How do I prove to those morons that it is in fact covered under the 60K mile powertrain. The manager is a *****

 

Correct. Unfortunatly if your dealership does not want to fix the clicking noise for you under warranty your options are kind of limited. 1. you can argue with the dealer you have it at. 2. call Nissan consumer affairs 3. or take it to another dealer that will take care of you.

 

NOTE: #2 will get you nowhere but more angry!!!!!!!!!!! #3 is my suggestion.

 

Too bad you're a little far away otherwise we would take care of you.

 

yeah, i wouldnt call customer affairs. You'll get transferred 3 times, put on hold for 30 mins and be about as satisfied with the results as you are right now. Switch dealerships, and if the new one is helpful and complies with the warranty, then call the customer complaint line and state some facts. Not that it will do anything, but each complaint counts.

 

just go to a differnt dealership. They should be able to tell you the day you warranty expires also.

 

See if this helps. On the TSB the PFP (primary failed part) is 39211-73L00. That part is what is submitted to Nissan as the Failed part. Does not mean that part is getting replaced but that is the cause of the problem. That part according to Nissans warranty manual is covered under the powertrain warranty.

 

Really. And what service bulletin are these instructions from?

 

http://www.nissanhelp.com/Ownership/.../NTB04-065.htm


That would be from that TSB

 

My apologies for being sarcastic, and not adding a smiley. The service bulletin is more complicated then simple lubrication.

 

It is. They replace a few differnt parts actually then relube. its not just a lube job then your done.

 

WOw I went back and they printed the TSB for me but only the first page where it stops under the box w/ the intended use part. Again he told me that its only relubing the driveshaft and nothing else. They told me to call 1-800-Nissan-1 and see what they tell me. He claims that my axle is not defective so it is not covered by powertrain warranty. Now im goign to print out the full TSB and show them. Thank you Tim, Mr Kebo and everyone else for all your help with this. Its not the 188$ its the principle and you guys stand before it.

 

You could show up at the dealership with Jesus Christ, and they still will not believe you. These guys are a waste of time. Go somewhere else.

 

You should go back and talk to the dealership manager (not the service manager). If he balks, then call the 1-800 number in you manual, if it's worth your time/effort to pursue this. Note: Same thing happend to me, but it was $140. They did do both axles, and I convinced them to work on it immediately (I have to stay with the car, so this was valuable). Note: you have three warranties listed in the manual: 5yr/60000 powertrain, 3yr/36000 general, 1yr/12000 adjustment. My car was 2yrs old with 8400miles, and they claimed it was an 'adjustment', so adjustment-warranty expired. Also, they'll probably submit work-order to Nissan for warranty claim, i.e., they'll get paid twice. This is fraud, so a talk with the dealership manager might work.

 

LOL at the J.C. reference

 

I called 1800 Nissan and opened up a case. The lady over the phone goes "wow you really did your research" (Thanks to the my350z guys lol). They probably would get paid twice for it and do fraud. Their tricking people left and right. We'll see how it goes though. Hopefully they will fix it for free if not I'll just have to pay.

 

DEAR GOD!!! i just called my dealer. told him everything we talked about, showed him the PFP showed him the thing from Nissan help, he tells me that the axles ARE covered. but were not replacing my axle they are replacing the grease and thats not covered. this is bull ****

 

Which dealership are you going to? I went to one in Enfield that seemed like they knew what they were doing...Lia Nissan of Enfield I believe.

 

Once a dealer has shown that their head is u-know-where, give up on them and find another dealer. It is a total waste of time to call 1-800-NISSAN as they will do absolutely nothing. I had 2 issues that the dealer would not resolve, called Consumer Affairs, and never once got a call back from them. And when I called them back multiple times, I got nothing but the runaround. I wrote them a letter and received no response to that either. THEY JUST DO NOT CARE! Since that time I have spent 0 dollars at Nissan - will not even buy their oil filters. Although I still love my car, I will NEVER buy another new Nissan product. And this is even with the 15% discount my Z club gets for parts and service at the 3 local dealers. "Nissan" and "Service" does not belong in the same sentence. Try "Nissan" , "Service" , and "Lottery" and hope to find a dealer who really cares about a satisfied owner.

 

I find that speaking with the owner of a dealership is far more effective when you find yourself getting the run-around from techs or managers. An owner will always see an unsatisfied customer as many potential lost sales and are more likely going to listen to your concerns.