the other 2+ million dollars in O.E parts I have in my inventory or the other 2 websites we operate on) can have an accurate inventory count. Sure, that wouldn't be costly at all to my expenses.

And BTW, yes, I have been in contact with my web developer about this issue. The funny part is, he contacted me after he saw this thread and found it hilarious. I don't mean to be so abrasive, but honestly, you really don't have any idea how our business operates. If you don't believe me when I say that we do everything we can to the best of our abilities for our clients than it is what it is. We have been a sponsor on this board since the beginning and have been serving 350Z/G35 clients across the world since day 1. I don't even know how this thread got to the point that it did but there are a lot of irrelevant issues that I see within this thread. That's my final rebuttle, I have nothing more to say.

 

oh boy...everyone should just stop reading this thread and go back to work. How many of you out there have wasted hours on this thread while at work? you outa be ashamed of yourselves... oh wait..that would include me. lol

 

Those that continue to harp on wether or not I jacked up my car or not in anticipation of them arriving are CLUELESS! When I ordered them, I would have waited for them to get in and then still wondered 1 week later where they were. I would have then had the same experience, and frankly, never found out about the lack of them in stock.

ANDY:

I have triple checked my SPAM and any other folder the email may have came in to with no dice. I also left my actual email address, plus used my home phone--and didn't get a call either. Like I said, the few that are battling it out over an automated system really still ignore the personal side, which is what I expierienced and also maybe what caused the lack of contact to me.

I realize you have identified that person, and I really want them to learn if anything. But I hope that everyone learns that the little bit of personal interaction make it matter. Even when I asked this guy about another pad in stock, I didn't get that option either that you mentioned.

No offense, but most of the complaints about your site revolve around the lack of communication regarding inventory. I hope you guys get it worked out.

This thread is out of control.

 

PM sent.

 

i like hot women, big boobies, slick cars, tasty foods, and getting paid while doing absolutely nothing but browsing through useless threads.

so you go back to work, mister!

 

:shrugs:

I've ordered from Performance before and didn't have any issue

 

you forgot to include long morning naps lol

 

I won't get into much detail because you obviously are lost at this point and are just throwing around technical terms you have heard form somebody else.
I will just make a few quick points. Implement your internal operating system to your on line site? WTH does that even mean? You don't need to "implement" the operating system from one box to another. There are relatively cheap interface solutions available which allow communication between different platforms in a seamless manor. You can have your inventory on a server in Nebraska and access and communicate with your internet server wherever it may be, and it would run nearly as if they were on the same server. What do you think happens when a large company purchases several smaller companies? Do you think they will just happen to be on the same version of the same operating system? No. Some companies will take the expense to convert all entities onto the same platform but just as many choose not to.
As far as linking the internet server to an inventory with over 2 million parts would be quite foolish, don't you think? I may be crazy, but I would only worry about the parts that are actually sold on the website. You could do this easily by using some type of data filter. But hey, like you said, I'm clueless, you're the expert here.
Hard to do? NO. Expensive? NO.
No, I hate to disappoint you, it won't be free. You will have to invest a very tiny % of your overall profits to do this. Something along the lines of a drop in the bucket more than likely.
But hey.............you're happy right?
Screw the customer, as long as you can save a few pennies.
And as I pointed out in another post. I think you are just using the inaccurate on-line inventory strictly to your advantage, wanting the customer to place an order thinking the product is actually in stock. It's a win win for you. The worst thing that could possibly happen on your end is you may have to cancel an order. When in most cases, I am sure you convince the customer not to cancel and promise to fill their order ASAP.
Like I said before, no offense, but you are a salesman, not a technical person. So you really should be completely lost by the subject, which you most certainly are.
Have a great day. Good luck with those "in-stock" internet sales.

 

Regarding the OP...I feel your pain...Me and a buddy were going fishing the other day so I went to walmart to buy a fishing lure and they were out of them. I will never shop at walmart again. Those bastards.

 

Im not going to argue your points, as its not my place....but in Andy's situation defense, the web interface system that he uses is not directly interfaceable with the his, nor many other current commonly used parts inventory systems, at least at the current state of both systems.

I havent used Andys system personally, but I have used the beta and 1st production system from the designer personally and there is nothing like it in the market in terms of how dynamic it is. Without really seeing the backend of it its really a mute point to go on...

but just wanted to voice my $0.02

 

Did you ask them when they would be in and be told "they just come in out of nowhere"? Totally off base--like many others that posted here just to take a shot at me over the points that aren't part of my frustration. Good try.

 

Just ignore everyone. Everyone knows that there are some real clowns on this forum.

 

A few things,

Domestic parts have a eta such as OEM parts, parts that are locally sourced like AEM, ACT etc etc, but specialty parts from Japan, its hard to make a very specific ETA, would you rather be told they would show up in XX weeks/months and have them not show up in the time told to you? If i was your customer what would you have told me if you didnt know the ETA? A good example is the R33 e brake cables for the 240SX guys, ive had them on order from Nissan Japan since February of this year, still not here to date, i could of told a customer 2 months wait and still not have gotten them anyways, id rather be truthful and tell them they show up out of no where then to lie and say XX time frame and not have them show up. The fact is we have had parts show up out of no where actually, ive had told a customer the parts have not come in yet and i give them a option to cancel if they wish, and the next day the parts show up, its not like i knew it was going to show up the next day either, in a case like that i give them a call back to see if they would still like to have that part.

I can see where this communication thing have been a problem for some as i looked into it and there seems to be a script error and emails that have been sent out from the website, have not been reached which is why some have you havent recieved emails from the website for order status.

This is what i got when i did a test order:

"Your message did not reach some or all of the intended recipients.

Subject: Shipment:#5359
Sent: 5/23/2007 8:09 AM

The following recipient(s) could not be reached:

twinturbofactory@yahoo.com on 5/23/2007 8:09 AM
The e-mail system was unable to deliver the message, but did not report a specific reason. Check the address and try again. If it still fails, contact your system administrator.
<pnw2kwebsrv01.perfnissanweb.local #5.0.0 smtp;554 delivery error: dd This user doesn't have a yahoo.com account (twinturbofactory@yahoo.com) [0] - mta344.mail.mud.yahoo.com>"

I dont know what the problem is as its not all emails, just some, ill be getting with the IT people to see what is the issue shortly.

 

UPDATE:

I spoke with Andy today and he was very professional concerning the situation. He has resolved the CS issue internally and hopes that this won't happen again for his other customers.

Props to Andy for going out of his way to resolve the issue.

 

happy ending finally!

congrats to making things right.

 

after all's said and done, even with this shortcoming, mynismo/performance is still one of the top vendors on this site

 

Maybe that's why I spent so much effort backing them up even though I got burnt with name calling and all that?

I personally had a lot of good experience with them. I'm sure there're always going to be one or two miscommunication issue even for good vendors.

 

Must....resist....the...temptation...to...read...another...w hiny....badcustomerservice...thread...

 

haha..yes... the happy ending special!

 

Yes, you're quite the hero.
Too bad your input just served to expose your lack of IT knowledge and didn't help the vendors arguement even by a fraction.
Thank you. Please play again.