+1
How to update the inventory should be a business rule in the middle tear between the presentation layer and db layer, and all exceptions would be handled from there as well. From the looks of it mynismo.com is just using your standard out the box eCommerce shopping cart that comes with their cPanel, or a slightly modified one. I don't think they have any business rules in place and just update the db by hand.

 

i wouldnt say theyre HORRIBLE..but theyve got some places to improve. but who doesnt. as long as theyre aware, take responsility and try to improve. what can you do?

 

Maybe they don't like taking phone orders because they want to get your money before they tell you it is out of stock... Less chance of you ordering it from someone who has it now.

 

Nope, I gave them 2 chances--do I need to make 3? When the email wasn't answered and phone call went that sour, what exactly made me want to continue the transaction with them regardless of speaking to a manager or not? They are not the only vendor for the G/Z, and there are 15 others out there that will be just as happy to get my money.

For all those that have asked publically and privately, I did not get the persons name. I am most of the time habitual at asking, but to be honest I was so stunned at the conversation that I was more anxious to hang up than anything. That would be my crowing act of over reaction--hanging up too quickly.

 

If a business is popular, has a lot of customers and a lot of money...

It does not care if it loses one ordinary customer.

 

That is totally true. And that's exactly why I said they're no Wal-Mart, IBM where they can afford to hire a whole IT team to build their websites. I don't know what you're arguing about. The same budget, inventory management issue holds true to other vendors as well. I've purchased from mynismo.com before and I personally think they're just fine.

 

MyNismo.com is an awesome place to order. Options auto is another good place. I tried ordering the project mu brake pads from options. It said they were in stock on the website but I got an email a day later saying that were on back order. So I waited. About a week later I get a call from one of the guys from Options and he was telling how they don't know when they are going to get any back in stock. Project Mu couldn't say how long it was going to take for them to get any in. So they guy asked me did I wanna wait for just cancel the order. I cancelled and order my hawk pads from mynismo. Had the pads within 3 days, no problem. Funny thing is I got a call from the guy at Options about 4 months later saying they finally got the pads in. LOL.

 

[QUOTE=HDPD350Z]It isn't as difficult as you make it seem with a company like Mynismo.com. We aren't talking about a company conducting hundreds of thousands of transactions a day
QUOTE]


It will be easy IF it we were to only do online sales only, most ecommerce software allows you to add qty onto the website HOWEVER, we are in a walk in store as well, so there would be no way we could ever implement our ADP inventory system into our website inventory. I can add XX qty on something in the website and and have someone walk in to buy XX qty, the online still thinks there is a XX qty when its gone or the count has changed. Considering we have over 5,000+ items in the ADP system, it would take alot of man hours to keep all that count exact manually onto the website.

 

+1.. that's one of the examples where software just can't handle it right away and it'd require some human power to keep the inventory current. Even though the website is directly linked to the inventory database. But the database has to be updated by something or someone right? Anyone claims that "It's EASY" needs to learn a little more about inventory management.

 

Not exactly true, we like to keep phone orders to a minimum because of 4 things we don't like;

1) Once a order is placed only that person who took the order knows about your order. Means if you call to ask whats the status and that person isnt there, guess what no one knows about your order. If i was on the consumer end this would drive me nuts!

2) Card verification, our website electronically checks to see the card is valid, and not a stolen card, etc, etc. This is for your protection as well as ours, we wouldnt want someone purchasing stuff with a stolen card from us, and im sure you wouldnt want someone to use a card stolen from you to buy stuff from us as well.

3) Record, website orders leave a record of purchase where we and yourself can view it after even a period of time, phone order paperwork is shredded after is complete, (security reasons) leaving no paper trail of your order for future reference. Our website can let us search specific invoice # so if you lost it, we can find it if for example you needed it for warranty purposes. Our business office has literally millions of invoices for 12 months of sales, if you did a phone order and want a invoice copy a 6 months later...well lets just say it wont be easy to us to find, with the website we can type a reference # and do a invoice reprint in seconds.

4) Our website does not show any credit card info to us or anyone else, basically our website is made to have two function buttons, either to fill the order or cancel it, we dont see any personal info other then where to ship it. This makes it the ultimate security, as no one can see your info, it gets submitted to Verisign and they handle the rest. This is for your security, we want your shopping experience to be as secure as possible by eliminating any security vulnerabilities.


I know some of you like to order on the phone, in which i occasionally do for special orders or special pricing on parts. We would just like to minimize it whenever possible.

 

YES! Please call us for the most accurate up to date stock check, especially if this is going to be a time sensitive part you need in a hurry. You can do this 2 ways, you can email us to do a stock check, or call us, obviously calling us would be the fastest way unless you are in a totally different time zone IE: international.

 

saturday morning of june,2006...... went to performance nissan/ my nismo shop at duarte CA at approximately around 8- 830am for a regular maintenance. while my car was being serviced, i was chatting with Andy about best mods for a car for daily driver. told him i was interested on getting a fujitsubo exhaust and how much and when can get it?. he made a call and after 5 minutes on the phone, he said he can get it the same day and install it same day. i was hesitant about the price he gave me so i told him let me shop around first and that i did. after the service, i went to 2 different aftermarket shops. and both shops gave me ridiculously high prices with out the labor and tax on the fujitsubo. so what did i do?! by 1130am went back to my nismo/ performance nissan, talk to andy and around 3pm same day. i got a new exhaust ON my car. i got my wheels and my pop charger through them also.......... from then on i always go to performance nissan for maintenance and parts, despite having wonderies nissan as our neighbor.

thank you guys

 

I wasn't arguing anything, was just agreeing that they didn't keep it up to date, and there are obvious reasons why. I have nothing but good experiences from mynismo.com.

 

seriously, who puts their car on jackstands and waits for parts to arrive

 

I do, but it also isnt my daily driver either hehe, just my project car.

 

lol you know what i meant

 

I'm not saying it is easy to do. However, the post I was replying to made it appear to be an impossible task, which it clearly is not.

I don't have a problem with an item being out of stock, but it is irritating when you are told something is in stock and 3 months later, end up cancelling the portion of the order for non-receipt of product.

At least hopefully you all are doing better credit card information management than before...

 

[QUOTE=HDPD350Z]Where did he say that? I thought he was just commenting on a long wait time but i didnt think he called to see if it was in stock beforehand. If someone said it was in stock it would of went out that day, now if someone else purchased the same item at the same time as him then thats a different story altogether. We stock as much brake pads as we can but these are a fast moving commodity so its hard to keep these on hand when it comes from Japan, even Hawk runs out of pads for months sometimes.

Alot of stuff that comes from Japan almost never has a specific ETA as it would have to go through manufacturing if needed, slow freight on a boat, clear US customs, and then unloaded by the dist and then shipped out to us. Those steps sometimes takes as much as 90 days or sometimes as early as 2 weeks.

 

[QUOTE=Eddie@Performance]No offense, but this is why you are in sales and not IT. You don't update your inventory manually, you do it programmatically. My company has walk in sales, direct ship sales, stock transfers, B2B orders, internet orders, phone sales etc. It doesn't matter the method of the order, you are pulling inventory from the same location.

 

[QUOTE=Eddie@Performance]He didn't, I did. I'm relaying my own experience with your company.