Dealership left driver's side window down. Car badly rained in.
04-26-2010, 10:18 AM
#22
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If it was my car I would have went to the dealer and did a good look to see how wet it was. Seat or seats, how wet, is the padding affected. Power seats, heated seats. Did it mess up the electronics. Drivers door, power windows, remote mirrors, door locks, are they waterproof. Was the steering column wet, cruise control, horn ring, air bags. Did it get into the dash area, fuse box, instrumentation. I am a mechanic by trade, specializing in electronics. I ask these questions because the wetter the more attention it needs. The dealer would need to file a repair order stating that any future problems relating to the RO#-------/4-23-2010, will be handled in a timley fashion, including free use of a rental vehicle. I would take this to the store manager, your happiness and word of mouth should be important to the dealer. Water damage/flood damaged cars can take years to show problems. When you go in Tuesday, make sure you don't sign off completely.
04-26-2010, 01:31 PM
#23
It's not the same as when you are in an accident with a private party. The premiums the business pays are not going to hurt their bottom line like the average joe's personal insurance.
04-26-2010, 02:59 PM
#29
That's negligence, not an accident.
Get your insurance company involved and they'll be glad to add a record to Carfax for you. Then when you try to trade or sell the car, people will automatically assume a reduced value because of the "accident" it was in.
The thing I've been wondering about is why would the dealer put the window down in the first place. Most places close up and lock cars to protect them while in their custody. Maybe OP left the window down when dropping it off.
Get your insurance company involved and they'll be glad to add a record to Carfax for you. Then when you try to trade or sell the car, people will automatically assume a reduced value because of the "accident" it was in.
The thing I've been wondering about is why would the dealer put the window down in the first place. Most places close up and lock cars to protect them while in their custody. Maybe OP left the window down when dropping it off.
Last edited by DavesZ#3; 04-26-2010 at 03:00 PM.
04-26-2010, 03:08 PM
#31
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That's negligence, not an accident.
Get your insurance company involved and they'll be glad to add a record to Carfax for you. Then when you try to trade or sell the car, people will automatically assume a reduced value because of the "accident" it was in.
The thing I've been wondering about is why would the dealer put the window down in the first place. Most places close up and lock cars to protect them while in their custody. Maybe OP left the window down when dropping it off.
Get your insurance company involved and they'll be glad to add a record to Carfax for you. Then when you try to trade or sell the car, people will automatically assume a reduced value because of the "accident" it was in.
The thing I've been wondering about is why would the dealer put the window down in the first place. Most places close up and lock cars to protect them while in their custody. Maybe OP left the window down when dropping it off.
04-26-2010, 03:13 PM
#32
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A major +1. Once insurance pays for it, the record will go against you and the value of the Z will drop significantly. The dealer's insurance will likely cover their mistake. Here is something other Z owners can learn, try not at all possible to leave the car overnight. If you do, the possibility of the car being played around is very high.
04-26-2010, 03:28 PM
#33
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Steve is just trying to be Nice in his OWN way.
Insurance has two different types of Coverages (Heres Two Main):
-Collision
-Comprehensive
Might want to do some Insurance research.
Now you wonder why a lot of people are just throwing/handing money at/to these Mega Million Dollar Companies.
Kenny
04-26-2010, 03:35 PM
#34
A good insurance company will still cover it if you have compreshensive coverage. I know mine would, without question. If your insurance company refuses to cover it outright, I would switch.
If someone threw a lit match in the car with the window down, you would expect the insurance to cover it. Same thing with weather.
That is a valid concern, but having documentation on the repair and resolution would completely counter this for a serious buyer.
Probably, but they already admitted fault outright, so...
If someone threw a lit match in the car with the window down, you would expect the insurance to cover it. Same thing with weather.
Probably, but they already admitted fault outright, so...
04-26-2010, 06:17 PM
#35
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That's negligence, not an accident.
Get your insurance company involved and they'll be glad to add a record to Carfax for you. Then when you try to trade or sell the car, people will automatically assume a reduced value because of the "accident" it was in.
The thing I've been wondering about is why would the dealer put the window down in the first place. Most places close up and lock cars to protect them while in their custody. Maybe OP left the window down when dropping it off.
Get your insurance company involved and they'll be glad to add a record to Carfax for you. Then when you try to trade or sell the car, people will automatically assume a reduced value because of the "accident" it was in.
The thing I've been wondering about is why would the dealer put the window down in the first place. Most places close up and lock cars to protect them while in their custody. Maybe OP left the window down when dropping it off.
04-26-2010, 06:23 PM
#36
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ding ding ding! I worked for a toyota dealership for over 2 years as a service porter(i parked cars for the techs) and on a couple occasions there was water damage(albiet sunroof,windows left open by customers) it was apart of your job to close all windows and lock the doors after exiting the car...very rarely were you souppose to leave the keys in the ignition, only if the key wouldnt come out, ignition issues...in which the tech WOULD personally take the car to his bay immediately. whomever left the window(s) down is responsible...which hes covered by the companies insurance plan...we had certain people that could drive the "expensive" cars...ie supras,landcruisers, exotics
04-26-2010, 06:45 PM
#38
Well the dealership needs to pop the door panel off and dry as much as they can..then leave off for the door to air dry.. then also replace the window motor.. replace the seat and carpet... Then leave the option to bring the car back for repair just in case issues should arrive.. like an odd smell or mold/rust etc.
Best thing you can do is realize mistakes happened and don't be too pissed off while talking with the guy..They will be more inclined to agree with what
you would like them to do regarding the car.
hope this helps.
Best thing you can do is realize mistakes happened and don't be too pissed off while talking with the guy..They will be more inclined to agree with what
you would like them to do regarding the car.
hope this helps.
So I dropped my car off at the Dealership Friday evening to be serviced for a 30,000 mile routine maintenance. They parked my car outside and the driver's side window was left half way down. I got a call Saturday morning from the dealership saying they left my window down and the car got rained in from the bad weather that night (there was a freaking thunderstorm). They went on to say they will clean it and so forth and will have to keep it till Monday afternoon. They have given me a rental car to use in the meantime.
Question, if this happened to you what would you do? When I pick up my car Monday should I ask for some type documentation mentioning this event? Ask for 10% discount for their mishap?
Question, if this happened to you what would you do? When I pick up my car Monday should I ask for some type documentation mentioning this event? Ask for 10% discount for their mishap?
04-26-2010, 07:05 PM
#39
Ok to everyone saying "call your insurance company"...uhhhh no, are you crazy?
First of all, you dont even know if anything been damaged or not. Why call your insurance?
Second, even if there is damage you NEVER should call your insurance company when someone else did the damage. The only way your insurance company would look into the problem would be if you filed a claim...again, why would you file a claim with YOUR insurance company.
Third, the dealership already admitted fault and said they would take care of it. Best thing to do is get paperwork and take your car back when its done. If theres something wrong after you receive the car (smell, electronics, etc.) then take it back and make them fix it. Not a big deal.
Forth, if you make your insurance company work for you to pressure the dealership (again the only way they will do this is if you file a claim), you get a mark on your policy.
And again, why would you need to "pressure" the dealership when they admitted to their mistake and is taking care of the problem.
I would only involve my insurance company if the dealership failed or refused to fix the problem. Then I'd get the car fixed through my insurance and then make them battle the dealership.
First of all, you dont even know if anything been damaged or not. Why call your insurance?
Second, even if there is damage you NEVER should call your insurance company when someone else did the damage. The only way your insurance company would look into the problem would be if you filed a claim...again, why would you file a claim with YOUR insurance company.
Third, the dealership already admitted fault and said they would take care of it. Best thing to do is get paperwork and take your car back when its done. If theres something wrong after you receive the car (smell, electronics, etc.) then take it back and make them fix it. Not a big deal.
Forth, if you make your insurance company work for you to pressure the dealership (again the only way they will do this is if you file a claim), you get a mark on your policy.
And again, why would you need to "pressure" the dealership when they admitted to their mistake and is taking care of the problem.
I would only involve my insurance company if the dealership failed or refused to fix the problem. Then I'd get the car fixed through my insurance and then make them battle the dealership.
04-26-2010, 10:17 PM
#40
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IMO. It's always best to call your insurance whenever you have a situation involving something they're covering. You don't neccesarly need to file a claim but you need to make them aware of the incident just in case they need to step in later. In this case he's not at fault, so I dont see how/why his insurance will increase if they're not paying for the damages.
Ok to everyone saying "call your insurance company"...uhhhh no, are you crazy?
First of all, you dont even know if anything been damaged or not. Why call your insurance?
Second, even if there is damage you NEVER should call your insurance company when someone else did the damage. The only way your insurance company would look into the problem would be if you filed a claim...again, why would you file a claim with YOUR insurance company.
Third, the dealership already admitted fault and said they would take care of it. Best thing to do is get paperwork and take your car back when its done. If theres something wrong after you receive the car (smell, electronics, etc.) then take it back and make them fix it. Not a big deal.
Forth, if you make your insurance company work for you to pressure the dealership (again the only way they will do this is if you file a claim), you get a mark on your policy.
And again, why would you need to "pressure" the dealership when they admitted to their mistake and is taking care of the problem.
I would only involve my insurance company if the dealership failed or refused to fix the problem. Then I'd get the car fixed through my insurance and then make them battle the dealership.
First of all, you dont even know if anything been damaged or not. Why call your insurance?
Second, even if there is damage you NEVER should call your insurance company when someone else did the damage. The only way your insurance company would look into the problem would be if you filed a claim...again, why would you file a claim with YOUR insurance company.
Third, the dealership already admitted fault and said they would take care of it. Best thing to do is get paperwork and take your car back when its done. If theres something wrong after you receive the car (smell, electronics, etc.) then take it back and make them fix it. Not a big deal.
Forth, if you make your insurance company work for you to pressure the dealership (again the only way they will do this is if you file a claim), you get a mark on your policy.
And again, why would you need to "pressure" the dealership when they admitted to their mistake and is taking care of the problem.
I would only involve my insurance company if the dealership failed or refused to fix the problem. Then I'd get the car fixed through my insurance and then make them battle the dealership.